Artemis Hospital — Billing Related issue

Address:

Sector 51, Gurugram, Haryana 122001

Today 20.10.2021 i have an appointment at 2.15pm with one of the doctor in Artemis Hospital Gurgaon and as per my doctor advice i went for billing in morning at 9 am due to rush in afternoon time but,

In billing counter Billing person refuse to bill my OPD, he said he only bill that patient who's appointment is approx. half an hour from billing time,
(LIKE GENERAL TICKET BOOKING IN INDIAN RAILWAYS)

now i have an problem with the administrative dept. why he harasse patient for billing what is the issue if patient bill his OPD at 9am instead of 1.3pm because of rush in afternoon time.

every patient have a right to save his time for billing
We are in one of the best private hospitals in Gurgaon and this is the way to talk with patient for billing.
i m very disappointing with the same if Administrative dept. not resolve the same i never recommend this hospital to any one

Why we are going from Govt hospital to private hospital for best treatment and save time and prevent from harassments of any kind

I want to complaint against the administrative department regarding Billing.