Submit a Complaint
Claimed

Aramex Couriers Complaints & Reviews

www.aramex.com
1
Updated: Mar 18, 2026
Complaints 972
Resolved
127
Unresolved
845
So far, so good. Aramex Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Aramex Couriers will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Aramex Couriers

Having problems with Aramex Couriers?

File a complaint and get it resolved by Aramex Couriers customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Aramex Couriers

Aramex Couriers reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
manisha17
Jul 30, 2023
Report
Copy

I ordered stuff from nike.com, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. My Adhaar card address is not matching with delivery address that is why i provided rent agreement and bank statement. Their customer support doesn't answer at all. My product worth 15k is stuck.
Aramex Couriers customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Akash_Thakur
    Jul 25, 2023
    Report
    Copy

    I have ordered shoes from nike.com I have given different delivery address as at my kyc documents address there is no courier facilities available. I have uploaded all the documents of the delivery address to get it verified but its is getting rejected everytime. I have submitted the complaint at aramex also but they have responded its been more then 7 days. They are just sending links to do kyc.
    Aramex Couriers customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      L
      Lalitha .A
      from Mysore, Karnataka
      Jul 2, 2023
      Report
      Copy

      Website: Nike

      How do I solve the Aramex KYC problem with an ID on a different address shipping with another address as I live in a pg .i would like to request u help me with this problem or provide alternative solution.
      Aramex Couriers customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        Bedanta85
        from Guwahati, Assam
        Jun 30, 2023
        Resolved
        Report
        Copy
        Resolved

        Your provided KYC is rejected due to File not opening / invalid format. Please upload KYC Documents in consignee n

        Have submitted all the necessary kyc documents but they keep sending me sms that file not opening/invalid format. Have even mailed all the documents....
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        S
        [email protected]
        Jun 29, 2023
        Report
        Copy

        I ordered a nike merchandise which was shipped from singapore. My delivery addess is from bangalore and the id i provided is having address of my hometown so i provided my rent agreement from bangalore which is clearly mentioning my name and hometown address exactly like on id proof provided but even after uploading documents multiple time they are not providing any clearance to my shipment and asking for documents again and again without mentioning any reason for rejecting them on first place.
        Aramex Couriers customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          T
          Tap kaming
          Jun 19, 2023
          Oct 7, 2023
          This thread was updated on Oct 7, 2023
          Resolved
          Report
          Copy
          Resolved

          Kyc rejection for nike

          So I ordered a hoodie from nike.com india and they sent the parcel through aramex. After some days the parcel was held for customs and asked me for kyc and I submitted my government issued id and address proof but they keep rejecting it and not responding to any calls and messages...
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy
          S
          Soham Guha
          Jun 17, 2023
          Jun 19, 2023
          This thread was updated on Jun 19, 2023
          Report
          Copy

          Address: Mumbai

          I have ordered Nike Product from Singapore and have submitted all the documents related and required, HR declaration documents as well, but every time I submit it It gets rejected. I don't know what to do. My Order No. is [protected], Order is coming from Singapore to India. www.aramax.com Kindly Help me out. I have tried to reach customer support but no response from your side.
          Aramex Couriers customer support has been notified about the posted complaint.
          View replies
          Any update? I'm facing the same problem
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Khushii33._
            from jorhat, Assam
            Jun 5, 2023
            Report
            Copy

            My order from nike has been stuck because it shows that the address I have submitted in the documents does not match the delivery address when all the difference there is that the delivery address I gave is a little more detailed than the one mentioned in the documents. I have tried contacting but there is no way to receive proper customer support from aramex. I had to cancel a previous order too because of no assistance. Shipment number: [protected]
            Aramex Couriers customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Afre12
              May 28, 2023
              Report
              Copy

              My package is stuck in Indore due to customs issue. I have received calls from the company saying "you have been getting messages regarding where to upload your new KYC documents, " which is a bare-faced lie. You cannot call back the same numbers, nor is there any way to contact a human and ask for support. I am sitting here, with expensive items stuck at customs, all because Aramex does not deem it necessary that customers contact them. I uploaded new KYC documents on Amazon (where I ordered in the first place) but still no avail.
              Aramex Couriers customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Y
                Yuna
                May 28, 2023
                Jun 29, 2023
                This thread was updated on Jun 29, 2023
                Report
                Copy

                The address on the KYc is different from my college address.So I have uploaded College ID with fee receipt as per the options and its still getting rejected all the time ans they are even responding or answering my complaints. They are just sending mesaages and calls to upload KYC. Its been a month foe this time waste process. I didn't even got my gooda
                Aramex Couriers customer support has been notified about the posted complaint.
                View replies
                Is it resolved bro? I am struggling with the same issue
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Y
                  yeboi_buck
                  from Jorhat, Assam
                  May 23, 2023
                  Report
                  Copy

                  Everytime i keep uploading my id and address proofs it keeps getting rejected, i am literally running out of govt id tbh, i cant even return the order because i havent the recieved the order . 10k worth of money is stuck because of such bunch of incompetent people with no CARE about responsibilites, u ve got 1 star, ###ing grow up . U havent even replied to any of my complaints and emails, u havent even called once, u didnt do ###...u keep sending your automated stupid msgs. Why the ### do you guys even exist
                  Aramex Couriers customer support has been notified about the posted complaint.
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Armaan Lakra
                    May 21, 2023
                    Jun 29, 2023
                    This thread was updated on Jun 29, 2023
                    Report
                    Copy

                    Address: B803, Anusmera Celeste, 3rd Road, Chembur, Mumbai, 400071

                    HAWB bill no. [protected]

                    Have already uploaded all KYC documents. They are saying that aadhaar and PAN card are not same as delivery address. I have given them the Electricity Bill and Rental Agreement of the current address, still it keeps getting dismissed.
                    Aramex Couriers customer support has been notified about the posted complaint.
                    View replies
                    Hey buddy, is ut delivered? Could you please guide how to got them to resolve this issue?
                    Reply
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      I
                      idhikabakshi
                      May 20, 2023
                      Report
                      Copy

                      I have had a problem receiving my parcel stuck in customs from Fashion nova as the consignee name doesn’t match the ID proofs i’ve submitted. The only difference is that my legal documents only support 1 surname while the order has another one. Both belonging to me itself.

                      The HAWB bill no. is [protected].

                      I’ve previously ordered from the same site at the same address multiple times and never came across this issue.
                      I’ve also mailed multiple times with no replies.
                      I’ve paid already and it’s sad how their customer service still hasn’t gotten back.
                      Aramex Couriers customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Y
                        yeboi_buck
                        from Jorhat, Assam
                        May 19, 2023
                        Resolved
                        Report
                        Copy
                        Resolved

                        KYC rejected Address mismatched / uncompleted kyc / file not opening / invalid format / id verification papers were not accepted

                        Address: Kolakhowa , kaliachuk , Jorhat (785001) , Assam

                        Recently i ordered a shoe from Nike, and i have submitted multiple id proofs like voter ID, Aadhar, bank statement but it keeps saying rejected. The name with which i have ordered doesnt have my middle name in it but my id proofs have middlename in it, also the address which i have given during the order placement is accurate but the address proof has the same location as well but two words are misplaced in it but both mean the same and is...
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        N
                        NehaDingreja
                        May 19, 2023
                        Report
                        Copy

                        Hi team, I have submitted my kyc multiple times but team is rejecting it I have given correct address in KYC, both the addresses proof my delivery address proof as well as govt issued ids plZ help here
                        Aramex Couriers customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Y
                          YaswanthMaddali
                          from Hyderabad, Andhra Pradesh
                          May 18, 2023
                          Report
                          Copy

                          Shipment number: [protected]
                          My address proof address does not match my shipment address as I moved to a different locality. I submitted current residence wifi bill as a secondary proof for address. But it keeps getting rejected. I do not have another address proof. Please help. Attaching Wifi bill screenshot and shipping address screenshot from nike order for reference.
                          Aramex Couriers customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Ruhul101
                            from Kolkata, West Bengal
                            May 16, 2023
                            Report
                            Copy

                            Address: 23/A BRIGHT STREET, PARK CIRCUS

                            I ordered a cap from nike app which shifted from Singapore to India on 27th April then it was in bangalore till May then again it moved to mumbai now its showing that I have refused for the shipment and its current location is in delhi it should have delivered to me within 15th May.. I never made any calls about the refusement of the shipment nor did they call . So how the hell on earth they made this issue. I want my parcel as soon as possible.
                            Aramex Couriers customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              G
                              Gokulv1
                              May 15, 2023
                              Resolved
                              Report
                              Copy
                              Resolved

                              KYC rejected due to address mismatching on workplace delivery

                              Hi Gokul Vasudev 👋🏽 Your shipment [protected] from eShopWorld is on its way to India but cannot be cleared from customs because previously shared KYC is rejected due to: Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address.. Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) to...
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy
                              S
                              [email protected]
                              May 10, 2023
                              Report
                              Copy

                              I have given them every details regarding my order and they are still not responding to it. M tired giving them my id proofs they are literally hiving me mental harassment. After giving everything every proof of my address details they are not doing anything.
                              Aramex Couriers customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                L
                                lydia Yeadus
                                May 8, 2023
                                Report
                                Copy

                                Hi team,

                                I have provided my electricity bill as my address proof : HMR No.24, hennur, hbr layout

                                Shipment address: HMR purple elite 102 second floor, hennur, hbr layout

                                Both the addresses are same . It’s just that writing style is different and shipment address is more explanatory.

                                What was the reason to reject it?

                                My Aadhar and PAN Card have my previous house address which is my own house but right now I’m staying in HMR, hennur which I have given address proof as electricity bill kindly do the clearance .
                                Aramex Couriers customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit

                                  Related businesses

                                  India Post
                                  1
                                  (9083)
                                  ST Courier
                                  1
                                  (1500)
                                  Forun Express Courier & Cargo
                                  1.3
                                  (4)