[Resolved]  Aqua Pure Plus — change of filters


While selling the products you said two year guarantee and warranty.
I purchased the machine on 18.6.2017. Suddenly no output of water
On 11 th june 2018 i complained the service person came and attended.
He told he has to change three candles and i had to pay each rs.450/-
Which i told the guarantee period is there they have to change free of cost.
But he said spare parts we have to pay. With much argument i paid for
Candles-two. Here i fail to understand what is the guarantee for. Except
One small motor and five candles nothing inside the machine. While
Selling they said free service and candle changing free during the guarantee
Period. Will you please explain. Do not cheat the customers just to sell
The product.
K. S. Sudhambal a disappointed customer
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Jul 15, 2018
Complaint marked as Resolved 
Aqua Pure Plus customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2018
Aqua Pure Plus Customer Care's response

Sorry for the inconvenience. Share your contact number and we will replace at free of cost, but normally consumable filter cartridges will not be covered under warranty. Your filter cartridge has been used for 11 month 25 days.


Vishnu S
Complaint comments 


My order aqua s1 jazz but not my order according to my cover Rong pliss ritern my according to cover to aqua s1 jazz

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