Aramex Couriers — Aramex Couriers - KYC rejected due to mismatch of delivery address, even after submitting rent agreement and electricity bills

I am a student currently studying and based in Bangalore, however all my National ID cards bears the address of my permanent home address from another state.
However even after multiple attempts to clear the KYC for customs of my order from Nike.com, it keeps getting rejected “due to Delivery Address does not match with provided KYC.”
I have submitted my rent agreement and electricity bills and have attached legit documents every time I tried, but it still get rejected. What do I do?

Please provide me with the help I need

Name: Keneinguvou Nagi
Shipment number: [protected]
email: [protected]@gmail.com