Aramex Couriers — Order stuck at customs clearance

Address:

SHEIN

Good evening, I’ve been keeping in contact with a person named (Shamain Naidoo) updating me about my order that I made from Shein…
I was requested to pay R160 when my order arrived in JHB and she gave me the account details and I paid.. now I received an email from her/him again saying that I must pay R1307 plus a penalty of R500…I don’t understand why I should pay for all these things while I already paid a R160 for customs clearance. It’s been over a month now I haven’t received my order and I’m really irritated.
Please help

My order number is [protected]