| Address: Kolkata, West Bengal, 700148 |
| Website: www.consumercomplaints.in/new_complaint |
I had recently handed over the painting job of my flat to asian paints home solution services. My name is soumita bhattacharya, site address – flat 33b, central park, ajoy apartment, 3rd floor, jadavpur, kolkata – 34.
The sales associate’s name is joydeep chakraborty, the site supervisor’s name is pritam, contractor’s name is omkar roy choudhury.
All payments were done on 28th june ’17 and the painting job commenced by 10th july ’17 and the contractor called me to handover my flat on 27th july ’17.
I am highly dissatisfied with the work quality and the commitment of the asian paints stake holders involved in the work done. The painting is incomplete when being handed over and i hereby raise my serious grievances as follows. I have lodged a complaint at[protected] on 28th july ’17 with no resolution yet and the complaint number is[protected].
1. My kitchen has some wall cabinets below the stove slab. The walls inside the cabinet are left out and not treated with putty / primer / paint. I found it on the so called hand over day. When i asked the contractor, he said there was no instruction to him to paint that inside cabinet wall. I was not informed by either joydeep / pritam / omkar earlier that it would not be covered in painting. The sales associate joydeep visited my flat on 31st may ’17 and hurriedly took the measurements in my absence. Since it was a month closing day, being a sales guy, he left the site in a rush after leaving the estimate and measurement sheet. Nowhere it was mentioned that the kitchen wall is estimated without the cabinet wall area. Later on 28th july ’17, when i called pritam, he too had the same version as the contractor that joydeep left no instruction of the cabinet wall area and i need to talk to joydeep. Both of them said if i wanted to get that work done, i need to buy them paint and pay extra labour charge and they would get it done. Mr anand….. Why would a brand like asian paints take up a wall & ceiling painting job if they do not cover the entire walls of the premise? Why does your brand do not adhere to transparent communication with a customer? As a customer, i have already paid the full amount much in advance as per the estimate provided, if the same was not covered in the painting job, your sales guys, site inspector & contractor could have intimated me. Now, due to the unfair trade practices, i refuse to pay any extra cost for the kitchen cabinet walls. The area is not much too. I request you to be guest centric and get the putty, primer, painting done in the cabinets prior to the handover.
2. The drawing & dining room wall has been painted “cream pie” (Shade code l152) while a smaller bedroom is painted “orange frost” (Shade code 7978). Both the room walls have very novice and non-uniform finish, specially, the cream pie room. I pointed the same to the contractor on 27 july ’17, the day he called me for handover. He said the 3rd coat of paint was done that day in both the rooms and thus it’s showing uneven in low light. I later again checked in the evening with extra lights brought in to the flat and noticed the same uneven & unfinished work in both the rooms. The cream pie shade being white tone, it was very prominent. I was told in the beginning of the assignment that your painters are trained at some asian paints training centre. Is this their expertise? And if the painters are not trained enough, what was the so called contractor and site inspector doing all these days? If, as a novice, i could identify the unfinished painting, why not the site inspector? Later on 28th july ’17, as per the site inspector, he visited the flat and he found my observation correct. Mr anand…. That questions my trust in your brand. I handed over the painting job to home solutions with an expectation that your field guys are skilled. I request you to ensure the smooth finish of the walls.
3. The site inspector, pritam, visited me on 28th june ’17 to accept the full amount. He said, he would be visiting the site every alternative day and update me with the proceedings. I received an update from him only once in the period from 10th july ’17 to 27th july ’17. He called me on 28th july ’17 again after raising my complaints to the contractor. Mr anand…if your site inspector keeps on visiting the sites at least once in some days, how come he is not aware of the unfinished job status? Is work integrity not valued at asian paints? How come the contractor calls me on 27th july ’17 for handover of the flat and later on 28th july ’17, the site inspector says indeed the wall painting is not well finished?
4. While on my visit to the flat on 26th july ’17, there was 01 painter at the site called sannyasi. He said painting is not finished yet and another coat will be applied on drawing - dining room (Cream pie), small bedroom (Orange frost) & kitchen on 28th july ’17. When asked how many quotes and litres of paints were used in the entire flat (As i had asked the contractor to keep all the paint containers for me for garden pots and there were very few available), he said 03 litres in the drawing-dining room etc. On 27th july ’17, when i asked the contractor about the litres of paint consumed, he said 05 litres for the same drawing-dining room. Also, when asked the painter sannyasi about how many coats used on the walls he said each wall had 01 coat putty, 02 coats primer & 03 coats paint. Same question asked to the contractor the next day, contractor said 02 putty, 02 primer, 03 paint and he is not aware of the exact litres of paint used as they get a requisition already raised from sales team (Joydeep). Since there is a lot of inconsistency in their versions (Both working on the same site with the contractor claiming to visit the site twice daily), i find it fishy. As a customer, i demand to know the exact litres of paints used in detail in each rooms with their purchase bills and the paints used in each room.
5. The contractor was asked to clean the dust deposit on the windows and doors before handover on 27th july ’17 and he agreed. However, on 27th july ’17, the same was not cleaned and i was called for a handover.
I hereby request you to resolve my above concerns up to my satisfaction. I am not demanding much from you and only asking you to stand by your brand value and hand over me a complete expert finished job order. I plan to move into the flat by 7th august ’17 and i need the work to be done properly without any further follow ups and any extra cost.
Aug 31, 2017
Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2017
Asian Paints Customer Care's response Dear Soumita, we understand that you have had an unpleasant experience. We have forwarded your complaint to the relevant team and you can rest assured that our team will address all the issues faced by you.
