Asian Paints Complaints & Reviews

Have took the damp proofing along with paint service at one of our premises at Delhi. Within month, we faced the issue as paint get eroded as damp proofing didn't worked.

I am coordinating with the person who provided the service from last 5 months. Every time he gave a date but couldn't keep his promise. I am writing this mail, as I now get fed up with such response of Asian Paints. Can I get a clear picture, whether my problem will be resolved or the guarantee/promise of paint & service was only for business motive only.

Name - Shivam Kumar
No. - [protected]

Sir,
I have used Royal shine emulsion paint of Asian paints brand for my interior bedroom wall, Group of ants destroying the paints day by day, they are eating the paints and making a branch .I am very much dissatisfied with the Asian paints paint quality .they are taking a huge amount of money for this paint but if they can't provide the best quality then why should we trust Asian paints .

On the Website of Asian Paints Ultima Protek, , Asian Paints have declared that they are offering a Sliding warranty of 5 years for colour andSliding warranty of 10 years for waterproofing with excclusions

But some of your Dealers are making written Quotes for a
"Guarantee " of 10 years
We as customers are in confusion.

Kindly clarify what is your Official Offer from Asian Paints
Regds
Dr. B R Manjunath
Mumbai

Is this a way, you treat your customer? I am complaining regularly from December about poor paint service in my home and in February, I got message from you that you will take action but till now, no action is taken?

Your Company is the worst company with the worst paint and customer service.
AsianPaints do not care about the customer's problem.

Sir
I am rajesh kumar, I am leaving in bokaro jharkhand . I need your attention regarding your duplicate products.
I am using your paint products for my new flat in bokaro and I purchased asian royal paint from one shop name maa vaisno paints and hardware address : ramdih more, bokaro, jharkhand . He is selling your duplicate products, he is using ur box having no barcode and in that he is selling duplicate paint material in...

I would like to raise a complaint regarding the delay that is happening in painting our home. we already paid 50 percent of the amount but the work progress is not even 30 percent. And when I tried reaching out the office persons, there wasn’t any response. I kept trying to contact them for the past 1 month. Work had been delayed because of no proper response from the company person.
Kindly revert as soon as possible.

We did roof paint from Asian Paints, WARRANTY NO :7066664 - but there is no effect and the customer care associate does not respond to our issue at all

I have used Asian Paints services in the past and had repeated this based on the good experience I had in the past. However, this has not been the case this time.
Lead time issue: After assessment of the place for painting services, i was told the lead time will be one day. This is the third day and I still dont know how many more days it is going to take. The painters state, they have no idea on what is committed and they will take longer
Wallpaper: while the interaction with the person on WP was good (Chitra), the dealer (Manthan) has not communicated to me when this will be delivered. I am still waiting for a call back
Preparation: The last time around, all furniture was pooled together and covered in plastic sheets. This time, no such thing was done until asked. There is fine dust on all the sofas and speakers which i have to arrange to clean later. Some of the furniture was kept on the terrace and no attempt was made to move it back in post the job for the day. If it had rained or someone had stolen it, it would have been a loss for us
Paint types/ quality: the oil paint used in the kitchen has a very pungent smell. The painter is now saying i could have taken an alternate variant that has no/ lesser smell. Why wasn't this option provided upfront?
Communication: the dealer Manthan (mobile # [protected]) still remains incommunicado and does not answer any of my calls. After calling and messaging multiple times he agreed to call back over whatsapp but that still has not happened. I am unable to find an alternate number
Payment: 100% of the payment was made upfront though the dealer had stated 60% advance and 40% later. I feel if I had followed the split payment option, the dealer would have been forced to be available.
If the scope of work is too small for Asian Paints, they should refuse upfront. Based on the dealer experience, i am beginning to have a negative feeling about the brand.
If someone can look into this, and if this website does work, please have someone call me and give me a date when the work will be completed.

I have enquired on 7/03/2021, your representative visited on 10/0321 assess the area and assured to quotation on 11/03 21 but I have not received yet. So far three people talked on the subject, but they are asking me to follow with the representative visited.
I am surprised to know that getting a quotation from a privatycompany takes so much time and I have follow up like with government officials. It a strange and ridiculous. Even for getting quotation I have to face so much trouble how much struggle I have to undergo for completing the job . This typography attitude I would like to bring to top management

Small sugar ants eating interior paints in house

I upload image of my house for colour combination on 27 th February. But i contact with helplie but still now no answer from ezy colour consultancy.

My Cousin is in other country and he selected colors from Asia Paints android application. He selected the color(gray shade (7229)) from asian paints app but when we took the color from dealer, we got blue color shade with the same color code. I have raised an issue with asian paints and they sent agent to building location. He also confirmed that there is a color shade difference. I bought 2 boxes from dealer for this color shade and I got amount for one box but I didn't get the amount for another box. Below is the Complaint number I have raised...
Complaint number : [protected].
Basically dealer doesn't have the license to mix the Ultra Protek brand but agent didn't cared about it.
I really disappointed with asian paints color shades and it's service.
Please don't choose Asian Paints.
I want the refund for the remaining box.
Please check the complaint number for more details like photos and ect...
Please contact for more details
[protected]
ramu.[protected]@gmail.com

Hello

Previous complaint n customer ID is 19825185

The person who visited from asian paint did not surveyed properly and not ready to listen

We asked him that our painter will perform complete paint process and then he can judge if paint is faulty.

The paint is getting dry instantly and coverage are is very very less.

We don't expect bad support from such reputed company.

We are simply asking to show that paint is faulty and we will do it in front bof him on fresh wall.

The Asian Paints shows TV advertisements of safe painting which is completely misleading. I have got my home painting done from Asian Paints, where they had employed local painters of no professional approach. No supervisor visited the site for work in progress. The payments was asked in advance and then they delayed the work for more than five months. Work was awarded in October, 2020 and got completed in January, 2021 (only one BHK flat).
I have got one wardrobe done from Asian Paints (sleek) but my requirement was pull out trouser rack, sensor lighting and glass door. At the end we got only glass door and rest of the specification was not done.

I have received two Invoice amounting to Rs. 1, 53, 074/- and Rs. 67, 337/-, the total comes to Rs. 2, 20, 411/- against the payments made by me of Rs. 225, 271/- to Asian Paints in three installments, i.e. Rs. 35, 700/- on 30.09.2020, Rs. 146, 300/- on 12.010.2020 and Rs. 43, 271/- on 09.01.2021.
This Act of giving Invoice of lesser amount leads to GST less payment of GST than what is collected from the customer and overcharging from customer than what is billed for.

Dear Sir
I am writing this on behalf of Diamond City West complex situated at Kolkata.
In 2019 we gave the painting contract of Diamond City West to Asian Paints, whose representaties, then assured us that Diamond City West has been as approved as one of their landmark residential projects on Kolkata, obviously because of its size, and they will take care of the workmanship and quality of painting.
Now 2 years have passed, not only is the wprk still incomplete but the quality is also much on the wanted side.Leave that apart, you representatives who have been assigned to this project do not even respond properly and when called for a meeting, show reluctance and avoid as we call them 7 p.m on working days or in Sundays.They want to meet only between 10-5 p.m and that becomes difficult for us as we board managers are all office going people.
While the negotiations were on while awarding the contract they were ready to come anyday/anytime but now to adhere to the complaints, they avoid.
This is highly unlikely Asian Paints.
I would request you to immediately ask your team to come and have a meeting with us and get this project done with no complaints.
Also please do provide us a contact numberof your regional/zonal manager so that the communication becomes easy.

Regards
Deepak Agarwal
President
Diamond City West Apartment Owners Association
Behala
Kolkata
West Bengal

Complaint number 2817223
AS We have to complete painting, take up with both dealers at madurai regarding quality and colour difference in case ofLight biscuit colour(318).

I got my house painted a month before but all painted walls from inside are getting bubbles all around and outer paint is getting concrete in it. I had called to customer care executive but no satisfactory response from your side. SAMIR KHAN from Dehradun (such a big lier) came to my house and he said that this is a paint fault but same day in the evening he closed the complaint without intimidation and I asked him to explain why is this so he don’t have any relevant answer to it... literally it’s a worst experience I had and I will never recommend any person to buy your any product... really worst and waste of money and lier employees who don’t have any commitments and liabilities towards customers

Dear sir,
I purchased 20 litres of Ace external light biscuit
Colour from Prakadam paints North maso street
Madurai.it was light colour
Again I purchased 20 litre (No 318)from MRM traders Theni road madurai.It was dark colour.
Out of four external walls 60 percent dark colour and 40 percent light colour.i am unable to find out whose quality is bad.now I have different colour in walls showing very awkward appearance.kindly intervene and find out whose quality is bad and arrange to refund of my exterior painting and labour cost from that dealer.kindly see that such type of mistake occur in future.i enclose batch number for your reference.kindly reply
Yours sincerely,

Royal Paint got peeled of within a year, when i ask for replacement, i was told that there is dampness in the house hence it got peeled..

But i asked them to check the dampness with another device, but no response for that.