Asian Paints — Ants eating Asian Paints Exterior emulsion (Apex Ultima)

I bought and applied Asian Paints Apex Ultima (Yellow) three weeks ago on my house's exterior side. I notice ants eating away the paint leaving white patches.
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Asian Paints customer support has been notified about the posted complaint.
Apr 19, 2021
Updated by KarthikeyanChen
Asian Paints customer support contacted me and their staff visited my home. I showed them the patches of paint eaten by ants and still eating right infront of them. (https://www.youtube.com/watch?v=ClGnYPve_Rg)

They have no idea why ants are eating the paints. They are saying it has not happened before with them. However there is already posted in this very forum by another user (Complaint # - c2587177) which is marked closed.

https://www.consumercomplaints.in/asian-paints-ants-eating-of-exterior-emulsion-apex-ultima-in-my-home-c2587177

I am not sure how they closed and what resolution given by Asian paints. WHat they are proposing to me is that they will organize for repainting the surface and I have to bear the cost. I am not convinced this is a good resolution by a premier brand. I dont need Asian paints to suggest that. I can do it myself. It is not even few weeks since the surface was painted.

Asian paints have sent a mail to me that my complaint is closed. I AM NOT HAPPY.
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Hi, we request you to please share your contact number in a private message. We will contact you to take complete details of your concern and address the same.
KarthikeyanChen's [Complaint's author] reply, Apr 12, 2021
My mobile : 8838714729
Thank you for sharing your number. We have escalated your complaint to the relevant team who will work towards addressing the same.

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