[Resolved]  Asian Paints — Unresolved Issues with Asian Paints Waterproofing Service

I have just one regret from 2023 – choosing Asian Paints for waterproofing services. It created a complete mess in my home, draining me both mentally and financially.

Let me quickly explain the modus operandi of Asian Paints regarding their waterproofing service. It is a real scam. If you show interest in their waterproofing service, one of their representatives will visit the location for a recce. During the recce, they will give a positive go-ahead so that you, as a customer, don't seek a second opinion. Once you agree to the shared quote, their dealer will start the work, and here comes the real picture - The dealer will break the surface in such a way that civil work will be required, even though it was unnecessary; this is how they make money.

We chose Asian Paints because both my husband and I are working, and we had no time to minutely manage the local vendor. We thought hiring a professional would ease our work, but this proved to be entirely wrong.

My biggest nightmare was when they removed the terrace surface and asked us to get it fixed since it fell under civil work, not their responsibility. In the middle of this mess, we had no other option but to ask the same vendor for a quote to get the civil work done. Please note this is all part of their strategy to make money; the customer is trapped with no other options!

They did shoddy work, which I highlighted multiple times over email. After following up multiple times, Asian Paints refunded the advance amount paid to them, but the amount paid to the vendor was not refunded. The issue is the entire incident not only damaged my terrace but also caused severe floor damage due to water leakage. I want to remind the team that we opted for waterproofing service but ended up damaging our entire home.

Please check the videos of the damaged roof.
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Jan 8, 2024
Complaint marked as Resolved 
Due to Asian Paints, my entire home has been gone through so much of damage and they are marking the complaint as issue resolved. Wow, what a company! First they block you on social, if you highlight their issue and post that they will mark your complaint as resolved. And such companies claim that they are leading brands, wow.
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2024
Asian Paints Customer Care's response
Hi, we are extremely sorry for your experience and understand the concerns raised by you. Kindly share your contact number via a private message. Our team will get in touch with you to understand and address your concern.
Verified Support
Feb 16, 2024
Asian Paints Customer Care's response
Hi, hope you are doing fine. We haven't received your number yet. Kindly share your phone number through a private message and we will investigate the issues faced by you.
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