Aramex Couriers — import shipment held for more than 6 months

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	Aramex.com

Hi sir,

We have a shipment awb [protected] that came from china to india through aramex in oct 2017, and we have still not received anything. I have sending all the required documents but no one is updating on the same. There is no update whether it is lost or still there. Today also i requested the customer care and they mail that we are chasing badly. Is that the response that we get if we request. How long should we wait. Please help us on this

Thanks