Asian Paints Complaints & Reviews

This is regarding a quality issue of Apex Ultima that we bought and used to paint our house in March 2021. The invoice showing the date of purchase is attached.

Less than 8 months after painting, by October 2021, the wall surfaces had developed some black marks which could be moss. Photos showing the issue are attached. Since this was a high-quality exterior grade paint assured by the company to protect the walls for several years, we raised a complaint with Asian paints customer care, informing about the problem and seeking a solution.

We had to e-mail seven times during November & December 2021, before a representative from Pathanamthitta, Kerala, eventually visited our residence for inspection and left saying that he will get back with a solution. We've had a few phone conversations since with the same representative, and no resolution has been reached.

He just told us to get in touch with the shop from which we bought the paint. As far as we understand, the guarantees and quality issues of a product is never addressed by the seller, but by the manufacturer or area-wise service centers of the manufacturer.

So we request the relevant official from the Asian Paints branch dealing with Pathanamthitta district to reach out to us and offer a proper solution (like repair or refund) for this quality issue.

A representative from Kerala (who can communicate in Malayalam) can get in touch with my father — M.C. Mathew (Mobile No:[protected].

Someone used my amazon voucher, message received on my wife no in before 2 months mob no, and register no on asian paints is[protected], I was not used voucher but recently I bought thorugh amazon n used gift code but pop up shown already ur voucher used ...its very serious I want know who used my voucher of 1500/-, its cyber crime take.action else I will take further action

Dear Sir/Madam

I have purchased asian paints waterproofing DP ULTRA WHITE on 6th Feb 2022. Herewith i attached the Invoice for your reference also photo of the purchased product.

I requested Asian Paints customer care so many times and also so many emails. The only response is we forwarded into concern department (i attached the mail copy) other than this no response.

Please kindly take necessary actions as earliest

I have opted for royal glitz. Asian paint give contract to random painter no responsibility from them. No professional service, local unskilled labour was employed. Products is pathetic glitz looks different in each wall. Not sure they mix some other products in between. Never ever opt for Asian paint product and service if you want good paint.

Hi Team,

I have contacted Mr.Narendra through Asianpaints contractor locator for my new home painting purpose.Then i contacted Asian Paints Colourideas - Sahoo Hardware & paints (Address: Plot No 378 A, Khata No 270 Sarangpur, Kuakhia, Odisha 755009, India) for the color and estimation.everything was finalized and it was supposed to be complete in 1 month.The painting work start around Nov 2021 and but still it is half done.The painter is not coming and he is not recriving me phone also.I contacted the store also but didnt get any desired response.This is the worst ever service from AsianPaints contractor.It really hurts when your work wont go as per your plan.Asian Paint should aware of this type of service from its contractors.

I am from Bareilly, u.p. we have purchased around 2600 sq ft tiles for a newly constructed house fro Ashi sales corporation, a renowned kajaria dealer in Bareilly. There I found Mr. Sunil Kumar from Asian paints who explained the epoxy based tile grout material from Asian paints. He promised to deliver the 3 different components by next evening. On next day he delivered a opened packed of ivory powder and a packed bucket which contains two bottles at the construction site where our Mason has received the material. On asking that why the powder is not packed he answered that it is required to open up the packet in order to check the color consistency. When our Mason goes to apply the grouting material it hardened up like a stone in just next 15 minutes and the grout which were filled by the material also gets jammed. Around 120sq ft tiles gets spoiled by that material. When I called me. Sunil regarding this he accepted that the material was defective and also he assure to deliver another bucket with same color in a day or two along with the cost of tiles and labour included in that and taken my aadhar card to file complaint. But now 15 days are over and he is making fool o[censored]s.
Asian paints is a renowned company and hope that such cheating may not be promoted by the higher authorities. Looking forward for ur reply and support

I am yet to get the warranty certificate copy for the damp proo[censored]ltra registered with warranty number [protected].
I was told by your staff who was responsible for executing this work that I will get by post the warranty certificate.
But, I am yet to receive the certificate. One problem I noticed is in the soft copy of the registration the correct address is not captured . The correct address is No: 55/3, 1st main, Gavipuram Extension, Bengaluru - 560019.
Please mail the warranty copy immediately to the address mentioned above and also enter this address in the warranty certificate.
Please treat this as urgent.
our staff Mr. Narendra, Ph No: [protected] has not been able to resolve this issue till now.

Sir, I am Ramesh babu from Chennai. Asian paints Contractor Mr, Manjunathan ([protected], [protected]) took painting work of my home
om Aug 2021 and promised to complete within three weeks of time. Till now he has not cven completed 50% of work but received 80% amount.
Now he is not coming to work and not responding to calls. The painting work is pending both interior and exterior and looking ugly. Complained to
Asian...

Respected sir/ madam,
I had purchased a colour which code on shade card is Light Green N 2595 from asian paints authorised shop. But the colour i got is completely different. How could they so irresponsible while making colour. Me and our family members ar very very disappoint for that. I am sending all photograph. Please try to solve this issue as soon as possible

I am just fade ok

Hi Team,

I am your customer for your Asian paint.

I was delighted with your product, and for my newly constructed house I was planning only for Asian Paint.

I got offers from other dealers ( Nippo ), but I stuck to Asian Paint for the Brand name and Quality.

I have painted in 2 segments.

1. Exterior.

2. Interior.

Exterior :

I bought an Asian paint Pro and contacted a local painter.

It was satisfying work, but I was still looking for an Asian paint contractor.

So for my interior painting, I chose Asian paint.

I contacted the Udupi dealer for my Interior paint and got in contact with Akshay : [protected]. He asked for me to reach out to Mokshath Anchan : [protected] as Akshay was not handling my place.

Mokshath Anchan addressed himself as "Asian paint empoyee" and came with an ID card.

Though he quoted more, I agreed believing in the product. He charged me more than a quotation stating he forgot to mention the dealer on "Royal Play.

I still agreed and never argued, as I just trusted Asian Products and their employees.

I got worked for Dam proof and interior work, where in a month, Dam proof started peeling off.

I contacted Mokshath, as in the beginning, he asked me to contact him only for any support.

He visited my site and told me in the next 2 days his painter would come and fix this issue.

It was a month. Whenever I contacted him, he used to give one or other reason.

Finally, one day, he said he left the job and asked me to contact Asian Paints Toll Free number.

I reached an Asian paint through chat support and logged complaint :[protected].

After 2-3 days, I got a call from Navraz ( [protected] ) and he addressed the complaint.

Initially, he was rude, stating that he was not able to reach me as he was trying to dial the wrong number, but I gave him both numbers correct in the chat que: [protected] and [protected].

Later, he asked me to share the photos and the bill. I shared all the details, there was an issue with the interior finishing as well, so I asked to address all the issues.

He said Damp Proof paint was used in less quantity than expected. He said he would share the feedback and would come back with a resolution.

Today I got a call for feedback on a case closure. I was just shocked that my complaint was closed without any resolution and without my acknowledgement.

I was very disappointed with the product and the service.

This is completely a fraud on the customer.

Though I charged 45k only for interior and damp proof, I got nothing.

This has to be taken seriously, as I am not sure how many other customers are affected and cheated.

I want to fix this issue as per company policy and to my satisfaction. I want to also share feedback to Mokshath, Rathnakar ( Painter) and Navraz who had incorrectly closed my issue.

Phone number:

Mokshath Anchan ([protected]).

Ratnakar Painter : [protected]

Navraz : [protected]

All related Quotation, snap attached for your reference.

Thank You.

Regards
Sarfraz Sheikh

[protected]
[protected]

Flush tank is leaking continuously

Flush tank not working

Dear Sir
Your authorised vendor Digitali from Central road, Hazinagar, South 24 pgs(N)-743135 involved on work for painting outside wall of our flat premises. But now Subhrajyoti Ghosh proprietor of Digitali ignored to give warranty paper and showing absurd reason.
During painting period Dip Banerjee of Asian Paints are also visit our premises, but now he tell us that warranty dispute can be solved by vendor.
Please give attention seriously in this matter.
Mobile no. of
Subhra Jyoti Ghosh ([protected])
& Dip Banerjee([protected])

Hi,
I have complained (complaint number: 291221C19236) about painting issues came up within just 15 days after availing Safe Painting Services from such an esteemed worldwide company like Asian Paints on 28 Dec, 2021 through mail including all the supporting documents and pictures.

The mail is having subject : Complaint about walls swelling after availing Asian Paints Safe Painting Service

But, every time, I send a reminder mail to customercare, they reply that "it is already escalated, somebody from the concerned team will contact me soon".

But its now almost 1 month (today is 21-Jan-2022), nobody contacted me.
Need urgent action on my complaint no: 291221C19236.

You can find details of my name and contact number in the mail with subject : Complaint about walls swelling after availing Asian Paints Safe Painting Service

Hope, this time also, they don't reply the same as before :
"We have escalated your concerns once again to the relevant department. They will look into this issue at the earliest and work towards resolving all your queries."

OR

"We apologize for the disappointing experience faced by you.

We would like to inform you that your concerns are duly noted, and the respective teams have been notified about the same.

We assure you that our team will contact you and address all the issues faced by you. "

I have recently painted my house . The local dealer charged me 66500 for just paints. After the painting has completed I understand there were few patches which are clearly visible. When I approached the dealer he said that is how the paints will be. This is really shocking to me. After spending the entire amount he simply said that the Color’s that I selected have the problem. They will show patches.

I trusted the Asian paints brand and now I am in a situation that I should not recommend the Asian paint to anyone.

If you are really concern about my issue plz show me the solution.

Thanks
KishoreB
[protected]

Dear Team,
I painted my house with Asian paints but now paints started faded and I complaint Asian paints regarding this many times but no solution provided yet.

They not giving after sale service and my paint is under warranty.

Kindly do the needful

Thanks and Regards
Chetan Thakur
[protected]

Hi
My reference no is 19910604.

It is almost 8 months, we are facing issues with Asian Paint.

The work is completed and took almost 10 months. Now every time when I asked about my certificate it is telling it is under process.

Please look into it or else I have to take legal action as fraud and misselling.

Waiting for an update about my 6 years warranty certificate which is still pending.

In Uthangarai (635207) Asian paints dealer Sakthi&Co is not providing any bills when purchasing the Asian Paints. Please consider this complaint and take a necessary action on this.
While we asked to provide a bill, they provided attached bill and find serial number of the .

Regards,
Sedhu

Damp in inner wall increases post application of damp proof in outer wall.