[Resolved]  Aramex Couriers — Invalid Identity proof document at custom clearance

My Tracking Number: [protected]
was showing "Invalid Identity proof document" & "Shipment Held for Customs Clearance - Customer Documents Required (KYC)"
I responded to their mail and uploaded my Adhaar Card Front and back, also my Pan card. and my front page of SBI Passbook. but still the Tracking Number was updated as "Invalid Identity proof document". I now don't know what to do, i submitted a request to at their webpage "reference number CCU/1121/248", i've twitted & DM them, i've tried the facebook to explain it. but still its same.
there was a difference in my Shipping address and the address in my ID... the difference was that i mentioned the Name of building i live in my shipping adress. thats all.
if in any way im getting help from here please check this Tracking number too :[protected]. its also arriving to India, and im sure it also will face the same issue.
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Nov 11, 2021
Complaint marked as Resolved 
They finnally approved the KYC, hope our custom let it pass.
Aramex Couriers customer support has been notified about the posted complaint.
Complaint comments 

Comments

It didnt took Long, Aramex approved the KYC same day i posted here at 07:45 PM.
[protected]

[protected]

Dear sir please update

BulloOka's [Complaint's author] reply, Apr 15, 2022
Um yes, they did approved after my complaint, and also custom didn't interfered with my shipment, but it got short circuited because of different current in our country, later i realised that I have to use step down transformer for the electronic's from usa. Was my fault ... And wasted 24k on circular saw from DeWalt.

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