Aramex Couriers — delay in delivery and no action taken by customer care upon several complaints

jerryv

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400603

I am jerry varghese, awb number is [protected], i have paid for the delivery and aramex promised to deliver the product within 5-10 days. They have started the process by 9/4/2018 and it has been reached in kalwa, mumbai by 19/4/2018 from china and status showing out for delivery. Since 3 days it is not delivered. Contacted many times customer care and they are telling, we are forwarding your request and nothing is happening. This is some kind of cheating and mental harassment, i am waiting to get the product.
It is going to become 13 days and whenever calling customer care, they are just telling the same it will deliver we are forwarding the request.

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Aramex Couriers customer support has been notified about the posted complaint.

Apr 21, 2018

Updated by jerryv Awb number is [protected] and it is marked as out for delivery since 19/4/2018. Not yet delivered.
On 19/4/2018 i called customer care team and made a query regarding the delivery and they said it is going to deliver.
On 20/4/2018 again called up them thrice and asked, they forwarded the complaint but not delivered.
Today that is 21/4/2018 again i called and spoke with mr. Arvind who is a senior
Executive and he assured it is going to be delivered today itself but not yet delivered.
What is going on? R u people making us fool?