Appsdaily — Refund and mishandled the phone

Address:

Bangalore, Karnataka, 560100

I had given a complaint earlier the no is id: 1532988, they have sent back the phone with this details your unrepaired handset (Cin: adn_c_130217_[protected] has been dispatched for delivery to your address through fedex. You may track your handset using the ref. No.[protected].
They have completely dismantled the phone and i am not able to get it repaired even in authorised service center nor they are refunding the money i want them to refund the full amount of the phone along with the insurance amount i had paid and the amount which i had paid for repair, this is very unfair of this company kindly help me out