[Resolved]  Asian Paints — Attempt to fraud by forcing to accept an incorrect bill receipt

Address:Gajraula, Amroha

On October 25, 2022 a discussion was done with Mayank and Ifatekhar as a representative of Asian Paints regarding painting and waterproofing to fix leakage at our private property.
Lower rates were discussed during the initial conversation, however 3 days into the work the rates were increased by the contractor.
During this process there was no written statement recorded. The contractor refused to respect the initially recorded rates and ceased work at the site, leaving all the walls chiselled and damaged. There were heated arguments about the same where the contractor fired multiple disrespectful remarks to all people from the family.
Later, a bill for Rupees 250000 was sent to our contact mentioning the contractor had marked the work done and painting has been completed.
He called and told us to respond, yes, to the feedback message that mentioned that our experience with Asian Paints had been good and the painting work was completed.
This was an attempt to fraud, as he assumed that we would not read the message and simply answer yes.
We recorded the call where he accepts that he told us to mark yes. We have the feedback message as a proof where we have marked no to the bill receipt.
We have pictures from the site where, the walls are left chiseled and damaged. The voice recording, pictures and bill message are all dated for[protected]. There is no mismatch in timelines and this is all the proof that we have. We had a really bad experience, we would have been compelled to pay 250000 for a work which was not done, if we would have clicked yes on the receipt, an attempt to fraud was made. We also lost the fine plastered walls and our home is in shatters.
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Dec 4, 2022
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2022
Asian Paints Customer Care's response
Hi Rekha, we apologize for the trouble you have gone through. Request you to please share your contact number in a private message. We will contact you to take complete details of your concern and address the same.
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Hi Rekha, we are sorry to hear about your experience. Request you to please share your contact number in a private message. We will contact you to take complete details of your concern and address the same.

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