Artemis Hospital Complaints & Reviews

We visited Artemis Hospital, Gurgaon with appointment with General Physician Dr Paritosh (Surgeon) for small boil with pus formation on face but Artemis Doctor just fooled us saying its life threatening and got large nos. of test done same time and asked for surgery next day in general Anesthesia. Next day we took the admission in hospital but found pus was already drained due to anti-biotics she was taking for past 2 days and requested doctor to lets wait for 2-3 days. He was so rude and adamant, said he will do surgery only in OT under General Anesthesia. It will happen today or will not happen. Since it was already drained, we asked him what is to be drained in OT but he did not listen. After long argument and his behavior, we decided to cancel the admission.
It recovered completely in just one day just by Antibiotics without any surgery.

We raised with their Grievance department and asked for refund for all nonsense test got done by doctor for no reason but they also said nothing can be done. It was suggested by Doctor and no refund would be provided.

This shows that Doctor and Hospital both joined hands and trying to make money by fooling patients visiting hospital. In the name of life threatening problem, getting non-sense test done and looting us since we are not from medical background.

Today 20.10.2021 i have an appointment at 2.15pm with one of the doctor in Artemis Hospital Gurgaon and as per my doctor advice i went for billing in morning at 9 am due to rush in afternoon time but,

In billing counter Billing person refuse to bill my OPD, he said he only bill that patient who's appointment is approx. half an hour from billing time,
(LIKE GENERAL TICKET BOOKING IN INDIAN RAILWAYS)

now i have an problem with the administrative dept. why he harasse patient for billing what is the issue if patient bill his OPD at 9am instead of 1.3pm because of rush in afternoon time.

every patient have a right to save his time for billing
We are in one of the best private hospitals in Gurgaon and this is the way to talk with patient for billing.
i m very disappointing with the same if Administrative dept. not resolve the same i never recommend this hospital to any one

Why we are going from Govt hospital to private hospital for best treatment and save time and prevent from harassments of any kind

I want to complaint against the administrative department regarding Billing.

I'm a disabled person and an orphan too. I don't have my right limb. For my left remaining limb suffering from Filariasis I got admitted by my company. The doctor beat me hardly after doing my anesthesia on the OT.
Next day I had complaint against that doctor and a nurse that I could pull me up on comma or could impact severely on my health and beating a disabled is against the government rules.
The nurse was doing nasty things with the ward boy at late night when I was shouting and calling the nurse out of pain several times.
Then the doctor next day came to me and blackmailed me in order to take back my complaint.
I do have proves along with the evidences was present on the OT and the CCTV footage they saw I'm telling right. Then they sent the doctor to me and the doctor started blackmailing me by several ways. I need justice being a disabled person and the respect I had lost. 8588...0..2..7..86..9

I am suffering with chronic back pain and was consulting with Dr. Ashu Jain.

After last visit on 17th Sep, I called up his assistant to confirm as to how many times I needed to take my medication in a day as it was not mentioned on the prescription. She REFUSED to give out any information, she kept on repeating that she has not received the consultation fee, which was already deducted from my a/c, the moment I booked the appointment. (due to some issues with your hospital app). Regarding which I might have called 20 times, you can check the records and the doctor received the money.
Today I booked the appointment , spoke to the assistant about the appointment.

When I reached his office Dr. Jain refused the consultation on the grounds that I was rude to the assistant who;
-Refrained to give crucial medical information for no reason.
-Disconnected when I called again.
- 3rd time when I called she parroted the same dialogue "I will tell you once we receive the payment"

At that point I might have used some derogatory language as the lady was adamant to give out any information. I accept that. But for mere confusion of Rs.1000/-, can your doctors refuse consultation to a patient who is already suffering with sacroiliitis, epilepsy, tumor and skin psoriasis?

Today Dr. Jain clearly misbehaved with me, ganged up on me, told me he does not want to hear any explanation and asked me to leave. Dr. Ashu Jain clearly said that patients are not important to me. There were multiple witnesses in the room .
I will go public with this information on the grounds of your doctors not adhering to there respective ethical codes and bullying there patients.

Hi

My relative was being treated at Artemis Hospital . He was being kept in ICU for two days and was under treatment. No proper diagnosis was done, each doctor is giving his own diagnosis and treatment. Everyday a dialysis is being done with different suggestions/updates by different doctors. Moreover the whole staff is extremely discourteous and is misbehaving and not at all treating the patient and family properly.
If anything happens it will be the responsibility of hospital.

Dear Sir,
I am a retired Central Govt Employee, I am covered under Central Government Health Scheme, my CGHS Beneficary Id is 1025355, my Card Type is Pensioner and my Card No. is 89596. I live in Gurgaon, Haryana and my allocation is in CGHS Dispensary 73, Gurgaon, Haryana.
During last many days I started having Hernia pains and was subsequently referred to Artemis Hospital by CGHS Dispensary 73, Gurgaon for OPD CONSULTATION(LAPROSCOPIC SURGEON) on 28.02.2012 vide Permission File No. 18548/2011/D73/DEL.
On 29.02.2012 I went to Artemis Hopital and met surgeon Dr Kapil Kochar, who after detailed examination diagnosed BI-LATERAL INGUINAL HERNIA and advised surgery i.e LAPROSCOPIC MESH HERNIOPLASTY B/L. He also suggested many test prior to operation.
I again attained permission for CBC, BLD SUGARM BLD UREA, S.ELECTROLYTE, CHEST X-RAY, PA VIEW, ECG COAGULATION PROFILE URINE R, M.DS, ECHO investigations vide Permission File No. 18868/2011/D73/DEL on 01/03/2012.
I got all the advised test from Artemis Hospital and collected reports. I also got PRE ANESTHETIC CHECK-UP ON 07.03.2012.
I was declared fit to undergo the Surgery i.e LAPROSCOPIC MESH HERNIOPLASTY B/L and Dr Kapil Kochar gave the 12.03.2012 as the date of operation. I accordingly informed the CGHS Cell in Artemis Hospital about the surgery date.
I then again went to CGHS Dispensary 73, Gurgaon and attained the permission for the surgery vide Permission File No. 19809/2011/D73/DEL wherein the CGHS Dispensary 73, Gurgaon doctor permitted to undergo the TEP B/L on 10/03/2012. On attaining this permission I again went to Artemis Hospital and met Mr Sanjay who handles (mis handles) CGHS Cell for Artemis Hospital. He on seeing the said permission for surgery said this permission is wrongly given by CGHS Dispensary 73, Gurgaon.
I again met Dr Kapil Kochar on 10.03.2012 and asked him to clearly mention the name of the surgery so that right permission could be attained, Dr Kapil Kochar then on his earlier prescription wrote B/L LAPAROSCOPIC INGUINAL HERNIA REPAIR WITH MESH.
I then again went to CGHS Dispensary 73, Gurgaon and attained a fresh permission on 12.03.2012 for B/L HERNIA REPAIRS WITH MESH vide Permission File No. 19915/2011/D73/DEL. After attaining the permission for surgery, I went to Artemis Hospital and met Dr Kapil Kochar he then gave me the date of operation for 16.03.2012 and asked me to reach hospital on 16.03.2012 sharp 9 am empty stomach. As usual I informed Mr Sanjay Sharma of CGHS Cell Artemis Hospital about the date of operation.
To my utter shock I was told by Mr Sanjay of CHGS Cell that I will have to pay Rs 25000/- (approx) for this operation as Dr Kapil Kochar will not install the mesh approved by CGHS and has decided to install 2 MESH worth Rs 8000/- each along with TRACKER worth Rs 5000/-. When I asked Mr Sanjay that will I be able to reimburse this amount, then Mr Sanjay said a big ‘NO’ and even said I will have to sign an undertaking that I will not reimburse this amount of Rs 25000/- (approx).
On seeing the agonising pain I was going through since all these days I agreed to their illegitimate demand and told them to proceed.
On 16.03.2012 I was at Artemis Hospital at sharp 9 am empty stomach. When I enquired about my room I was told that they don’t have information about my operation. I the went to Mr Sanjay from CGHS Cell at Artemis Hospital who then directed his staff to arrange for a room but the reception staff told that they don’t have any room available as if I was demanding a room in a hotel.
The Artemis staff kept me waiting in lobby on the pretext of arranging the room. I was empty stomach and have High Blood Sugar which is controlled by medicines. I was feeling very low but the irresponsible staff of Artemis Hospital kept themselves busy in attending their FORGEIN GUEST. I started feeling terribly low and weak, I along with my family members decided to leave.
Now my Grievance is:-
1. How come any hospital who is on CGHS Panel can ignore CGHS Beneficiaries and make them run pillar to post for minor operation?
2. Why I was forced to get the MESH installed which was prescribed by doctor and not the one which was approved by CGHS? Is the MESH approved by CGHS is of inferior quality, if yes the why CGHS is compromising with our health.
3. How come any hospital take the undertaking that no the CGHS beneficiary can claim the money they spent on treatment?
4. Why the CGHS Cell in these 5 Star hospitals favours the hospitals and not the CGHS beneficiaries?
My Prayer is:-
1. This money minting 5 Star Artemis Hospital which has demeaned the word ‘Doctor’, ‘Medicine’ and ‘Hospital’ should be immediately be discontinued/barred from the CGHS Panel of Hospital so that they don’t harass other CGHS beneficiaries.
2. Action against the extortions on the pretext of better medinces/accessories then that approved by CGHS be taken.
3. I may be referred to a different hospital for surgery as I undergoing unbearable Hernia pains.

Kindly initiate a enquiry into my matter at the earliest.

Suraj Prakash Yadav
H.No 361, Sector-22,
Gurgaon, Haryana
CGHS Beneficary Id :- 1025355,
Card Type :- Pensioner
Card No. :- 89596.
CGHS Dispensary 73, Gurgaon, Haryana.