[Resolved]  Arv Holidays — amount not returned as promised

Address:

New Delhi, Delhi

Mr. Arun sharma talks nicely until they get the money but services are not good as expected and the amount was not returned as promised.

1. Air asia baggage allowance extra charge - 2310 inr
As an agent he must be knowing how much luggage a person can carry but he didn't think about those things but booked the ticket from low cost carrier airlines which has lead me to pay an additional amount of 2310 inr, normally each person is eligible for 30 kg while travelling out of india but where i was asked to carry only 10kg

2. Scoot flight transaction declined for the credit card transaction done by arun sharma - 660 myr = 10550 inr
This is because mr. Arun sharma has done a transaction in the past with his credit card and the transaction was declined but where as i had to pay the penalty at the last minute to scoot flight

3. Changi airport to vhotel = 17 sgd
I was informed by arun after waiting for around 2 hours with a small kid and my wife indicating that car driver met with an accident so he could not come for pickup so i had to catch the taxi to reach the hotel

4. Hotel room upgrade = 100 sgd
This was mutually agreed but he confirmed that he will pay this amount after landing in india

5. Room extension = 179 sgd
This is a blunder mistake as a travel agent he know very well that i was travelling with my 2 years son but he did book a ticket from singapore at 12am but where as i was asked by the hotel authorities to vacate from hotel by 12pm, where i had to stay with a small kid - this depicts his planning capability

6. Vhotel to airport cab = 20 sgd
I was asked to pay from money my end which will be reimbursed after reaching india

I have called to his mobile several times, messaged him in what's app and finally called his office as well but till now there is no response and he is not reachable. He is a perfect fraud and arv is not a trust worthy travel agency to be in touch with
Regards
Pavan kumar
+[protected]