Aramex Couriers — Not delivering my order from

I ordered stuff from, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. The address is for the same house, written a bit differently on KYC documents. Their customer support doesn't answer at all. My product worth 15k is stuck.
The delivery no is [protected].
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Complaint comments 


I have provided my KYC details to Aramex and it even shows on the website that my KYC is done. Yet I keep getting calls and mails asking me to submit my KYC
I have ordered nike airmax 2090 shoes from nike website india .The courier is handled by aramex today i got the message that that your KYC uploaded document has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."
There is a little mismatch is documents because i have entered the whole address the street name etc which is not mentioned in the document.
Please help me out here

Gopi8's reply, Aug 25, 2021
Did u got ur order or what ?

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