Aramex Couriers — aramex - false status projection

Address:	122002
Website:	www.aramex.com/track/shipments

Hello,
I wanted to register a complaint about the false status projection when I check the shipment status of my SBI credit card.
Since last four days the status has been 'customer not available' whereas not even a single time that I've been contacted on my phone.
I already registered the complaint through your customer care no. three to four times but no serious initiatives have been taken.
I am frustrated and really disappointed in your service.
If you will, please look into the matter on priority and let me know how many more days will it take my credit card to reach me.
Or else I'll have to register a complaint with SBI that my card hasn't been delivered and that I was not contacted even once.