Aug 06, 2019
Updated by Kencho I am not satisfied with the responses received from the customer care of Asian paints and i don't know how long do i have to wait here on consumer platform. However, i feel that it will be the same team who has responded to me in email who will also respond here. Therefore, i have decided to post their email whereby in one email, no instruction of skirting was mentioned but the other email they talk about as being advised under serial no. 1.
I am also posting the pic of my bathroom circled in blue was the issue I am facing and the arrow pointing down was the silicone work done i have done, which I have explained below. This will be the proof from a client’s side that the issues raised was genuine and also a proof on how poorly Asian paint customer care responds. This will also be a caution to the entire future client, who will give a second thought before buying their product and believing in their so called tech team.
They keep repeating their response and instruct me to do what they THINK has caused the problem but they are not confident or sure. They keep telling me that the blister was due to the moisture content and i find them stupid to say this because the area is in the shower and definitely there will be higher moisture content, which is why i have contacted Asian tech people in the beginning, if they have any such product which can withstand such moisture. Further they tells me that the moisture content on the wall was 20-25% at the time of inspection but did the person who have inspected the area even crossed his mind that at the time of his visit the shower was freshly used and the floor was found wet?
I am also clueless that the customer care department keeps repeating that without the skirting there may have been a leak between the joints of the wall and the floor tile. They are also reasoning that because the silicone was used as a sealer between the gaps, they THINK water seeped through the silicone. I had a big laugh!!!
To this I have informed that the tiles are firstly inserted 20 mm deep inside the wall and then all the gaps were filled with the bonding. Because of the stain from the bonding the edge was looking dirty so we had to use a stretch of silicone which can also act as water proofing and give a smooth edge look yet they have ignored to my explanation.
They themselves being the manufacturer of silicone, i am surprised to hear from them that silicone can't give protection. In fact I would say they are better than the Asian paints. Nowadays glasses pans are joined and sealed by the silicone where even an air can't pass through forget the water. My shower glass partition were also sealed by silicone on the gaps formed between the glass and the wall and there's no single drop of water which seeps from inside to the other dry areas.
If they are basing that the blister was formed due to poor work protection done on the supposed gap, then why didn’t their tech person objected when visited the site?? In fact he didn’t even ask me on silicone? All the while, he told me that he misunderstood that I will be doing half wall tile and half paint.
Also when the second rectification work was done, Pranabesh didn’t mention to remove the silicone and do the skirting. So why all of a sudden they are giving me all the baseless excuses?
Despite sending them an email proof that no skirting was advised, yet they are ignoring to read and told me that their team has advised. They keep instructing me that I should do a net cementing skirting on the base of the wall. I don’t see how a cement skirting can actually stop the water seeping inside the wall when cement wall has the highest porosity than any other materials available in the market. The current wall was plastered after that we did cement punning and then applied cement sealer and then applied rest of the products from Asian paints. Yet there’s a blisters formed randomly still they are telling me to do a cement skirting now and not wanting to believe that their product has failed or their employee has failed to do the due diligence. From my side, I tried to cooperate but with a condition that if it fails for the third time then will the concern will take the responsibility??? To this also they didn’t respond and simply tells me to do what they have instructed?? So definitely they are taking a free ride at my expenses. A BIG DISAPPOINTMENT AND DEFINITELY THIS SITUATION WILL BE MADE AWARE TO ALL MY COUNTRYMEN THAT ASIAN PAINTS IS FULL OF EMPTY PROMISES AND ONLY KNOWS HOW TO CHEAT PEOPLE.
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