Asian Paints Complaints & Reviews

One Miss bose deputed in my residence on fifth jan.on contacting Asian paints, kolkata service for painting estimates of home .The person visited and informed that esimates will be given by akash sing and charged 1500/ as consultancy. Akash Sing came and informed to send it later, whoTill date, neither attended nor submitted estimates. My work is pending.

Myself kumud ranjan had house in Patna shivpuri, had purchased ultima paint around 16 drums of 20 ltr and 8 drums of 4 ltr apex, all paints are applied on exterior walls with proper procedure, because previously paint was almost in right texture, that was also Asian, i had done this paint for color change only,
after applying of the paint within three months painting of the exterior wall comes out automatically, at the time of painting my painter had properly rough the service, and after that putty procedure had been done, and then applying the sand paper on it, then the painting procedure had been done, i already complain this issue to Asian paints, but after taking three months time the service advisor had rejected the issue, stating that y had not applied the primer paint,
my big Q is this is in case of repainting there is the primer procedure, didn't get written in Asian paints painting procedure, the service adviser Mr jawed had openly told on phone that i will write that y not applied the correct procedure of painting, the y can get any warranty claim, i have the mobile recording of that conversation, this is the service adviser concern around this complain,
my sincere request is this kindly take this matter on urgently basis, because i had 5 lakh expenditure for complete house painting, and paint is swipe out within three months, company claim for warranty for seven years, all paints are purchased from authorize Asian paints delar nirman hardware, opposite Laxmi complex, boring road.
either y take the action urgently, otherwise i will put this matter to the consumer court for compensation, along with mental harassment case also. myself kumud ranjan contact no [protected], whatever is your concern convey me as early as possible.
thank you

Sir.. before three days i bought Apex Exterior Emulsion and some other goods from Anjani Paints, Tenali, Guntur, Andhra Pradesh,
The shopkeeper give me Duplicate Apex Exterior Emulsion in two bucket 20 liter and 4 liter. When my painter told me about duplicate paint i call to shopkeeper but he not give any response, after then i call to Asian Paints Helpline '[protected]' and registered my complaint. i call to shopkeeper and...

I have asked for three variant of texture painting out of which two have been completed but surprisingly I see lot of differences between what asian paint have shown to me and the final results came out in my house. As per the sales person commitment it is expected to be 5 to10% difference. But now I see more than 50% variations which is not acceptable. Please help me to resolve this issue....

Hi,

I had bought apex ultima grey and apex rose for painting my house wall two years ago. We had bought this product after your assurance in the advertisement that there would be no fungal infection or any other defects in the painted wall for at least seven years as you are offering warrant for that specific time period. My wall is now in a bad state with prominent fungal infection and on some parts pieces were falling off...

We just (2 weeks) finished painting our house exterior using Apex Ultima Protek. We get shocked seeing that the color is melting in many places. I wonder if this could be an effect of dew drops in this winter season! We are worried about the durability of such painting! During purchase we were told that Apex Ultima Protek would provide more than 15 years of warranted protection. Therefore immediate inspection is required..

Respected sir / ma'am,
I found the contractor of the above name as-Sanjay Maske. from the website of
Asian Paints in a option called Locate a dealer.

I called and confirmed the Painting work for an total painting of a flat by saying Textured with design (Stencil) for an wall and i will choose the paint product.then the painting work proceeded after few days he started creating issues that i will use my own decided paint product and i will not use stencil .
I told at least by me a stencil i will take care of the rest.Then also despite of he didn't listen and had not used standard materials and told that i'm not going to do the remaining work.

And according to his work and costing, he used 5 to6 thousand rupees for work and material of 6 thousand.

And took 15 thousand from me left half done job. for 1RHK flat of 315 sqrft
In short, i am totally unsatisfied and very disapointed with asian paint services.

I hope you will never ruined your brand name with this issue and complain.if not taken severe action, it may lead to certain fatal decision by our side

Looking forward for your earliest revert.

Thanks,
Christopher Azariah
Mumbai.
Email id : [protected]@yahoo.com

Hello! I am architect - suchana kamil. There was seepage from walls and ceiling at my mother's residence in bhopal. She bought ultima protek top coat, base coat, smart care dampproof, smart crack seal as suggested by asian paints technical advisorsent by kapoor hardware, indrapuri, bhopal. This work was done in march 2016. But when the rains started the problem remained the same. After calling the advisor he said there is leakage in the plumbing. If plumbing was the issue then we would have rectified it but why then he made us waste waste so much amount of money (Rs96, 000/-) in paints when he came for survey before the painting started.

By looking at your color card for Apex Tile Guard, I bought 40 liters of MING RED color (0R07) for painting around 2000 tiles for my home. But, it was very disappointing to note that the color is totally different ( a kind of dull color) when it was applied, and that was agreed by your technicians who have visited the site. Again the result was same when the replacement (40 liters of Ming Red) was supplied by your people. It had costed us...

We did Asian paints contract direct from the company in month of March 2016. We had requested for the seepage solution for 1 room and the drawing room too. The charges were quoted for the solution. The work for 4 rooms and drawing cum dinning room was completed within 15 working days, which was surprising and delighting too. Within 3 months ie in June that layers of paint started coming out along with paint also started coming out while we touch the wall. The major concern in in drawing room and the room on ground floor. We also noticed from these gaps that the our earlier paint is also not removed and there was no lapi layer below the new paid. We requested the dealer and the Asian paints customer care about the concern. After round of follow-ups with local dealer they visited our house twice (in Sep 16 and recently in Dec 16) with assurance of coming back with the solution. But till date we have neither received any solution nor any revert from the teams. We are very much dis-appointed and upset with such a poor response from a company rated Crisil AAA. We request immediate action with solution to close this long pending issue as the walls are looking ugly.

I got painted my house from asian paints. Quality of work is useless. Nobody bothers to supervise. Complaints are ignored. Stains on roayl aspira are not washable. It gets peel of if tried hard. Oil paints on doors etc is just like painted by kids. Previous old coats of paints can be seen from new paint such thin coat. Cracks are resurfaced in one month but nobody is taking responsibility. If this happens in 30 days, am i to paint my house...

I got the home painted from asian paints ezycolour home solutions. The service is pathetic. No supervision, no quality check... Work is not finished and no one bothered to complete it. It's been more than 2 weeks that they have finished work from their side but still incomplete.

I raised a complaint on 9th nov. The complaint number was issued after a reminder on 17th nov. Till date no one has contacted to understand the issue. I don't know by when the resolution will come.

The complaint number is[protected].

Asian paints is cheating its customers by providing cheap quality paint products...the quality of products is very bad...1 month not completed and the paint is faided even the paint is not waterproof. i hv complained to customer care many times but no one is there to attend my complaint.whenever we complain they promise to resolve problem very soon but no response from there side.I hv not expected this type of response from a reputed company like asian paints...

Dear sir / ma'am,

I sadly inform you that your brand is on stake.

I got to know one of your contractor named raju, who painted the asian royal paint in my house and he unable to do his work on time as well as we are facing many issues regarding his work.

Initially he asked and taken enough time to complete the paint (within 15-20day).

Although this time is more than enough but we agreed with it.

After completion the given time period (20days), huge work were still pending.

He asked few more days (around 10days) for completing his work.

This happened due to non punctuality as he gave many false issues.

As all these harassment, he completed his work which is again untidy and non finishing..

Inshort, i am totally unsatisfied and very dissapointed with asian paint services.

I want some from asian paints visit my place and also refund my genuine amount as he taken 50 thousand rupees.
And according to his work and costing, he used 25 thousand rupees for work.

I hope you will never ruined your brand name with this issue and complain.

Looking forward for your earliest revert.

Thanks,
Surbhi shakya
New delhi.
Email id : surbhi. [protected]@gmail.com

I painted my home just 1 month ago with 2 x 20 litre buckets of Asian paints tractor emulsion. but i was surprised to see the faded color of exterior area within one month, the color was almost gone. also it is not washable. when i put wet hands on it, the color comes off in my hands. But the last hall which i paited with 4 litre bucket of tractor emulsion, it was perfect and washable too. The 20 litre bucket seems to be the mixture of chalk and water while the 4 litre bucket was what i wanted.

Asian paint Royal High Shine have problem we have buy the paint and after applying on wall our wall become ruff then we have complaint with Asian paint (No[protected] then their guy Uday Chauhan has come to our place and he told we need to re-apply the wall puti and need to repaint it. we have done the same we require more paint for two walls then we buy same code but it is giving different shade and our old problem was also not resolved....

Got painting job done in october 2015. warranty no/job id: pun1503819 and pun1503819. paint started peeling few months ago, called the contractor several times & finally filed complaint with ap on 5th oct'16. got complaint no:[protected] and empty promise that "our rep will visit your premises in 2 or 3 days time". nobody came till18 oct'16. so again called customer care no & as usal got standard response that "all our executives (!) are busy, we will cal you later" & the phone got diswconnected. (this is what happenes when you go to claim warranty!") once again nobody called, so got online website of ap & filed complaint again on"live chat"with miss aparna on 18 oct'16 & got the stock answer saying"aparna: i shall forward your details on an urgent basis and you shall receive a revert from our relevant department at the earliest."
Today is 28th october 2016 and nothing has happened so far.
Absolutely pathetic response to customer complaints. shameful behavior from asian paints.

Dear sir,

I got my flat painted last november 2015, by your company, complete painting work was carried out the your company staf[censored]nder your company's supervision.
One year gaurantee was given to any damage (Flakes, bubble etc) or discoloration the paint during the said tenure.

However, within one year, ceiling paints starting showing discoloration and flaking. This has given lot of mental pressure as how come this has happen within this short period and that too when the complete work was given to and carried out by asian paints.

I would like asian paints rep to visit my flat and carry out the rectification of the damage areas.

Please contact self at below address

K. B. Felfeli
304, spring leaf,
J. P. Road,
7-bunglows
Andheri west
Mumbai - maharashtra
Cell no: 91-[protected]

Dear Team,

We have used your Asian Apcolite paint for our internal walls at my Flat in Golden Enclave Zirakpur (Pb).This is regarding paint patches & repair work marks visible on the wall surface of my Drawing Room.For which I had logged a complaint also, complaint number[protected] & your engineers Mr Rohit/[protected] visited at my home & compensated 1 liter paint for 2 more coats on the walls & assured the wall will be OK after it.
Already 4 coats has been applied on it in addition to repair work & 2 coats of primer.

Now 2 more coats applied on his suggestion but even after 6 coats of paint,
patches & repair work is still visible, very little result came.

Approx Rs 6 to 7 thousand cost occurred on this single wall but still unsatisfactory.

Kindly arrange visit again & suggest us to overcome the problem.

With Best Regards,
Gurmeet Dyal
Mb:[protected]

Address -Flat no -203, SF, Shiva Apartments,
Golden Enclave, LOHGARH, ZIRAKPUR-140603

Work contract for repainting of complete interiors of a three bed room flat was given to Asian Paints under their ezycolour home solutions. The contract work was executed from 16-29 Apr 16 using waterbased Royale Luxury Emulsion paint under customer code 12488352, Warranty No/Job ID No PUN1503152 by Shree Services Pune for a payment of Rs 94, 000/- .
The work was completed on schedule and seemed reasonably satisfactory except that the assurance that the work will be carried out without any dust was quite misleading. For the complete period we had to bear the dust and muck as their clearing up at the end of the day was hardly satisfactory.
After a couple of months we noticed bubbled streaks emerging on some of the walls and in another month or so we noticed similar situation on most of the walls. We called the Asian Paint supervisor Santosh who opined that the bubbling has occured because the surface cracks have not been properly filled and these will have to be attended to again. He however advised that it would be better to undertake the work post monsoon.
Our efforts to contact Asian Paints over the last month have so far not borne much fruits. Calls are mostly not attended to. We have been told that a technical expert has to inspect the place before the work can be undertaken, but he is very busy and has not been able to find time to come here.
The overall experience has not been satisfactory. One had opted to get the work done through a reputed company like Asian Paints rather than some small time contractor with the expectations of a hassle free professional job. Unfortunately it seems we were not realistic in our expectations.