Apsrtc — Irresponsible behaviour of d staff

On 22nd Nov i went to gtr to attend a marriage. For my reurn journey frm gtr to vsp i wanted to catch d bus in d afternoon. On my enquiry i was told there is a bus at 2-45pm to sklm via vskpm. I reached d bus stop by 2pm and waited upto 3pm . There is no bus . When contacted at d enquiry counter i was told that d conductor signed by 2-45pm and d bus will be at d point . I came back to point n enquired d controller who told me that d bus has not come to d point so far. Waiting for another 15minutes i wanted to contact d stn mgr .i asked fr d no of stn mgr at d enquiry counter, but she denied to give me d no. I called d rtc call center hyd who replied that there is no bus frm gtr to sklm at 2-45pm as per schedule n gave me gtr depot mgr no. When contacted d depot mgr asked me to cotact d stn mgr. When i called d stn mgr he has also not responded properly. Ultimately i was compelled to catch a bus frm vijwada to vskpm n reached by 4am on 23rd. It is a horrible experience especially for a man of 61yrs. I request d authorities concerned to take appropriate action against d staff to avoid such hardship to passengers in future