Opted for Asian Paints Safe Painting Service at Purba Medinipur, West Bengal, made an agreement with Asian Paints Team with Dealer mentioning scope of work, scope of supply, payment term, timeline and all in detail. Payment has been done as per the term but the Asian Paints team is delaying the project. The work is stopped since long, failing to re-start the job repeatedly without stating any specific reason (75% payment has already been made).
Eventually, some of the products they applied are not as per the agreed specification, applied sub-standard quality, like they applied Trucare product where agreement was with Smartcare Advance. They are exchanging the paint buckets, bringing empty buckets of agreed product and applying sub-standard product but stating they applied agreed product. Such evidence has been captured. In some of the cases, procedure is not followed as agreed earlier, skipping intermediate layers, and reluctant to accept the truth.
I'm following it up since June, 2022. Requesting AP's attention to resolve asap.
The perception I had about the service of Asian Paints as "Truly Customer Focused, Ethical, Innovative, House of Professionals" is fainted somehow.
For the security of AP associates, not sharing the agreement copy or any photos or clips. will be provided if it's required by AP. Was this information helpful? | 
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