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Aramex Couriers Complaints & Reviews

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Updated: Jul 22, 2025
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Aramex Couriers reviews & complaints page 5

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S
Shameelamudugu
from Secunderabad, Telangana
Mar 9, 2023
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Address: DN 115 Street Number 5 neredmet near ramalayam temple

I ordered Nike shoes to clear the shipment they are asking kyc which I sent three times and it has been rejected 3 times only thing is in the government I'd there is no street number because street numbers are given recently for colony please look into this issue.
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    A
    Ashrafkhaann
    from Moradabad, Uttar Pradesh
    Mar 7, 2023
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    Dear sir/madam
    Hi Your shipment [[protected]] is on its way to India but cannot be cleared from customs due to: Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address they are sending me like this sir but i submitted my documents clearly but its getting rejected because the address provided by me is different from the address in my documents sir because i am a student i have given...
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      L
      Lalbuatsaihi
      from Aizawl, Mizoram
      Mar 5, 2023
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      I have sent my a voters ID as prove of identification as requested by your company for KYC document. As the address on my voters ID and my shipping address does not match. I have sent an affidavit issued by the Court as well as my identity card and my drivers license. Can you please resolve this issue? This is my shipment number [protected]
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        N
        Nikhil Jarotia
        from Powai, Maharashtra
        Mar 5, 2023
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        HAWB bill no. [protected]

        I have placed an order via a website - https://shop.deeper.network

        I got an email from Aramex regarding KYC, I uploaded my Voter ID with address exactly matching with address I had provided while placing the order.
        I have emailed [protected]@aramex.com a screenshot of order details, Voter ID front and back with address matching exactly, my Aadhar card, my Driving license.
        They have still rejected my KYC without any reason.
        Aramex Couriers customer support has been notified about the posted complaint.
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          A
          ANURADHA MV
          Mar 5, 2023
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          Address: Hyderabad

          For shipment [protected], Amazon.com chose a detailed address which said Hyder nagar and my rental agreement mentions Nizampet, whereas, on Swiggy, it comes as near Nizampet and Hyder Nagar. These areas were developed after 2014, and hence there are a lot of problems with match addresses. The house number, flat name and pin code are the same.

          I have only temporarily shifted to Hyderabad from another state, and right now can't shift everything to this address just to receive a parcel. Some personnel from Hyderabad can clear this easily, but it's difficult to automate all KYC processing, especially for a country like India.

          I request some Aramex personnel to look into this and process my package.
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            R
            Rudra12345
            from Lucknow, Uttar Pradesh
            Mar 4, 2023
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            The address mentioned above the shipment is my father's shop address and I don't have any address proof for my self for that place so I had attached my father's firm registration certificate with the address which is mentioned above the shipment along with my aadhar card and pan card after that also they had rejected my kyc please help me our and make them sure to deliver my shipment (shipment number [protected])
            Thank you
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              B
              bhawna_lol
              Mar 3, 2023
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              The courier is handled by aramex today i got the message that that your KYC uploaded document has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."
              My address is different state from my hometown because I live in another state for my job.
              Please help me out here
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                S
                Saurabh More 1234
                Mar 3, 2023
                Apr 6, 2023
                This thread was updated on Apr 6, 2023
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                I have ordered shoes from Nike.com on 24th Feb 2023 but I am unable to receive the shipment, because my KYC is getting rejected. My KYC documents pan, passport and Aadhar have my old address on it. Therefore I have added my brother's ID proof (Aadhar card) which has a new address which matches with the shipping address. Aramex customer care is also unreachable on calls to resolve this as their automated messages aren't helpful. Please provide a solution to resolve this issue.

                I would request Aramex to quickly resolve this at the earliest as it has already caused me lot of trouble and inconvenience.
                +1 photos
                Aramex Couriers customer support has been notified about the posted complaint.
                Any update?? Even I am dealing with the same problem
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                  A
                  aksharma330
                  from Mumbai, Maharashtra
                  Mar 2, 2023
                  Mar 3, 2023
                  This thread was updated on Mar 3, 2023
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                  I had ordered products from nike . i received a text from aramex to submit documents for kyc custom clearance. i had deposited the original id proofs but the address was different from delivery address because i live at some other place for work.

                  i attached rent agreement where it was the same delivery address with my name.
                  but my kyc keeps getting rejected . i submitted documents twice.
                  my SHIPMENT NUMBER IS [protected] .

                  i am attaching below the images of my documents with correct name and address as shipping address(rent agreement) and also my original adhaar card and pan card for govn proofs.(different address) .

                  pls help me out with this. my name is akanksha sharma
                  +3 photos
                  Aramex Couriers customer support has been notified about the posted complaint.
                  i am facing the same issue
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                    A
                    aksharma330
                    from Mumbai, Maharashtra
                    Mar 2, 2023
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                    Website: www.aramex.com

                    I have submitted all original government id proofs and additional documents for changed address (rent agreement) twice but the kyc keeps getting rejected. i had ordered the products from nike official website .
                    Aramex Couriers customer support has been notified about the posted complaint.
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                      S
                      Sidharth090
                      Feb 23, 2023
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                      My KYC got rejected due to delivery address doesn’t match with the provided kyc. I have attached all the bank statements for verification of the shipping address as I have recently shifted to a new state due to my job but still it got rejected.
                      Shipment Number - [protected]
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                        A
                        Advait03k
                        Feb 19, 2023
                        Apr 6, 2023
                        This thread was updated on Apr 6, 2023
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                        My order from nike.com is not being cleared and is stuck at Delhi for customs clearance. I have submitted the KYC documents at least 5 times, my address proof is not the same as delivery address as i live in hostel and my permanent address is different than delivery address. I have uploaded my college id and hostel payment receipt for additional proof and even then it's not being accepted. Kindly resolve this issue immediately.
                        Aramex Couriers customer support has been notified about the posted complaint.
                        Any update??
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                          A
                          Advait Kharat
                          Feb 18, 2023
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                          I am writing to inform you that the address on my passport does not match my current address, as I am a student studying in a different city.

                          As you may be aware, many students choose to study in cities other than their hometowns, and I am one of them. I am currently enrolled in a program at MIT World Peace University in Pune, and will be residing at Tower 2a - 518/519, SKYI Songbird Four Sesion Road Bhugaon Pirangut, Maharashtra, Bhugaon Pirangut MH IN for the duration of my studies.

                          I wanted to bring this to your attention to ensure that there is no confusion or delay in shipment that may be sent to me. I have also submitted Maintenance Receipt having the same address as delivery address and name but it still got rejected.
                          Aramex Couriers customer support has been notified about the posted complaint.
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                            S
                            Shiksha Mittal
                            Feb 18, 2023
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                            Dear Aramex. I have ordered nike air force 1 from nike app which is stuck in customs clearance. I have shared correct documents thrice. But still keeps getting rejected.
                            Aramex Couriers customer support has been notified about the posted complaint.
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                              N
                              Neeraj 2873
                              from Delhi, Delhi
                              Feb 12, 2023
                              Apr 18, 2023
                              This thread was updated on Apr 18, 2023
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                              Resolved

                              Rejection of kyc documents HAWB 35106670992

                              Address: Aramex Delhi Custom office

                              Hi Team,

                              Addhar card and DL has address as F24/231-232, sector-3, rohini, new delhi

                              Shipment address is - House No 231-232, Pocket F24, Sector-3, New Delhi

                              Both the address are same. Its just that writing style is different and shipment address is more explanatory.

                              What was the reason to reject it....
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                              S
                              Samrat Sarotra
                              Feb 5, 2023
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                              Hi so have sent multi emails aramex for my order with HAWB bill no. [protected]. But I haven't hear back in more than a week now. They have the worst customer service I have experienced. I've already sent you multiple emails for my kyc documents from [protected]@gmail.com
                              Feb 5, 2023
                              Complaint marked as Resolved 
                              I haven't got a response in 7-10 days even tho I sent multiple emails to [email protected]
                              Aramex Couriers customer support has been notified about the posted complaint.
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                                D
                                Devesh zyzz
                                from Bikaner, Rajasthan
                                Feb 4, 2023
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                                At first my KYC was rejected then i got a text message regarding this issue. I uploaded my documents and now its still showing that my package is pending in identity proof. I tried to comtact customer care they are also not responding.
                                My order number is-[protected]
                                +1 photos
                                Feb 5, 2023
                                Complaint marked as Resolved 
                                Could you please deliver my product as soon as possible.i have submitted my kyc documents everything.still you are asking to submit my kyc. My order number is-35106445135 Gmail id - [email protected]
                                Aramex Couriers customer support has been notified about the posted complaint.
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                                  V
                                  Vithal Varma
                                  Feb 3, 2023
                                  Feb 4, 2023
                                  This thread was updated on Feb 4, 2023
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                                  I have ordered shoes from Nike and Aramex is supposed to deliver my order, they asked me to attach documents to complete my KYC, I have attached the required and as I stay in a different city, I have attached my rental agreement as address proof,

                                  Despite this my KYC verification gets cancelled all the time stating that Consignee name doesn't match with the proof

                                  The message states :

                                  "Hi Vithal Varma 👋🏽 Your shipment [protected] from eShopWorld is on its way to India but cannot be cleared from customs because previously shared KYC is rejected due to: Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address.. Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) to clear the shipment. Hurry up and attach your documents to receive your shipment faster"
                                  Aramex Couriers customer support has been notified about the posted complaint.
                                  Could you please deliver my product as soon as possible.i have submitted my kyc documents everything.still you are asking to submit my kyc. My order number is- [protected] Gmail id - [protected]@gmail.com
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                                    J
                                    Janhavi Gohad
                                    Feb 2, 2023
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                                    Hi,
                                    I live in a rented apartment for which I have provided rent agreement where the address matches with the delivery address still my KYC is being rejected multiple times.

                                    My shipment ID [protected]
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                                      P
                                      Parashar Sanjana
                                      Jan 29, 2023
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                                      I am receiving messages regarding submitting kyc docs and I already did it 3 times, my exact address does not match with the address in the docs so what should i do?
                                      Aramex Couriers customer support has been notified about the posted complaint.
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