Aramex Couriers — Not accepting my KYC

Origin of the product: kwai chung estate, hongkong. Destination:SIKKIM, INDIA.
Consignee address is development area opposite manan bhawan. Phone number [protected]. Pickup address: kwai chung estate, hongkong. Nature of goods is 2 nike airforce 1. I order shoes from nike worth 18k and now they are asking me to upload my KYC. My delivery address and kyc address if different so i uploaded my electricity bill. The problem is there are 2 different name for the place where i live now. The address given in my electricity bill and delivery address is same but the street name is not matching so they are declining my KYC and because of that my shoes are stuck with aramex. We locals call the street by old name and name of the street in govt issued documents are that of the new name of the street. The name of our place has been changed recently by the officials and if we use the new name for the delivery address the courier people wont deliver our parcel as they still dont know the new name of the place.