Ashok Leyland — warranty claim

My new vehicle (7months earlier) model 1618, reg.- wb41h-7645 in sree automobile (Naala, burdwan, west bengal) my vehicle is break down on road and i call ashok leyland direct for relief van & then sree automobile come from naala, he open my vehicle parts is repairing for going to workshop in your nala sree automobile but there is no response for recovery my vehicle because he says that you are not eligible for full claim so you pay me rs.20000.00. But he not says that how many cost or service charge total & how much pay company not says. He only says you pay fast rs.20000.00 then start your work. What is yours procedure for company warranties.
I don’t know how much pay you for my warranty amount?
My vehicle is not complete working 9 days in sree automobile workshop. I have many losses in this delay time. This very bad response to dealer by customer service. There is no have any responsible person.
So please solve my issues and as early as soon my vehicle is complete and delivered to me.
Thank you
Safick shekh
Katwa burdwan
Wb 41h 7645.