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Archies Online Complaints & Reviews

www.archiesonline.com
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Updated: Oct 7, 2022
Complaints 425
Resolved
36
Unresolved
389
Bad 😕 It seems that Archies Online has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Archies Online reviews & complaints page 2

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U
user_pankaj
from New Delhi, Delhi
May 28, 2021
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Address: delhi

I have ordered for an amount of 665 Rs from https://www.archiesonline.com/. the money got deducted from my credit card (I have the statement for the same), however, archies has not given me the order.
I have already complaint this to archies over email and twitter, however, they are not responding, only a ticket got generated for me from archies automated system, still i got no resolution.
Also, i tried to call to them at their various numbers (landline) as given over their website, however, no one is picking up the calls.

Ticket id generated by Archies :
ticket ID 49555 and subject "Urgent Attn | 26 May | Order Placed (not reflecting into account, money deducted)"
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    H
    Himanshu00008
    May 26, 2021
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    I had ordered a product on 22 May which was to be delivered on 25 May but it's 26 and the product hasn't even shipped . So i mailed them regarding cancelling the order but no response or reply if the order would be delivered or anything at all. This is my order id is AL[protected]
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      R
      Rajeshwari Hippargi Bidari
      May 23, 2021
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      Resolved

      There is no response from archies, even after contacting 3days via mail as well as calling customer care. There was no delivery of same day order but at least ppl can respond. Dint expect this from such a big organization. Details of order --
      Hi there, Thank you for placing order with us. Your order number is AL[protected]. For any query contact us at [protected]@archiesonline.com -Archies Ltd.
      May 28, 2021
      Complaint marked as Resolved 
      I tried contacting them in Instagram and Facebook.. then continued messaging them and posting them openly.. finally got refund yesterday
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        S
        ShreyK
        from Delhi, Delhi
        May 22, 2021
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        Hi,
        I ordered 3 items on 16th of May for my friend’s Birthday on the the 18th of May, 2021.

        Only 1 item got delivered and there is no response on the other items.

        I’ve sent multiple emails and tried calling them a lot of times but no response.

        I need the gifts or the money back. This is such an unprofessional deal.

        Please help!
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          A
          abhi__1
          May 21, 2021
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          Address: Gurgaon

          Ticket no. 49254 as per Archies Record
          I have ordered a teddy bear and a greeting card.
          I have even made the payment and the money deducted from my account. Still the Archies showing the items in the cart only.
          Tried all the numbers and no response.
          Written 3 mails but no response.

          Pls deliver my order immediately.
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            A
            a_kumari
            May 15, 2021
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            Address: Mumbai

            I am following up on my order since 20 days . Please confirm when is the order getting delivered. If not please refund the amount.
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              G
              Gilbert Beck
              May 12, 2021
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              Sir/Madam
              I have ordered a cake on 11th of may 2021 but I am not able to see my order details and amount has also been deducted from my account.
              Mobile number [protected]
              Email : [protected]@gmail.com
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                A
                Amc2029
                May 10, 2021
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                Archies is fooling people I had ordered a bouquet doll and cake for my mother on mother's day order number AL[protected]. The order was confirmed but it was not delivered at all. I paid 1500 for this and they don't have courtesy to even answer our calls. I am not sure if their customer care number is even active as I have tried calling on that number multiple times it just keeps ringing but no one will answer. They are not even having an option to cancel this order.
                I had very good impression about archies which totally mislead me to order from their online portal
                .. Very worst customer service. I recommend ppl not to order from archies ever its a scam.
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                  T
                  Twinkle2
                  Apr 30, 2021
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                  I placed the order on[protected] and the order was prepaid and was supposed to be delivered on[protected] and till now it is not delivered.
                  Tracking status still shoes "packed".
                  I tried to contact the customer support contact number and email but no response received.
                  Please do let me know when will the order be delivered
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                    A
                    amrish2883
                    Mar 10, 2021
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                    Address: C1-D-701, Brooklyn sector-4, Pride World City, Near Achintya D.Y.Patil College, Charholi-Budruk

                    My Order number is AL[protected], which I order on 7th March 2021, It didn't received the destination on time.
                    When I called next day, the customer care person said that they will delivered on same day before 8:00 PM.
                    However, it didn't even received next to next day.
                    When I called customer care center, he started with an abusive language.

                    This is rediculous and disturbing Customer Care center.
                    I need my refund and possibly a solution to rediculous Customer Center
                    Mar 13, 2021
                    Updated by amrish2883                     Still no updates
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                      T
                      Tanuja Thakur
                      Mar 9, 2021
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                      Address: Archie's sector 11 , panchkula

                      I have buyer a couple watch from one of Archie's store after some time it was not working, as it was under warranty I gave to store for repair but instead they made it more disaster, in glass there was alot of bubbles nd when I told store person he said they only include mechanism of watch under warranty, but as my watch was been damaged by them at time of repair they are not ready to take the blame a forcing me to take that damaged watch
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                        V
                        V!s
                        Feb 20, 2021
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                        Website: www.archiesonline.com

                        I ordered a product from Archies last week. Before you place an order they will say delivery in 2 days. But after payment, it takes 4-5 days. & then I received a different cheap product of less price than I paid. & then if you try to reach those ###, they won't even respond. Neither your money will be refunded. This ### is a scam. That's why these MF's don't have cash on delivery options. I wish I could read all these reviews before payment.
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                          A
                          Amitborde
                          Feb 19, 2021
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                          Above order I have placed on dt 14 Feb 2021 which was same day delivery on the occasion of valantine day. Order includes 1 rose bouket and cake of Rs. 1990 which one have paid same day.
                          But I have not received any item from my order same day, even cake is still undelivered. And the bouket I have received on 22 Feb 2021 in the night.
                          What the worst service, and I tried your heldesk but it's helpless and closing my complain ticket without reply.
                          So kindly refund the amount of Rs. 1990 as soon as possible.
                          And find the screenshot of my order
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                            I
                            Indresh_Yadav
                            Feb 16, 2021
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                            Address: Mumbai

                            I have order on 14th Feb and on website they have claimed same day delivery but till now its not delivered
                            Order No. : AL[protected]
                            Ordered on:[protected]

                            There is no one response our query I have logged in my complain into archives, still open. There is no one to care about it.
                            https://support.archiesonline.com/portal/en/ticket/45317

                            Its looks scam and fraud company.
                            Feb 18, 2021
                            Updated by Indresh_Yadav                             They sent me an email that order is delivered but I did not received it yet

                            Helpdesk via rediffmailpro.com
                            Wed, Feb 17, 2:50 PM (23 hours ago)
                            to me

                            And also for the other order AL[protected] we have already initiated the refund for the same.

                            ---- On Wed, 17 Feb 2021 12:16:47 +0530 Helpdesk<[protected]@archiesonline.com> wrote ----
                            Feb 23, 2021
                            Updated by Indresh_Yadav                             After so many attempts of calls and emails, They delivered wrong items. Still delivered something
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                              pin2dtl
                              Feb 15, 2021
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                              Address: Qtr.55, Type 2, c-block, Delhi transco ltd residential colony new kilokari Ashram 110014

                              Order booked for same day delivery but due to not response i canceled my order. All incoming calls to helpline number [protected] and [protected] are not picked or barred, no response from [protected]@archiesonline.com. Order status never got updated. Feeling cheated. I need refund/my money back.
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                                D
                                Dimpletanu
                                Feb 13, 2021
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                                I have ordered from Archies online on 5th feb 2021 for Australia which was supposed to deliver on 13th feb 2021.but its not delivered and still shows that it is packed but not shipped . kindly do the needful such a disheartening n reduclus it is..
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                                They even blocked me on instagram and facebook as well..so cheap they are
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                                  S
                                  sharmatdimple
                                  Feb 13, 2021
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                                  Address: 5612/5 STREET NO 5 HAIBOWAL KALAN RAGHUVIR PARK LUDHIANA 141001

                                  I have ordered valentine gift for my bf from archies online on 5th feb 2021 at that time it shows tht it will be delivered to shipiing address that is at glenwavreley melbourne victoria 3150 on 13th feb 2021 but still its tracker shows that it is on packing n doesnt show time at which day it will deliever.please do the needful as archies spoil my whole valentine i feel very disheartened becz i earned that money with so much of hardship. order no - AL[protected]

                                  REGARDS
                                  DIMPLE
                                  [protected]
                                  INDIA PUNJAB LUDHIANA
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                                    S
                                    Siddhanth Vijayvargiya
                                    from Noida, Uttar Pradesh
                                    Feb 7, 2021
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                                    Hi there,

                                    I have booked a flower bouquet on 7th February and it had option to deliver the bouquet on the same day. Since there was no update on the product after 4 hours I have raised a ticket to ask for the update they said it will be delivered between 10 AM to 8 PM. But still the product was not delivered and there is no use if the producd is delivered on next day.
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                                      A
                                      Adity Chaurasia
                                      from Hyderabad, Telangana
                                      Jan 16, 2021
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                                      Resolved

                                      Address: Delhi

                                      I have placed an order on 30-12-20 from Archies online store.The amount has been debited from my bank account but the delivery was not done.I have called on the day of delivery i.e on 15th of January 2020 for tracking the order.The customer care people gave me an assurance that it will be delivered by 8pm.But it was not delivered .I called multiple times and wrote several mails to the customer support thereafter but didn't get any response.I need my amount to be refunded asap.Since the delivery was not done.
                                      Regards,
                                      Ms.Adity Chaurasia
                                      Jun 10, 2021
                                      Complaint marked as Resolved 
                                      Complaint is resolved.Got the money back.
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                                        Adity Chaurasia
                                        from Hyderabad, Telangana
                                        Jan 16, 2021
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                                        Address: Delhi
                                        Website: www.archiesonline.com

                                        I have placed an order from online archies store.It was not delivered and amount has been debited from my bank account.Inspite writing several mails to customer care help desk.I didnt get any response.The customer care contact numbers listed on the website are not working.Totally cluless.Suspecting the online store engaged in fraudulent practice.

                                        ORDER NO.AL[protected]
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