Aramex Couriers Complaints & Reviews

Dear customer care,
This above airway bill is lying wiht you from 5 months and i am facing difficulties
i send this parcel one shawl to a customer she rejected and return back to india.
i submit all documents and you are not taking care to return my one shawl back .
here is tracking details.
20 Jan 2020
08:00 PM
Delhi, India
Shipment held for customs clearance - customer documents required...

With utter disappointment i am writing this email to express my dissatisfaction in terms of shipping my courier to kingdom saudi arabia to my brother's address.

Shipment tracking#: - [protected] was shipped from bangalore, india on 07/06/20 through one of the aramex courier service offices located in jeevanahalli, bangalore, india

I spoke to mr. Umesh who handles shipping for aramex & handed over medicines along...

I recently ordered a product from aliexpress.com and i had paid for the product including international shipping rate of 2363.84 rupees. But even then i was charged 670 rupees customs charges upon delivery. I have received international shipping before but never in my life have i been this shocked on levied customs charges. I would like a proper explanation and the means of refund.

Shipment no is [protected]
Thank you...

My name is amaan malik and this is my kyc document. Kindly clear the customs and send my order. I tried attaching this document to the link but there was an error so it couldn't be done. This is what is was showing: server error in '/kyc' application. Could not load file or assembly 'aramex. Ftp, version=5.0.0.0, culture=neutral, publickeytoken=null' or one of its dependencies. The system cannot find the file specified.
Hope you would...

Hi,

I ordered a tripod head on amazon us. It's been shipped through aramex courier. I received a link from aramex 3 times to upload my kyc documents in order to clear the customs. But the links are not working. It says "object moved to here".
I tried creating a account to upload the document. But couldn't find the page or form to upload the document. Can anyone help me out here please?...

Hi, i ordered a fog machine form china & is shipped by aramex, i received a massage saying upload your kyc details, i received it twice but was not aware it gets expired within 30 min, now the link does not work & i have not received that msg again for last 24 hours. There is no link to upload kyc document on their website. I filled "request for custom clearance" details on aramex website but no link appears for uploading kyc details. Please...

My tracking number is [protected]
i tried to contact the customer service earlier but havent heard from them at all. My shipment has been put on hold for some reason i dont know what. I received a text msg with a link to know your customer document but the link was expired and tried several times since i received several text messages but each time the link was expired so i could not fill it out and i went on your website to find it...

Hi, this is regarding the messages you send for KYC documents to be uploaded on your site. Inspite of doing it i keep getting messages with the AWB Number atleast 10 times a day . It is very disturbing when these messages are sent at 3 AM. Even after the product has been delivered i keep getting these messages all through the day. Kindly update your system because your service for sure is horrible. Products which i have received a week...

I have submitted multiple id proofs like Aadhar, pan card but it keeps saying rejected. but when i ordred product at that time i put address of jaipur house, and address in my addhar card is of my village, but for the address i have attached electricity bill is in the name of my mother. so pls help me in geeting my parcel

Dear Aramex Customer Service Team,

I hope this message finds you well. I am writing to bring to your urgent attention the non-delivery of my courier, which has been significantly delayed. Additionally, I have been unable to track the status of my shipment, as no updates have been shown since September 5, 2024.

Despite my best efforts, I have contacted the courier shop person, India Customer Care, and Australia Customer Care of Aramex, but everyone has been highly unresponsive in addressing this issue. This is causing me immense frustration.

The details of my shipment are as follows:

Tracking Number: [protected]
Reference Number: AQ[protected]
Even after repeatedly checking the tracking status, there has been no update since September 5, 2024. This delay, combined with the lack of communication, is causing me significant inconvenience, and I kindly request an immediate update on the current status of my parcel.

Please expedite the delivery process and provide me with the estimated delivery time as soon as possible. If there are any issues causing the delay, I would appreciate a clear explanation and the steps being taken to resolve them.

I look forward to your prompt response and swift resolution to this matter.

Thank you for your attention and assistance.

Best Regards,
Anita Jain
Mobile: [protected]

I had done courier through Aramex courier on 2nd Saptember 2024 Kuwait to Ahmedabad-India with tracking no [protected]. After shipment reached Mumbai-India then they change tracking no [protected] and from 8th Saptember 2024 there is not delivery update. I have still not received my shipment to destination location at Ahmedabad-India.

I ordered something for a friend who lives in another city, however the address is in the name of his roommate and the KYC is being rejected even after uploading documents.

My order id is - [protected]
I m fillup all details but I facing a kyc failed issue plzz resolved it.

Hi Good day, i have to complain regarding my parcel was not deliver on time, I am expecting to deliver today, but the driver was reschedule without informing me, , his was number [protected], he did not response my calls, please do something.

One of my closest friend sent me some NIKE products as a gift for my birthday, to my Mumbai address where i live as a tenant. I provided my rent agreement as a proof which had me as a licensee in the apartment and the address matches with the delivery address. In spite of that, the KYC was rejected. My shipment number is [protected]. I can re upload the rent agreement if the need be, it clearly states my address with my name. Kindly resolve the issue as soon as possible and clear the shipment for delivery.

I have ordered shoes from Nike. Aramex is handling the delivery obligation.
For my product to get delivered they need my document for KYC. The delivery address of my order is different from the address on my adhar card or pan card . I have given my employee id card as proof of my delivery address as per their mentioned requisites. However, Aramex has rejected these KYC documents multiple times (to be Precise four times).

My order from Nike is stuck with customs because its KYC could not be cleared. I submitted the KYC twice but it keeps getting rejected. I attached the rent agreement as KYC doc. It's duly signed and notarised. I've also attached authorisation letter. Please help me in getting unblocked.

I have been using Aramex for some time now and there have always been problems with delivery to Nizwa, Oman where I live.
The couriers are unresponsive and unreliable. Customer service is impossible to reach. They only provide a chat box which doesn't even answer sometimes. The couriers are sometimes rude.
My last delivery has been sitting in Muscat for days now and no one has updated me.

I'm writing to urgently address a KYC problem that is causing significant delays in the delivery of my recent Nike order. The rejection reason stated is "Delivery Address does not match with provided KYC." Despite submitting the required KYC documents promptly and in the correct format, I've received multiple rejection messages. This ongoing issue is both frustrating and time-consuming, as I've resubmitted my documents multiple times per day. Efforts to contact your customer support have been challenging, with email responses falling short of resolving the problem. As a loyal Nike customer, I'm disappointed by this experience. I kindly request your immediate assistance to rectify this KYC issue, release my product from customs, and ensure a timely delivery to the correct address. Please expedite the resolution process.

I've been attempting to obtain a response to several emails concerning the status of my KYC application for case 21984595. My id proof didn't have my delivery address, but i provided my rent agreement for the delivery address. I have ordered from nike previously as well with same address and provided the same docs to aramex and was able to get my delivery. This time even though i have provided the same docs after [protected]@aramex.com asked for my consent and id proofs, i have not seen any response from [protected]@aramex.com even after several emails for past 11 days. I am not sure whom to reach out now.

old case : BOM/0123/12967
current case: 21984595