Asian Paints Complaints & Reviews

Our house was painted in 2020 with the Asian paints ultima protek. After few months we found a problem in our interior walls. Some group of ants had been eating the paints away in a fibrous root pattern & we are very disappointed with this kind of pest attack in asian paints. So, please help us to resolve this problem.

We have painted our home in the beginning of the year. Now, Wall painting getting peel off. It not yet completed 1 year.

- Date of incident - 11/27/2021
- Full Description - Wall painting getting peel off.
- Desirable resolution - Please help to re-paint it.

Inspite of multiple compliant, no action taken from Asian paints.

Hi,

I have raised complaint (220921C16319,[protected] in the month of Sep-21 and technical team visited my home. Based on review team has identified application and quality issues including crack material and quality of paint.

I have been informed that work will be repaired in 1 week however even after 3 month it is not started. I have been following up regularly and was just getting response that it will be started soon.

Not sure the SLA for this resolution. Request your help on the same.

Thanks & Regards
Sunil Oza
[protected]

Poornima Paints The Asian Paints Dealer in Attapur is selling products beyond MRP price and upon questioning the dealer started abusing and misbehaving with the customer.

Hi I had purchased Nilaya wallpaper from Asian paints authorised vendor with premium cost because Asian paints known about his quality but my case its worst experience because after two days colours peel off & showing line line on wallpaper.

Many times complaints to aisan paints through ffline or mail but no poaitive response comes yet. what we will do.

Walls got covered with mosses within one month of painting asiant paints ultima and apex

Sir,

Your Technician Mr. Muthu Sankar his contact No. [protected], is coming and check the Apex paint Buckets ( 4 * 20 - 80 Litre) also check Asian Wall Primer Exterior Buckets (50 Litre) and take pictures.

Now discusses with suppliers and ask to painters paint the sample (Raw Paint) with out pouring the water but sample also same issue and they (Mr.Muthu Sankar) arranged 2lts sample shade no. 2950 but Apex17C Base instead of 20G Base as per instruction with out pouring water and Painted now issue was solved.

But your are compensate only 40 Litre and also myself 20 Litre new bucket exchange with Apex shade no. 2950 but Apex17C Base instead of 20G Base. As per your instructions instruction with out pouring water and Painted but your 17C base paint will be very diluted conditions now painting work pending due to the shortage paint.

Already myself asked 80 Litre but yourside only compensated 40 Litre and myself exchange 20 Litre now 20 Litre requires balance work, the shortage due to without pouring water as per your Technician instructions & Apex 17C base paint very dilute condition.

Myself informed your sale people only completed the painting work and close the Complient but they insisted me don't worry in any issue they're take care me, because with in 24hrs issue will be closed and gentle man agreement myself close the issue, Now issue was arises because of the Your paint quality.

Today morning(18/10/2021) contact him (sale person) still now no response and last Five days with out work Painter waiting due to shortage.

Apart from this issue, Already Two days no work processed, waste of manpower & money due to this 20G Base issue.

Due to the Man Power problem, Time Factor and your side no one response till last week, Myself procured another 40 Litre Apex 7950 17C Base (2*20) From M/S Valli Paints Devakottai and completed the painting work.

So kindly request to reimburse us 40 Litre paint Cost because I used 100 Litre of paints used for second coat only already one coat painted Apex 20G Base, if have any clarification send your people to site or paint dealer (m/s Valli Paints).

Once again requested to you reimburse the cost of 40 Litre paint (Apex 7950 17C) immediately because of your paint Apex 7950 17C problems and apart from this issue more than seven days manpower (7*4 =28) paint labour's cost should be refund because of your people delay & Paint Quality.

Till now issue not solved., Kindly solve the problem at the earliest, already more than one month over.

Regards

M.Sivapragasam
[protected]

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From: Sivapragasam M
Sent: Monday, October 11, 2021, 07:23
To: HL_BCC3
Subject: Re: Complaint No. [protected] Application Details

Please take care of this, Still now no one come, As you informed with in Twenty Four Hours assistance provided.
This is for your Information.
Regards
M.Sivapragasam
[protected]

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From: HL_BCC3
Sent: Saturday, October 9, 2021, 12:30
To: [protected]@live.com
Subject: Complaint No. [protected] Application Details

Dear Customer,
Complaint No.: [protected]
Complaint Created Date: 09.10.2021
Customer Name: SHIVA PRAKASH
Customer Address: SHIVA PRAKASH 2/130 Aravayal, South 1st Street, Shanmuganadhapuram, Devakottai Taluk 630314 TN SIVAGANGA Tel [protected]
Application Details:, ,
SSO Name: BASHA P N

Hi

Customer code: 17650480
Warranty no: mms1904882

1. There is paint peeling of one side of the wall.
2. There are air bubble on one of the walls.
3. There are spot which have developed on the wall.

I have raised the same through email and sent to [protected]@asianpaints.com. The engineer did visit after the COVID first wave and he has said things would be addressed.
Now that COVID second wave has ended and cases reduced, can the Asian Paint team pick up the issue.

I had opted for painting of my home through asian paints.
i had extremely bad experience and got very bad service and bad finishing

first, i got the quote and i accepted it
at the time of work start they increased the quote
i accepted it though

when work started, they used wrong material for DB2K work and they broke wall again and filled material again which wasted by 1week
i had deadline to finish work by diwali

after filling the wall they didnt not even do proper levelling of walls and then argued with me that finishing cannot be of proper level

moreover in a hurry to finish work by diwali they did not wait for material to dry and painted the home.
they promised that they would do touch up work if any problem arrives or any bubbles come.

now one part of home bubbles have come and when i contact them they are not picking my phone

Sir,

Your Technician Mr. Muthu Sankar his contact No. [protected], is coming and check the Apex paint Buckets ( 4 * 20 - 80 Litre) also check Asian Wall Primer Exterior Buckets (50 Litre) and take pictures.

Now discusses with suppliers and ask to painters paint the sample (Raw Paint) with out pouring the water but sample also same issue and they (Mr.Muthu Sankar) arranged 2lts sample shade no. 2950 but Apex17C Base instead of 20G Base as per instruction with out pouring water and Painted now issue was solved.

But your are compensate only 40 Litre and also myself 20 Litre new bucket exchange with Apex shade no. 2950 but Apex17C Base instead of 20G Base. As per your instructions instruction with out pouring water and Painted but your 17C base paint will be very diluted conditions now painting work pending due to the shortage paint.

Already myself asked 80 Litre but yourside only compensated 40 Litre and myself exchange 20 Litre now 20 Litre requires balance work, the shortage due to without pouring water as per your Technician instructions & Apex 17C base paint very dilute condition.

Myself informed your sale people only completed the painting work and close the Complient but they insisted me don't worry in any issue they're take care me, because with in 24hrs issue will be closed and gentle man agreement myself close the issue, Now issue was arises because of the Your paint quality.

Today morning(18/10/2021) contact him (sale person) still now no response and last Five days with out work Painter waiting due to shortage.

Apart from this issue, Already Two days no work processed, waste of manpower & money due to this 20G Base issue.

Due to the Man Power problem, Time Factor and your side no one response till last week, Myself procured another 40 Litre Apex 7950 17C Base (2*20) From M/S Valli Paints Devakottai and completed the painting work.

So kindly request to reimburse us 40 Litre paint Cost because I used 100 Litre of paints used for second coat only already one coat painted Apex 20G Base, if have any clarification send your people to site or paint dealer (m/s Valli Paints).

Once again requested to you reimburse the cost of 40 Litre paint (Apex 7950 17C) immediately because of your paint Apex 7950 17C problems and apart from this issue more than seven days manpower (7*4 =28) paint labour's cost should be refund because of your people delay & Paint Quality.

Till now issue not solved., Kindly solve the problem at the earliest, already more than one month over.

Regards

M.Sivapragasam
[protected]

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From: Sivapragasam M
Sent: Monday, October 11, 2021, 07:23
To: HL_BCC3
Subject: Re: Complaint No. [protected] Application Details

Please take care of this, Still now no one come, As you informed with in Twenty Four Hours assistance provided.
This is for your Information.
Regards
M.Sivapragasam
[protected]

Get Outlook for Android

From: HL_BCC3
Sent: Saturday, October 9, 2021, 12:30
To: [protected]@live.com
Subject: Complaint No. [protected] Application Details

Dear Customer,
Complaint No.: [protected]
Complaint Created Date: 09.10.2021
Customer Name: SHIVA PRAKASH
Customer Address: SHIVA PRAKASH 2/130 Aravayal, South 1st Street, Shanmuganadhapuram, Devakottai Taluk 630314 TN SIVAGANGA Tel [protected]
Application Details:, ,
SSO Name: BASHA P N

Hi
I'm Arafath Hussain
As you know I hav contacted your company since November 20, 2020, to 01 October 2021
Against for dealership
But no one has reached us or call us
But on 02/11/2021
I got to know that Asian paints have given dealership to our neighbour store a dealership
I need clear explanation about that..
Kindly contact me..
Phone no:[protected]
Hope to hear from you soon
Thanking you

1800 sq. ft. painting started at 28th Oct 2021 estimated date to be finish was 6-7 days. Today is the 7th day and still 3 days of work is remaining. We are losing money because we are renting a place on weekly basis. Now if we extend then we'll need to pay more rent. When the consultant showed up lots of false promises were made. Now the contractor and consultant does not pick up the phone when we call them. Contractor makes false promises like we get more people and finish up the work but still the same. One guy shows up at 10 am in the morning leaves by 5:30 pm in the evening. If ask him anything he says this is what they have told me to do. We are stuck and need help desperately.

Within the 1 month I am getting bubbles in paint. I recommend the users not to use Appcolite Advanced Emulsion shine.
I think the problem is in this category. I don't know about the other category of the paint but using the Appcolite Advanced Emulsion shine is risky....

Very bad quality of painting done at my home. The paint has developed cracks all-round the bedroom and outside.
Also I can see lots of color patches in bedroom.
Enamel paint is also not done perfectly, Rust is still showing on grills.
Paint has become a crust on the wall

Issue in deampproofing

I have faced lot of harressment from the Asian paints employee and the contractor and that is why I am writing this ...in the very beginning the employee misbehaved with me and delayed the initiation of the work.still I continued because I was running short of time and also I like the product aspira... then comes contractor who called me to come for site inspection after completion of the work but did not turned up wasting my 3 full hours and lot of fuel/ effort... than also he didn't have the courtesy to call me up and say sorry... I felt hurt but still as a responsible costumer I almost paid the complete amount inspite of pending work . That time the employee assured me that he will complete the pending work and also that he will provide me the warranty of the product In next 2 to 3 days ...its been almost 10 days neither my pending work is complete nor I have received any warrenty or phone call from the company person to whom I can report all the felacies. Lot o[censored]nacceptable things are happening in the Asian paints which will affect their relations from the costumers soon

When I wipe the walls to clean, it leaves uneven wet spots .

Hi I am the proprietor of Ihali Constructions based in Thrippunuthura, Kerala. I usually paint my house with Asian and at times with other brands like Jotun, Berger and Dulux based on customer preferences. I recently bought (in fact tried to buy) paint for my site in Kappil from a shop named KINGS HARDWARES located in vettoor Varkala.
My requirements were given one day in advance but to my surprise he gave rates that I have never...

Painting service availed, highly dissatisfied, complaint pending since months, no resolution inspite of multiple follow ups, extremely dissapointed, need immediate resolution, regd no [protected], Swati

Sir,

Your Technician Mr. Muthu Sankar his contact No. [protected]
Your Technician Mr. Muthu Sankar his contact No. [protected], is coming and check the Apex paint Buckets ( 4 * 20 - 80 Litre) also check Asian Wall Primer Exterior Buckets (50 Litre) and take pictures.

Now discusses with suppliers and ask to painters paint the sample (Raw Paint) with out pouring the water but sample also same issue and they (Mr.Muthu Sankar) arranged 2lts sample shade no. 2950 but Apex17C Base instead of 20G Base as per instruction with out pouring water and Painted now issue was solved.

But your are compensate only 40 Litre and also myself 20 Litre new bucket exchange with Apex shade no. 2950 but Apex17C Base instead of 20G Base. As per your instructions instruction with out pouring water and Painted but your 17C base paint will be very diluted conditions now painting work pending due to the shortage paint.

Already myself asked 80 Litre but yourside only compensated 40 Litre and myself exchange 20 Litre now 20 Litre requires balance work, the shortage due to without pouring water as per your Technician instructions & Apex 17C base paint very dilute condition.

Myself informed your sale people only completed the painting work and close the Complient but they insisted me don't worry in any issue they're take care me, because with in 24hrs issue will be closed and gentle man agreement myself close the issue, Now issue was arises because of the Your paint quality.

Today morning contact him (sale person) still now no response and last Two days with out work Painter waiting due to shortage.

Already last two days and today no work processed and waste of manpower & money due to this issue.

Kindly request you to solve the issue and provide another 20 Litre Apex 7950 17C at the earliest.

Regards

M.Sivapragasam
[protected]

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From: Sivapragasam M
Sent: Monday, October 11, 2021, 07:23
To: HL_BCC3
Subject: Re: Complaint No. [protected] Application Details

Please take care of this, Still now no one come, As you informed with in Twenty Four Hours assistance provided.
This is for your Information.
Regards
M.Sivapragasam
[protected]

Get Outlook for Android

From: HL_BCC3
Sent: Saturday, October 9, 2021, 12:30
To: [protected]@live.com
Subject: Complaint No. [protected] Application Details

Dear Customer,
Complaint No.: [protected]
Complaint Created Date: 09.10.2021
Customer Name: SHIVA PRAKASH
Customer Address: SHIVA PRAKASH 2/130 Aravayal, South 1st Street, Shanmuganadhapuram, Devakottai Taluk 630314 TN SIVAGANGA Tel [protected]
Application Details:, ,
SSO Name: BASHA P N