Asian Paints Complaints & Reviews

We entered an agreement with contractor udbhav marketing solutions [asian paints home solutions], ahmedabad (Gujarat, india) 28/02/2015.

The contractor for painting was changed to rahul verma on 06/04/2015. The work carried out by rahul verma was unsatisfactory. I went out of country on 21/04/2015, and the work was not completed when i checked it one day earlier. Due to medical reasons, i was out of country for 13 months. When i visited the apartment flat upon my return in june, i found many cracks on the painted walls so i called mr. Sadik who gave me the phone number of the supervisor of asian paints, named riyansh rana +[protected], who came with me to visit the flat. We both saw the painting defects; he assured me that he will discuss with the officer concerned and let me know about this. But he didn't call me, although i attempted to call him many times; he never responded to these calls. I am therefore lodging this complaint on behalf dr. Pooja gupta. I am the power of attorney holder (Bk agarwal).

This is the address of the apartment flat where the painting took place.
303 green blossom
Opp ramada hotel
Prahalad nagar, ahm.

Desirable solution: satisfactory repairwork, or full refund.

Sir,

I have called the asian paints customer care for taking estimate for painting
5000 sq ft. They have given reference no 13344441. They informed me that sales person will come between 2 to 4 pm on 18/07/2016. But no body visited the site.

Thanks & regards

V vijaya kumar

[protected]/[protected]

For painting and wallpaper work in our apartment we have given contract to asian paints ezycolor on the month of march 2016 - where we have done full payment at that time. major issues that we are facing:

1. wallpaper has not yet been delivered - we were told it takes 15 days - now it is already fourth month!!

2. painting work has been done but we still see old marks in the wall visible in few areas.

3. service supervisors are not taking our calls for three weeks. names are: bibek thakur, soumyojit mukherjee, somnath das

Expect remedy asap.

Asian paints home solutions is nothing but fleecing and cheating their customers. I had availed their services in 2016 in Ahmedabad. They will give you false promises about their quality of work and services but when I actually started the painting work at my residence, I came to know that they are only after Money. Every 2nd or 3rd Day they demand a cheque payment otherwise they just stop working halfway. It is nothing but blackmailing customers as once you have availed the services you are left with no choice.Apart from that they are too expensive. Also I would like to mention that they are too rude and unprofessional in their behaviour once you sign the contract.Their Ahmedabad based dealer UDBHAV MARKETING SOLUTIONS are equally unprofessional and rude.I spoke to the Marketing Manager of this company but he was also good for nothing and rude. Also I would like to share that their Supervisors are Careless and they behave as if they are not supervisors but as if they come from a collection agency. I have also uploaded two images for reference.Such flaking and superficial cracks has appeared at around 5/6 places at my residence within 4/5 Months only. Not worth it.

Last five years i gust using only one company brand only asian paints unfortunately this year i got bad experience from you i just talk with your agent he said it's one of best paint in asian paints so i just trust him and ur company so i just purchased 60 ltr royal white in january month when painting will be finished iam very happy then after 4 month i just try to wash the wall unfortunately color was changed still dirty is there so iam not happy about ur paints bcz i spent so much money i loss everything this is not good.. u fully cheating..in advertising very higher products this is very shame ur company so u telme what can i do in next step..

Just now i dialled 6218 1000 and was suggested to dial 30303747 to sort my query. Its absolutely disgusting and annoying the person who picked to answer this call at around 2.10 pm -July 1st, 2016, is hopelessly ignorant to even give a basic info. My query is: Can i go ahead with painting in monsoon with Royale Emulsion, interior painting, or to hold because of excess moisture in atmosphere with non-stop raining in Mumbai. Your colour tins DO NOT SPECIFY SUCH INSTRUCTIONS TO CLEAR DOUBTS.

Hope to get a sensible reply with professional rationale. I can be reached on [protected] after 7.30 pm only.
Regards/ Duru

Myself deodatt jadhav, we have given pathetic service for the painting & toilet work given to asian paints authorised dealer surya enterprises. The sales executive vaibhav korde misguided us saying first you should fix toilet leakage then only your wall leakage problem will vanish.
Considering his advice we have given both toilet and painting work, then he introduced a contractor from surya enterprises hanuman kelel. The work was started from 25th may 2016 and till date the work is still pending, 21 days has been completed.
We have been cheated by both the person from surya enterprises and even the project manager abhishek has given us false promises and have rarely visited our place for inspection of work. While doing toilet work hanuman has put a hole from our toilet to the person flat staying just below me.
The work was not at all professionally done.
I would advice people not to take such services from asian paints as we have suffered a lot and are still suffering for the service provided.

Regards,
Deodatt jadhav

Dear sir

We are very old customer of your company. we are very disappointed and surprise that the after sale service of your panchkula (haryana) outlet is not bothering the customer calls/requests.Sir, for the last 3 months no one of your above office is serious to rectify our problem. As and when we called only false commitments are being given. We hereby request yourself to pl look our request and rectify our problem immediately. Our address is as under
House no 715, Harmilap Nagar Part 1, Baltana

Thanking yoy

Arun Vermani
Customer

Sir we painted our house by giving contract to Asian paints home solution and within one year the paint has been deteriorated. So we called up Asian paints for rework so they came and completed the rework but at that time due to family function we requested them to complete wall fashion work later on. So in turn they provided me a letter in which they mentioned that we will do wall fashion as per convince of the client. So we told in future we will contact you when we want to complete the work so they told no problem. Now when I am contacting them no response is from there side. Since last 7 days I am trying to contact them but no one is responding. Please help me as of now I am tired and I don't want any rework I want refund from the company. The same is applicable for exterior painting which is deteriorated so I want refund of exterior paint as well.

Reminder 8

— original message —
From: manoj bhargava
Sent: thursday, june 2, 2016 9:56 am
To: 'feedback cmnid'
Cc: 'astha gupta'; 'pritee todankar'; 'customercare cmnid'
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Reminder 7

— original message —
From: manoj bhargava
Sent: monday, may 16, 2016 9:52 am
To: feedback cmnid
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Reminder 6

— original message —
From: manoj bhargava
Sent: saturday, april 23, 2016 3:56 pm
To: feedback cmnid
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Reminder 5

Still no response.

Sent from my blackberry 10 smartphone.
Original message
From: feedback cmnid
Sent: thursday, 14 april 2016 12:45
To: manoj bhargava
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]


Dear mr. Bhargava,

We apologize for the inconvenience caused to you.

Please note your apehs complaint no:[protected].

Kindly quote this complaint no. For any further interaction on current subject.

We are forwarding your request once again to delhi department. We are sure they will attend you at the earliest.

Mean while if you need any further assistance, please feel free to write back to us on

[protected]@asianpaints.com or you can call us on helpline toll free no.[protected]/[protected].

Kindly do not change the subject while replying.

Thanking you,
Best regards,
Aparna
Asian paints ltd.

_
From: manoj bhargava [[protected]@mbinformatics.com]
Sent: thursday, april 14, 2016 12:23 pm
To: feedback cmnid
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Dear aparna,

I am really not sure if my complaint is being taken seriously. No one has contacted me after the complaint was lodged. Is this the way asian paints works?

Regards,

Manoj

— original message —
From: feedback cmnid [mailto:[protected]@asianpaints.com]
Sent: monday, april 4, 2016 1:18 pm
To: manoj bhargava
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Dear mr. Bhargava,

We apologize for the inconvenience caused to you.

Please note your apehs complaint no:[protected].

Kindly quote this complaint no. For any further interaction on current subject.

We are forwarding your request to delhi department. We are sure they will attend you at the earliest.

Mean while if you need any further assistance, please feel free to write back to us on

[protected]@asianpaints.com or you can call us on helpline toll free no.[protected]/[protected].

Kindly do not change the subject while replying.

Thanking you,
Best regards,
Aparna
Asian paints ltd.

_
From: manoj bhargava [mailto:[protected]@mbinformatics.com]
Sent: sunday, april 03, 2016 11:58 am
To: customercare cmnid
Subject: re: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)

Reminder

No action taken regarding paint work. Really very disappointed.

Regards,

Manoj

Sent from my blackberry 10 smartphone.
From: manoj bhargava
Sent: tuesday, 16 february 2016 09:48
To: [protected]@asianpaints.com
Subject: fw: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)


Dear sir,

Ref complaint no[protected]

This is regarding paint work done by color avenues at our residence in central park 1, gurgaon.

We are very unhappy by the way the work has been handled and want a thorough review done by your senior team. Below are certain issues that need to be addressed:


• paint work is not evenly done and we can see unevenness

• peeling of paint at certain areas

• final touchup and cleaning not done

• deep cleaning was promised but no arrangement done.

Apart from the above, the person in-charge is not taking calls now which is making things very frustrating.

Regards,


Manoj bhargava
_
Chief operating officer
Mb informatics pvt. Ltd.
Unit 104 - 111, tower d, jmd megapolis,
Sector 48, sohna road,
Gurgaon – 122001, india.
Tel +[protected] mobile + (91) [protected]
E-mail: [protected]@mbinformatics.com


From: manoj bhargava
Sent: sunday, february 14, 2016 1:01 pm
To: color avenues
Subject: re: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)

‎dear ankit,

It is really surprising that this mail is being ignored totally.

Manoj bhargava

Sent from my blackberry 10 smartphone.
From: manoj bhargava
Sent: monday, 8 february 2016 12:06
To: color avenues
Subject: re: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)


Dear ankit,

We are very disappointed by the way our entire work has been handled. There are a couple of quality issues and also we were assured that deep cleaning will be arranged. I have been following up for that since last 3 months and the only reply i get each time that he will revert back in 2 days. Now the position is that pankaj is not taking my calls. To get the paint removed i had to get in touch with your contractor directly and get the same done. It is really frustrating and not giving good opinion about color avenues.

In case our matter is not resolved in next 2 days, i will escalate the same to a different level.

Regards,

Manoj bhargava
Mobile + (91) [protected]
E-mail: [protected]@mbinformatics.com

From: manoj bhargava
Sent: sunday, june 28, 2015 9:42 am
To: color avenues
Subject: re: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)

Dear ankit,

I had a discussion with pankaj yesterday regarding the quality of paint. I am looking for royal and it should be done properly. As per pankaj undulations will be there and we may not get the desired quality. ‎i want a confirmation before we start the work.

Regards,

Manoj


Sent from my blackberry 10 smartphone.
From: color avenues
Sent: monday, 15 june 2015 14:18
To: manoj bhargava
Reply to: color avenues
Subject: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)


Dear sir/ma'am,

Please find attached painting quotation for your requirement.


Thanks & regards,
Ankit singh
Sales associates
[protected]
Asian paints home solution

Hi,
This is with regards to our order for project "Sai
Plaza" Hinjewadi, near to TCS phase-3, Pune.The registered number is
[protected]-Sanjay Godambe.

We have given order on last Monday(23/05). Your marketing executive Praveen Gupta"from Pune committed to deliver the material on same day.
Our payment also deducted by the same day. But still we didn't received our
material. Marketing person even not bother to receive our call & update the status. Then we reached to customer care call center, After 3-4 days continuous follow up they didn't provide the update as well.

Because of your delay we face loss of 10K.so this loss should be bared by Asian paint.
Kindly update on this. So that I will launch the complaint in consumer
court.


Thanks &Regards,
Sanjay Godambe
[protected]

Dear sir,
I had ordered my 3 bhk house painting to mr. Asian paints team in ahmedabad. My bp no – 11365754. After 3 coats there is no finishing, scratches, patches and brush marks on wall.

Process deviation
1. Inspection by supervisor no supervisor visited and work started by labour.
2. Start with removing old wall putty/ color without sanding/ removing old paint or putty applied 2 coat putty of putty.
3. Drying time given 4to 5 hrs between 2 coat no drying time given back to back all coats.
4. Proper mixer of paint (1ltr paint + 400 to 500 ml water.) 1 ltrs paint + 1 ltr water mixer used.
5. Feedback / quality 1st phase of 2 bed room completed on 22/5/2016 and feedback given to supervisor/ contactor labor and e-mail to you.
6. Rectification / improvement no rectification done in 1st phase and similar way 2nd phase started and now completed.
7. Feedback / quality during both phases poor quality observed on wall - scratches, patches, brush marks & poor finishing.
8. Response there is no response to my 7 emails to mr. Umesh thawani/ no phone calls / no action.
9. Contractor labors are not trained / unskilled and no understanding or may be subcontractor labors.
10. Guarantee as process is no followed guarantee should be for minimum 5 - years of painting.
Please provide me solution as i do not accept given quality and poor response also contractor has no solution.

Regards,

Nitin rathod
[protected]

I have engaged Asian Paints (ezycolour home solutions) for painting of my flat at Dwarka, New Delhi. I have also used their colour consultancy service. On being advised by their team we also agreed to apply "marvelloplast" on all the walls. Advance payment was taken & the work started after about 10 days of the promised 3 days. In first room marvelloplast was used which is white in colour but in the next room they started applying a brown color material. When I raised my doubts I was told that marvelloplast comes in brown colour too but somehow I was not convinced. When I brought this issue to RA's notice he also told the same thing. They continued to apply the same brown material for next two days & I always thought something was wrong as this material on drying up was not becoming as hard as marvelloplast applied in first room. It looked & felt exactly like normal POP. Today, when I became fully convinced about my line of thought I decided to check their stock lying in front of our main door. When I turned those three bags I WAS SHOCKED TO SEE THAT ALL THE 3 BAGS were not in sealed condition & instead their mouths were stitched loosely with a red thread after filling with POP (pics attached). It confirmed that I was being cheated & Asian paint's team was applying POP on our walls after taking payment for marvelloplast. I have been harassed & cheated by Asian Paints team. Will somebody take a note of this cheating & harassment and do justice to me!

I have contracted the work of wood finish (Pu polish - 2 rooms, pu palette - 1 room) and wall painting (3 rooms+stairs) to asian paints home solutions. The work began on 26th march 2016, 1 day later than committed. Almost 2 months down the line the work of wood finish is still not complete. The quality of the work is pathetic. Since last 35+ days the workers are struggling to get the desired finish but are unable to. The workers are far from trained. The equipment used (E. G. Polish sprayer/blow gun and the machine) were faulty. The supervisors and technicians are good for nothing. They are unable to guide the workers and give quality output. The workers don’t listen to the supervisors or even their superiors. Technicians from vadodara, ahmedabad, surat and mumbai have visited the site so far and none have been able to sort out the problems. The request to change the sub-contractor is either grossly neglected or asian paints is unable to fulfil (It seems most likely that the vadodara unit has only one painter/sub-contractor registered with them for the wood finish work). Dealing with workers, supervisors, technicians and unit head is a nightmare. They don’t give work schedules. When they give after a lot of chasing they are unable to stick to it. The don’t give proper updates.

Overall they have wasted over a month of our time, and even today i have no clue when the work will be completed. They have spoilt the veneer and overall the furniture. They have damaged the tiles at places (As not properly covered) and the bathroom fittings.

We have 0% satisfaction from their work despite having paid 100% upfront. Asian paints claim expert advice, trained professionals and mechanised tools. None of this is true and i’ve been misled. We were hoping to sit back and relax as the asian paints (So called) ‘experts’ take over. This never happened.Instead all peace of mind is gone and we have to deal (& argue & request & tell-off & what not) with various levels and numerous personnel of asian paints staff on a daily basis.

I demand a complete refund for the contracted work. Also i demand a compensation for the damage to furniture/veneer, spoiling its look, harassment and ordeal we have gone through.

Look at the pictures to get an idea of the quality of the work they have delivered.
Asian paints home solutions is a big no no to everyone!! They’re rubbish.

Yesterday at 8.30 pm i bought apcolite gloss premium enamel (Orange) we call it as "orange oilpaint" from mahalaxmi hardware, ganesh chawk, kajupada, borivali (East), mumbai - 400 066. Container doesn't have any batch no., shopkeeper is not ready to give any receipt. I suspect of duplicate product because, the paint is extremely diluted, it is not at all viscous as an oilpaint should be, gets washed out by water. When i requested him to give me receipt, he said, "aisaa karegaa to company muze maal denaa band karegi", that means asian paint will stop its sale because of that 100ml duplicate paint container. Kindly, look into the matter as early as possible, as this low quality product is being sold in the name of asian paits, in this area widely, during this painting season.

We engaged Asian Paint for Asian Paints Eazy color home solutions in November 2015 and it is now April 2016 end. Asian paints employed Shree Services of Pune to do the painting. After completing 60% of the work, the painting guys stopped coming and the remaining work is left as it is with the whole house in mess. Inspite of repeated reminders, no one comes to complete the work. We even lodged a complaint with the Asian Paints complaint department (complaint no[protected], yet no one from Asian paints called us back and enquired about it. We are completely frustrated with Asian Paints services and their way of handling their customers.

We need the painting work to be completed.

Dear Sir,

I am feeling very harassed after contacting Asian on 26th March 2016 for 2 services, 1) Estimation of painting and 2) Color selection.

You can see with your customer care no. [protected] that how many times I called. It is very embarrassing and harassing experience that your are not providing proper service for the new customer.

It was delayed and after nos. of reminders and escalation your estimation team came and provided estimation. For booking of color selection on 26th March they visited on 17th April and could not provide enough time due to other engagement and lest within 45 minutes ( Where as your helpline provided 2 to 3 hours for selection). She provided me e-mail and phone nos. to select colors self and send to her. I e-mailed on 20th April and SMS and called to look these colors. I reminded by E-mail and phone thereafter.

As you could not provide me color selection service and I logged complaint for refund. I reminded and escalated matter to Senior person in your helpline services MS. Apurva Shetty on 24th April she promised me resolution of matter by herself. I stopped talking to various persons in Asian. Even After my request of refund as you had not provided service for what I had paid, you have deposited cheque on 26th April. Its height of your intention.

Anyhow I had get design from another interior designer and as I told your services are useless and not required you are requested to refund money immediately. Non response to this e-mail may escalated up to CEO of your company.


Regards,

Nitin Rathod
Mob +[protected]

I am an old customer. Asian have painted twice my house interior and exterior earlier and interior of flat 4 years ago. I notice damp on one wall now. I want waterproofjng and painting for that. I will pay all charges. My customer id is 10965084.
T. S. Balaraman.
[protected]

Hi,

We took service of Asian Paints for Home paint and Damp proof in Jaipur. Series of incidents that took place has put us in doubt for the Brand Image of the company.

1. Damp Proof: The first monsoon season the first rain ruined the whole wall for which we complained and the Asian Paints spokesperson came and tried to correct it and said the problem is solved and it will not happen again but even after that the problem continued we again asked them to check

Result:

They switched off their phones whenever they saw my number. I said fine may be one person I called company's number there in Jaipur I faced the same scenario and no corrective response till this date after our "500 calls and messages"!!! to them. I took this step on online portal thinking I might get justice.As I believe that company is not the same as the service provided in the Jaipur to us and I hope that the company will take strict and immediate action to rectify this.

Home Paint : As a result there are patches on the wall because of this. You tell me how bad it looks to see the walls like this after spending fortune on this?

Service: We faced worst service from the representatives.They didn't even called back and never took action even after our repetitive complaints.The first representative name is Ramlal who was transfered they told and now the representative is Ritesh.

You tell me where I was not right?

I have that iota of positivity left even after facing such incidences that the company will take action on this.

Sincerely:
Richa Sharma
+91-[protected]

I have purchased around 90 ltrs of asian paint ultima protecpaint from "vinvlac" asian paint dealer . During painting process it self painter observed small granules in the painted surface. We followed procedure as per asian paint expert from trissur. The problem reported to him aswell as to your copmlaint section . They given complaint registraion number [protected].

But till today no responce from company or dealer.