Aramex Couriers — [protected] - This above airway bill is lying wiht you from 5 months and i am facing difficulties

Address:

E32 , 3RD FLOOR LAJPAT NAGAR 2 NEW DELHI 110024 TEL 9811081262

Dear customer care,
This above airway bill is lying wiht you from 5 months and i am facing difficulties
i send this parcel one shawl to a customer she rejected and return back to india.
i submit all documents and you are not taking care to return my one shawl back .
here is tracking details.
20 Jan 2020
08:00 PM
Delhi, India
Shipment held for customs clearance - customer documents required (KYC)
19 Jan 2020
03:28 PM
APO - Delhi Airport Terminal, India
Shipment arrived at Aramex destination facility - will be updated once ready for collection/delivery
19 Jan 2020
03:21 PM
APO - Delhi Airport Terminal, India
Shipment arrived at Aramex destination facility - will be updated once ready for collection/delivery
18 Jan 2020
08:15 PM
Dubai, United Arab Emirates
Shipment departed origin country - in flight to destination
18 Jan 2020
08:00 PM
Delhi, India
Shipment held for customs clearance - customer documents required (KYC)
18 Jan 2020
11:27 AM
Dubai, United Arab Emirates
Shipment departed origin country - in flight to destination
17 Jan 2020
11:26 PM
Deira City Center, United Arab Emirates
Shipment received at Aramex origin sorting facility
17 Jan 2020
07:41 PM
Dubai Deira City Center, United Arab Emirates
Shipment still not received by Aramex
17 Jan 2020
07:41 PM
Dubai Deira City Center, United Arab Emirates

Please tell me what i will do, it is rejected and damaged shawl returned back to my customer
I am fedup after writing so many emails and message on emails and calls we are fedup, i will request to may all clients please never use this aramex courier in life they harrass us uselessly without any reason.
Please clear it and delivery me this shawl back by tomorrow
with best regards
zaffar hussain bhat.