Asian Paints Complaints & Reviews

Recently i planned to apply fizz texture for my room.
I went to the store they showed me some samples and i also verified it from the
Sample book.
But today when they applied it to my room it was very different and it is looking ugly.

I just wasted all of my money on that # design. They don't even provide a tool for this design. The workers were using the cap of the royale play box.

I have recently observed that ants are eating walls colours of my home. Those colours l purchased from sri krishna markentiles, bolpur, birbhum, west bengal. He advised to inform you.
Please take immediate action to stop this nuisance and arrange for restoration as per your goodwill. All those costly colours are deep and now looking very augly on walls now.
Thanks....

Not sure where to start right from false promises made by the sales team with a hefty cost to paint the house to unprofessional rude painting team we have had a nightmare with asian paints chennai team.

The only time they responded promptly was to receive the payment. It's been more than 2 weeks and our house a 3bhk is in total chaos with none of the rooms completed and we trying to reach a responsible person at asian paints...

Hi,

We recently got our new house painted with royale paints and infact 4 coats on each wall. However, within 4 months it started showing black patches on the wall. We called the labors and they confirmed that the paint was defective. It cost us so much money and the shopkeeper is refusing to give us new paint. Can someone from you office help or look into this issue?

This is pure fraud and cheating. We have put a lot of your savings and you are tricking us and stealing our money. You sell your products with 5 years of warranty and this has happened within 4 months.

Asian paints after through inspection and promise provided water proofing solution with 5 years warranty. But the problem of seepage has started again and despite the work being covered under warranty for which i have the warranty card, asian paints is now denying any rectification citing that the issue cannot be serviced and warranty cannot be honored.
This is plain cheating and fraud to fool the customers to get the money out with...

Very disappointed with asian paints,
I choose tractor emulsion paint, total cost they give me around 23500 where on official website of asianpaints showing price 6000 labor charges not included am adding 5000k for labor and everything for 2 days work so from my opinion it has to cost me around 11000 so why they charge 12500 extra,
Just for brand.
And after paying this much cost work is totally useless i waste my money seriously,
I will not suggest asian paints to anyone.
Nd please give my extra money back.

I had painted my house in the month of april'19 using brand product of asian paints royale atoms suggested by company authorised stockist m/s sunil enterprises, siliguri but the paints started peeling off just after 4 months of painting.
My house is painted for 4th consecutive times after construction of the building but had never such experience in the past and of course this is the first time using asian paints.
Videos/photos attached for your perusal and suggest/request for strict compliance on quality of product and field level checks to be maintained at the highest order to avoid bad image of company in the market.
Look forward for your response at the earliest.

We have painted asain premium emulsion paint on wall paint code (Pegion blue) we have painted 4 coats. But we see some lines in wall. Paint is not covered on wall.

We found too many batches in walls. We really unsatisfied with asian paints. It's loss for us. What the hell is wrong with this paint. Totally 4coating of paint is wasted. If this complaint is not resolved, i will file a case in consumer court.
Please come...

Dear asian paints,

My name is kencho and i am from bhutan. I am looking for an arbitrator within the asian paints, who will not take side of their employee because i feel that the customer care people and the technical team is colluded and i am not getting enough support. Due to which i request for some honest concerned personnel of asian paints to solve my problem. My story was that i was looking for a paint material, which can replace the tile on the walls in the shower area of the bathroom for some design concept. I have contacted pranabesh sarkar, cso-newb, tel: [protected] of asian paints and he confidently advised me to go for satin enamel paint along with other waterproofing materials and with instruction on application. With due diligence, i have followed his advice. Everything seemed fine until on the first day, we have operated the shower and within no time some parts of the wall has started to form blisters, which then i have immediately informed the dealer in jaigoan and pranabesh himself. He then told me that he misunderstood and thought i will be doing half wall tile and remaining wall will be paint where there's no contact with water. He kept saying that if he had understood that i am going to go for full paint on the wall then he wouldn't recommend in the first place. I have responded to his argument that if i am to do half wall tile and half paint, which the system already exist then why do i need to contact a company tech personnel in the first place? After visiting the site, he then advised me to go for apex ultima, which i had to bear the labour charges besides the inconveniences caused from the rectification work but i did warn him that if it fails again then the company will have to take the responsibility and as predicted it failed. When i filed another complaint asking to compensate then yesterday i got a response from a customer care services, which made me belief that pranabesh was actually aware of my request. So meaning all this time his reasoning on misunderstanding was just an excuse to escape. The customer care then tells me that i haven’t followed pranabesh’s full advise in doing a skirting on the wall either with net cementing or tile (Another story he lied) due to which the moisture was trapped and has caused the blister.in this regard can anyone tell me that the maximum height of 150 mm skirting can actually give the protection in the bathroom wall when the water is vertically falling from the shower head and is splashed all over the wall while taking a shower? Don’t you think that the moisture can seep from any part of the wall as long as there’s some porosity? This didn’t sound any logic to me. What i have realized was none of the asian paint products are manufactured to withstand such high pressure from the falling water, overcome huge generation of moisture from the steam of hot water. The first reason i got from pranabesh was that satin enamel was non-porous due to which the moisture was trapped within and the blister was formed. If moisture is the main culprit then why in the first place he recommended it? Everyone knows that there’s high moisture content in the shower area and that was the main reason why i have contacted asian paints if they have any such product, which can withstand any amount of moisture and can replace the tile. Secondly he thought that apex has porosity, it will breath out the moisture but this concept proved to be wrong as well.

Fyi, i have informed that i was not advised in doing the skirting in the first place and the details of his email instruction was sent to customer care as a proof.

I now feel that the particular team is taking a free ride on the expenses of the client and at the same time i felt that i am being used like a guinea pig. All i wanted was to compensate over the paint product, i have bought for the bathrooms and to refund the labour charges. But it seems that asian paints or the particular group of people are not going to reach my grievances to the genuine people of asian paints who actually cares about their customers and i had to take the resort of complaining it here.

It’s now running into the third month since i have complained and so far i didn’t get any concrete support from the team i have contacted. So if there’s any honest employee of asian paints here then please respond to my grievances to which i have more to share with an evidences.

I was assigned by a ticket # [protected] and to quote in any future correspondences.

Kencho
Thimphu bhutan
Email:[protected]@gmail.com
Contact: +[protected]

Paint was of poor quality, wasted 7 lit of paint and has to do again with royal shine. Shown the paint to dealer in noida who was helpless. After applying this paint to the wall i got trekker down with clear oil mark. There was some oil like material floating, initially we thought it was painter mistake but later realized it was the quality of paint

We purchased the one piece ewc as per attached bill amount rs. 8000/-. We fitted tiles in bathroom keeping the distance from wall 228 mm up to the centre of outlet of ewc as per diagram provided by the asian paints company along with one piece ewc but now water tank has touched the wall as it is not aligned with the bottom of ewc. Hence it is not fitted.
Now it ewc can be fitted only with after breaking tiles and centre of ewc outlet should be at the distance of 9.70 inches from the wall, then only it can be fitted.
So we required the approximately rs. 2500/- expenses to be incurred for re fitting the tiles and the connecting pipe to outlet of ewc but the asian paints company which manufacturing the products in the name of bathsense is dening but we made the expenses as per the diagram provided by them to fix the ewc one piece which i bought as per our choice.
So we request you to please provide the rs. 2500/- towards the expenses for refixing it, if not then provide me the rs. 15000/- as i am facing this problem for one month this has me given mental, sicial and economically harrassment by them.

We, “holy paints” located at kakkur, kozhikode are an authorised wholesale dealer of asian paints since 01st april 2010 (Dealer code 280305). With regard to the service rendered to us by your company, we wish to inform you that :
• a salesman has not visited our office in the last 6 months.
• a new wholesale dealership was given in kakkur without any prior intimation to us.
• the distance from our office to the new agency is just 50 metres.
• no communication or explanation is given as to why a new dealership is given right next to our office.

Considering the above mentioned matters, we have decided to formally raise a complaint against the behaviour of the company against us.
Currently, we have a stock worth rupees fifteen lakhs. Considering that a new agency ws given right next door, we are unsure as to what we are to do with this stock.
Hence, kindly provide a detailed reply regarding the matters mentioned in this official complaint.in case of further clarification, contact us at [protected].

I have taken Asian Paints services last year (May 2018) for interior paintings. After couple of months I observed that color is peeling off from one of the walls, which I reported to the assigned project manager. He assured to visit and fix the issue, however after several follow-ups he didn't turned up.

Finally, I logged a complain through Asian Paints customer care on 22-Mar-19 and following up since than to get my issue fixed. Customer care told me I will get a call in 24 hrs. I did not get a call even after a week.

After following-up for 4-5 weeks finally one person visited my house and assured that the issue will be fixed in 7-8 working days. It's more that 2 months now since he has visited my place.

I have called customer care at least 20 times in last 3 months (can check the logs if customer care system records every call), every time they transfer to complaint department and the person from complaint department assures me that someone will call me back by today evening and no one calls back.

This is very frustrating, last year when I called Asian Paints for services, sales person was very prompt and used to follow-up with me every other day. Now since I have paid the money, Asian Paint is not at all bothered. What kind of warranty and services they are providing?

In last week of May 2019, Asian paint workers completed with painting job. Within 2 days of painting completion, peeling of colour started, the peeling of colour has increased so much that we are scared to even touch the walls. Very much disappointing work happened. Finishing is not at all proper. Not only we are disappointed about painting but also about other things they damaged. Firstly we found Various colour patches on comode pot, our comode's flap broken. Secondly our bathroom tiles also has some colour patches. Also curtain rode attachment got broken. The workers used our buckets to paint, hence our buckets turned dirty as well. Bathroom and toilet doors were newly bought and they made it look years old. They didn't bring their ladder and instead used our stool which was also newly purchased and damaged our stool a lot.
And ofcourse the last and major problem mentioned earlier about colouring, really worst experience. One should rather go for some local workers . I can't even think to give 1 star to Asian paints.

Highly disappointed with the outcome of texture wall very dull and lackluster.. Suggestion and consultation with the Asian paints person wasn't up to the mark. no value offered for the price..

i went personally to the Asian paints in bandra for the experience of the texture walls and the amount of options and huge displays are impressive but there's a lack of output when it comes to craftsmanship? I, m not sure if its the skills of the laborers or some thing else but just very upset with the outcome as you can see from the picture how sad its looking... even the regular walls that have some basic color on them are looking much better. expected a lot out Asian paints being so well known and offering so much variety but this was a bitter experience especially for the hefty amount that was charged for this very

There is a pending work which the supervisor of asian paints have sent an email as proof and promised to complete in couple of weeks. Later on the contractor delayed saying he did not have time and now they all are conveniently ignore the work and not picking up our calls.
Even raising a complaint to Asian paints company has not solved the problem.
They are neither completing the work nor following up on the issue we are helpless.

I have paid an advance of rs 20000 to paint my house and it told that the work will begin on 3rd june. But till now the work didn't start and i'm not getting any update on when the work will begin. The consultant person is not responsive and i have to call him multiple times and i rarely get a reply back that the work will begin from tomorrow. I 'm hearing the same answer from last three days. If you are not having enough labor please don't fool customers by forcing them to give the advance so that they will opt for other professional solution.

My in-law applied for leave for one week just to monitor this work and all his leaves went in vain as the work not yet started.

Please do the needful immediately else return my money so that i can start my housework.

In march 2016, vishwakarma civil construction (Vcc), who is the authorized and enlisted contractor and applicator of asian paints, completed the major repair and applied asian paint ultima protec paint to our g+14 floors building i. E. Raja tower, asha nagar-i chs ltd., asha nagar, p k cross road, mulund (W), mumbai-400080. Asian paint and vcc have jointly given 10 years painting and 05 years waterproofing warranties. Within a year of completion of the said work there has been complaints of leakages in the building, apart from the leakage, the coating and the paint from the outside wall area has started peeling off. Multiple complaints along with photographs of affected areas were sent to vcc and asian paint representative over the call and whatsapp repeatedly. Representatives of asian paint and vcc have visited the site multiple times over the last 18 months but failed to carry out any repair or restoration work, everytime they have been given assurances. With next monsoon approaching soon there will be further leakages and damage to the walls of the building.
If asian paint does not take corrective action through vcc or any other contractor before the onset of the rain, the society will be forced to approach consumer forum to seek redressal to long pending complaint.

For asha nagar-1, chs ltd.,
Secretary.

I raised a complaint about poor workmanship and now it is almost 2 months and till date, i am following and no one from asian paints actually took this matter seriously.
Today when i checked this complaint forum i saw that my previous complaint was marked as resolved. I have emails in support of my case, every time i wrote an email some customer care executive called from mumbai, apologise and confirm that case has been escalated. I stay in delhi ncr, i am following with local team and they also seem to be casual and every time a new date is given to me.
I had faith in asian paints and its product so to resolve my issue i even offered that they can paint my rest of the house. To my surprise, their local dealer refuses to do the work because i complain about poor workmanship.
It seems asian paints has good enough business but no one to take care of quality... Shame...

We purchased paint from bharat construction s asian paints avanti vihar raipur and after paying and making bill and provided us with one liter of fruit shanker texture paint to us they told that don't have more paint and we got stuck between painting and have to hold everything for one day including labor charges, bharat construction was very bad in behavior and professionalism, we did not got our paint still please take action against this as you cannot take money before and later you say that you don't have that colour