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Asian Paints Complaints & Reviews

3.9
Updated: Dec 9, 2025
Complaints 889
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Asian Paints reviews & complaints page 39

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D
drsp
from New Delhi, Delhi
May 19, 2016
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Address: 400066
Website: www.asianpaints.com

Yesterday at 8.30 pm i bought apcolite gloss premium enamel (Orange) we call it as "orange oilpaint" from mahalaxmi hardware, ganesh chawk, kajupada, borivali (East), mumbai - 400 066. Container doesn't have any batch no., shopkeeper is not ready to give any receipt. I suspect of duplicate product because, the paint is extremely diluted, it is not at all viscous as an oilpaint should be, gets washed out by water. When i requested him to give me receipt, he said, "aisaa karegaa to company muze maal denaa band karegi", that means asian paint will stop its sale because of that 100ml duplicate paint container. Kindly, look into the matter as early as possible, as this low quality product is being sold in the name of asian paits, in this area widely, during this painting season.
Aug 6, 2021
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Dear Sir, we regret the inconvenience caused to you. Request you to please share your contact number more details. We will contact you to take complete details of your concern and address the same.
Dear Sir, we would like to investigate your issue further. We request you once again to please share your contact number.
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    Praveen Kumar Passi
    from Mumbai, Maharashtra
    May 11, 2016
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    Royale play peeling off after 2 days of painting

    Address: 401303

    I had painted my wall with Royale Play on 08 May-2016 with ragging texture along with base coat of Royale. The work was completed finely and the texture was looking beautiful. Suddenly after 2 days of painting on date 10 May-2016, when my sofa touched the wall, some patch of Royal Play was pealed off. When I checked I found that the Royale Play coat can be removed by just using your nail. Please guide what is the problem and how to overcome...
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    Ashwin Apte
    from Bengaluru, Karnataka
    Apr 29, 2016
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    Address: 411008
    Website: asianpaints.com

    We engaged Asian Paint for Asian Paints Eazy color home solutions in November 2015 and it is now April 2016 end. Asian paints employed Shree Services of Pune to do the painting. After completing 60% of the work, the painting guys stopped coming and the remaining work is left as it is with the whole house in mess. Inspite of repeated reminders, no one comes to complete the work. We even lodged a complaint with the Asian Paints complaint department (complaint no[protected], yet no one from Asian paints called us back and enquired about it. We are completely frustrated with Asian Paints services and their way of handling their customers.

    We need the painting work to be completed.
    Aug 7, 2021
    Complaint marked as Resolved 
    Asian Paints customer support has been notified about the posted complaint.
    Dear Ashwin, We regret the inconvenience caused to you. We will investigate the concern internally and revert to you shortly.
    Thank you for taking prompt action on my complaint. Asian Paints representatives have looked into the matter and resolved the issue. My pending house paint work has been completed by them.
    Dear Ashwin, thank you for taking the time to share your experience with us. We're really glad to hear everything was resolved to your satisfaction! We're here for you if you need anything in the future.

    Asian Paints — asain paint absorbed water

    I have used asian paint in home but after two weeks red & pink paint absorbed the water & found white spots (like TDS) on the walls which seeme look like bad.So pl look into the matter regards Rajnish Kumar Bhatia [protected]
    Inspite o[censored]sing Royale Aspira colour, when any furniture etc slightly touches the wall, that part of colour is damaged. There are quite a few patches on the walls like this.
    Dear Padmakar, we apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.
    Dear Rajnish, we have escalated your concerns to the relevant team, we will reach out to you with an update shortly.
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      nrathod75
      from Delhi, Delhi
      Apr 26, 2016
      Resolved
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      Address: 382481

      Dear Sir,

      I am feeling very harassed after contacting Asian on 26th March 2016 for 2 services, 1) Estimation of painting and 2) Color selection.

      You can see with your customer care no. [protected] that how many times I called. It is very embarrassing and harassing experience that your are not providing proper service for the new customer.

      It was delayed and after nos. of reminders and escalation your estimation team came and provided estimation. For booking of color selection on 26th March they visited on 17th April and could not provide enough time due to other engagement and lest within 45 minutes ( Where as your helpline provided 2 to 3 hours for selection). She provided me e-mail and phone nos. to select colors self and send to her. I e-mailed on 20th April and SMS and called to look these colors. I reminded by E-mail and phone thereafter.

      As you could not provide me color selection service and I logged complaint for refund. I reminded and escalated matter to Senior person in your helpline services MS. Apurva Shetty on 24th April she promised me resolution of matter by herself. I stopped talking to various persons in Asian. Even After my request of refund as you had not provided service for what I had paid, you have deposited cheque on 26th April. Its height of your intention.

      Anyhow I had get design from another interior designer and as I told your services are useless and not required you are requested to refund money immediately. Non response to this e-mail may escalated up to CEO of your company.


      Regards,

      Nitin Rathod
      Mob +[protected]
      Aug 7, 2021
      Complaint marked as Resolved 
      Asian Paints customer support has been notified about the posted complaint.
      We sincerely regret the experience you have been through. We will investigate the concern internally and revert to you shortly. Please bear with us.
      We have escalated your concerns to the relevant team and will revert to you with an update shortly.
      Dear Nitin, we apologize for the inconvenience caused to you. Further to your complaint, we checked our records to see where the issue happened. Our Colour Consultant visited your site and did the consultation as per the process. However, post the consultation you needed some additional options for which there was a delay of 2 days as the CC was caught with other sites, and could not respond to your calls. When she did call you, you were busy in meetings. You also spoke to the Unit Head who called you to understand your concern better and chalk out what is to be done going forward, however the call got disconnected midway. We have tried to reach you post that as well, but no success. We request you to please call us on[protected] or give us a convenient time and we will call you to discuss this complaint and the closure. We await your revert.
      Dear
      There was a call from Ms jalpa shah head of gujarat region and I shared all details with her which is similar what I complained and she was the dexist on making authority. After that some body called from landlines Mumbai and asking similar details once again . I replied them that everything is mentioned in my e mail and discussed with Ms. Jalpa shah and I don't have time to talk to everybody in Asian for a small matter. Correct me if I am wrong in this matter.
      Once again I rind you that your representative left site within 45 minutes even my argument that you have to provide enough time as finalised with your customer care executive. If you are in hurry it's your problem.
      Really I had spent lots of time in follow up. If you can see all recorded conversation in your system .
      Let's me know what is your decision for refund fees.
      Regards
      Nitin rathod
      Read she was the decision making authority
      Dear Nitin, your concerns are duly noted and the respective teams have been notified about the same. Please give us some time to respond with an update.
      Dear Nitin, please let us know when can we speak to you regarding this matter and we will call you to discuss the way forward.
      Pl. Call me i[censored] can not write. Who want to talk to me ? Is he / decision maker?
      I am finalising painting work and your decision will effect my decision whether to go with asian or not?
      Dear Nitin, thank you for speaking to us. Also, we thank you for the feedback you have shared with us. The same has been communicated to the team and we are working on ensuring that this does not get repeated. We will be refunding your money, and the same will take about 7-10 days. Please do get in touch if you require any assistance in the future.
      Thanks how I will get refund!
      Dear Nitin, we will be sending you a cheque of the refund amount.
      As discussed over phone with head in Mumbai, I had once again generated request for color consultancy service on 11th may 2016 and my ID is 11365754. There is no appointment given to me till time. I follow up on customer care no. And she confirmed to for urgent service. Matter has been informed to CC head in Ahmedabad.
      Asian painting team is going to start color work from Monday. I am waiting for color selection before.

      I hope better response and service this time as comitted by Mumbai head.
      Nitin Rathod
      [protected]
      Dear Nitin, you have received the refund cheque. Also, the colour consultancy has been done at your house on Sunday. Please do call the helpline for any further assistance.
      Inspite o[censored]sing Royale Aspira colour, when any furniture etc slightly touches the wall, that part of colour is damaged. There are quite a few patches on the walls like this.
      Dear Padmakar, we apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.
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        tsbalaraman
        from Chennai, Tamil Nadu
        Apr 26, 2016
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        Address: 600018

        I am an old customer. Asian have painted twice my house interior and exterior earlier and interior of flat 4 years ago. I notice damp on one wall now. I want waterproofjng and painting for that. I will pay all charges. My customer id is 10965084.
        T. S. Balaraman.
        [protected]
        Dear Mr. Balaraman, we have forwarded your request to the relevant team. We will revert to you with an update shortly.
        Dear Mr. Balaraman, the number you have provided is not contactable . Kindly share an alternate number or tell us the time between 8 am to 8 pm when we can contact you
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          RichaS1
          from Noida, Uttar Pradesh
          Apr 23, 2016
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          Address: Jaipur, Rajasthan, 302020
          Website: Asian Paints

          Hi,

          We took service of Asian Paints for Home paint and Damp proof in Jaipur. Series of incidents that took place has put us in doubt for the Brand Image of the company.

          1. Damp Proof: The first monsoon season the first rain ruined the whole wall for which we complained and the Asian Paints spokesperson came and tried to correct it and said the problem is solved and it will not happen again but even after that the problem continued we again asked them to check

          Result:

          They switched off their phones whenever they saw my number. I said fine may be one person I called company's number there in Jaipur I faced the same scenario and no corrective response till this date after our "500 calls and messages"!!! to them. I took this step on online portal thinking I might get justice.As I believe that company is not the same as the service provided in the Jaipur to us and I hope that the company will take strict and immediate action to rectify this.

          Home Paint : As a result there are patches on the wall because of this. You tell me how bad it looks to see the walls like this after spending fortune on this?

          Service: We faced worst service from the representatives.They didn't even called back and never took action even after our repetitive complaints.The first representative name is Ramlal who was transfered they told and now the representative is Ritesh.

          You tell me where I was not right?

          I have that iota of positivity left even after facing such incidences that the company will take action on this.

          Sincerely:
          Richa Sharma
          +91-[protected]
          Aug 8, 2021
          Complaint marked as Resolved 
          Asian Paints customer support has been notified about the posted complaint.
          Dear Richa, your concerns are duly noted and the respective teams have been notified about the same. We will reach out to you with an update shortly.
          Dear Richa, our team tried to call you several times but the number you have provided is not contactable . Kindly share an alternate number or tell us the time between 8 am to 8 pm when we can contact you.

          Asian Paints — Sim not active

          My sim. Has been not activate plz active my sim

          Asian pants service - Comment #2397211 - Image #0
          Dear Rajesh, kindly share your concern in detail with your contact number. Our team will call you to take complete details of your concern and address the same.
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            samsoncsmauel
            from Bengaluru, Karnataka
            Apr 23, 2016
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            Address: Palakkad, Kerala, 678013
            Website: asianpaint

            I have purchased around 90 ltrs of asian paint ultima protecpaint from "vinvlac" asian paint dealer . During painting process it self painter observed small granules in the painted surface. We followed procedure as per asian paint expert from trissur. The problem reported to him aswell as to your copmlaint section . They given complaint registraion number [protected].

            But till today no responce from company or dealer.
            Aug 6, 2021
            Complaint marked as Resolved 
            Asian Paints customer support has been notified about the posted complaint.
            Apr 23, 2016
            Updated by samsoncsmauel
            The problem reported to him aswell as to ASIAN PAINT compmlaint section . They given complaint registraion number [protected].
            We apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.
            We have escalated your concerns to the relevant team and will revert to you with an update shortly.
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              kumud ranjan 007
              from patna, Bihar
              Apr 7, 2016
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              Address: Patna, Bihar, 800023
              Website: asian paints

              I had purchased the asian paint through the nirman hardware from boring road patna, various types of paint such as ultima, apex, royal shine etc had been purchased through the shop, but after painting the one of product of royal shine was worst, after that i had complained the asian paints, they appercited the case and i have to agrre to refund the amount 8970 in behave of compensastion of that paint quality.
              They had forwarded the amout to nirman hardware to refund me, but nirman is trying many ways to dont give the amount applying so many excuses. All matter are well concern with asian paints, if it didnt take any hard action, otherwise i have to put up this matter in the consumer court against asian paints and nirman hardware.
              Aug 7, 2021
              Complaint marked as Resolved 
              Asian Paints customer support has been notified about the posted complaint.
              my contact no is[protected], if asian paints wants to resolve the matter, then kindly short out the issue and can be contacted on my given no
              We sincerely regret the experience you have been through. We will investigate the concern internally and revert to you shortly. Please bear with us.
              Dear Kumud, the number you have provided is not contactable. Kindly share an alternate number or you can call on[protected].
              my contact no is [protected]
              We have escalated the issue to the team. We'll get back to you with assistance.
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                Pravin mohan yadav
                Apr 6, 2016
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                Address: Sangli, Maharashtra, 415304
                Website: www.consumercomplaints.in/new_complaint

                I need a new dealership form of asian paints colourworld . Plz help me what is process. My email i'd :- [protected]@yahoo.com mob:- [protected] plz help me.
                Dear Pravin, thank you very much for your query on dealership. We would request you to share your contact details over an email to the following email id - [protected]@asianpaints.com. Please note that the subject of the mail should say - "Asian Paints Dealership Request". Please mention your name, Contact Address (with district), Shop Name, Contact Numbers - Mobile and Landline, Email Id - (If you have an email id). Thank you once again for your query. Once we get your details, we will respond to them as soon as possible.
                I need a new dealership form of asian paints colourworld . Plz help me what is process. My email i'd :- [protected]@gmail.com mob:- [protected] plz help me.
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                  hemant kumar nayak
                  from Delhi, Delhi
                  Apr 5, 2016
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                  Address: Khordha, Odisha, 751017

                  I purchased two 20 lt. buckets of exterior apex product of Asian paints. It is seen that even after using 3 times, the wall is looking very bad. I lodged complaint to dealer as well as to customer care. But neither I got any assurance nor any initiative has been taken from both. My complaint was lodged on 02.04.16 and No. [protected]. Please do the needful.

                  Thanking you for anticipation.
                  Hemanta Kumar Nayak
                  Tel. [protected]
                  Asian Paints customer support has been notified about the posted complaint.
                  Dear Hemant, we regret the inconvenience caused to you. We will investigate the concern internally and revert to you shortly. Please bear with us.
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                    Ankit Bhagoliwal
                    from Jaipur, Rajasthan
                    Mar 21, 2016
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                    Address: Jaipur, Rajasthan, 302033

                    I bought two buckets from two different shops of Apex Ultima of 7978 color code, but both are different in shades.Both Shopkeepers makes me fool & said they had provided right color code I am in the middle of my house painting & the Asian Paint shop said they have provided right. I do not want my home in two different shades.Please take action on immediate basis, or send someone to me so that I can better explain my situation.If not I will go to the legal action which is definetly go in my favour.

                    So I am waiting for your early reply & waiting for your representative to resolve this issue asap.

                    Shop No 1 : Pink city Asian paints - Gopalpura Jaipur
                    Shop No 2 : Rajshree Paints Goshala Pratap Nagar Sanganer Jaipur.
                    Asian Paints customer support has been notified about the posted complaint.
                    Dear Ankit, we apologize for the inconvenience caused. Request you to please share your contact. We will contact you to take complete details of your concern and address the same.
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                      shaileshkumar chavda
                      from Mumbai, Maharashtra
                      Mar 1, 2016
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                      Address: Junagadh, Gujarat, 362001

                      Dear manager,
                      i am shailesh chavda(area managare in sun pharma since 9 years), i want asian paints dealership for my big brother due to he is working in home decore color since 13 years for as worker and as worker contractor.
                      he has big groups of builders and workers, so we want to become a dealer of asian paints at junagadh(gujarat)362001.
                      we are residing at madhuram junagadh and we want to open shop with your kind support.
                      we hope to get your kind reply for same and guide us how become strong dealers among exits dealers at junagadh.
                      we are await...
                      Asian Paints customer support has been notified about the posted complaint.
                      I required asain paint dealership pls to start proses quekly
                      Nirav rathavi
                      [protected]
                      Viramgam -382150
                      District- ahemdabad
                      Gujarat
                      Dear Nirav, thank you very much for your query on dealership. We would request you to share your contact details over an email to the following email id - [protected]@asianpaints.com. Please note that the subject of the mail should say - "Asian Paints Dealership Request". Please mention your name, Contact Address (with district), Shop Name, Contact Numbers - Mobile and Landline, Email Id - (If you have an email id). Thank you once again for your query. Once we get your details, we will respond to them as soon as possible.
                      Hello
                      My name is arif mohammad wakil.i am from sivasagar, assam.i am interested asian paints dealership.please help me.
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                        Sujay1973
                        from Chennai, Tamil Nadu
                        Feb 23, 2016
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                        Address: Chennai, Tamil Nadu, 600005

                        Asian paints royal play linea, done in our new flat looks awful after completion. No solution offered by Asian paints privilege club vendor Mr.S.Babu of M.C.Kothandapani Son, Chennai-5.
                        We are totally dissatisfied and regretting choosing Asian paints.
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Asian Paints customer support has been notified about the posted complaint.
                        Dear Sujay, we apologize for the inconvenience caused. Request you to please share your contact number. We will contact you to take complete details of your concern and address the same.
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                          ankanpal
                          from Kolkata, West Bengal
                          Feb 21, 2016
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                          Address: Kolkata, West Bengal, 700103

                          The Texture Paint was quite different of which was shown in quote and what was delivered by Asian Paints Home solution provider - Colour concepts of Kolkata.

                          -Texture Paints show by Colour consultancy at Home for 5424-RP Infinitex-Pebble.
                          using the Shade : Base- volcano 0578 Top - GreenLawns 7845.

                          - Texture Paints delivered by Colour concepts, HBS for Asian Paints. was quite different. it is showing dark patch for GreenLawns colour given and no reflection in lights. attached taken pictures for both colour summary given by colour consultancy and Paints delivered by Colour concepts of Kolkata.
                          +4 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Asian Paints customer support has been notified about the posted complaint.
                          We apologize for the inconvenience caused. Request you to please share your contact number details . We will contact you to take complete details of your concern and address the same.
                          my contact details - [protected]. we also tried to reach HBS - Colour concepts Mr. Ashik Jaman - and told the details of texture paints for the above but nobody bothered to come to see what kind of job they have fulfilled.

                          Our HBS - Colour Concepts - used applicator called - Jaheer Laskar who also hold our completion certificate as we rated then below 8.

                          We need immediate change of above texture paint for Infinitex-Pebble. as it is not what showed in and what was delivered.
                          We have forwarded your complaint to the relevant team and will revert to you shortly. Please bear with us.
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                            Pushpak359
                            Feb 20, 2016
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                            Address: Pune, Maharashtra, 411046
                            Website: Asianpaints.com

                            I have done paint service from Asian paints easy solution 6 months before, after 2 months, there is a cracks n bubbles on the wall, since last 4 month I am tired to call again and again there customer service they always say we will call you within 48 hours. No one visit my place to check, why they provide warranty?

                            Is it really bad service from Asian paints service?
                            Asian Paints customer support has been notified about the posted complaint.
                            Dear Pushpak, we regret the inconvenience caused to you. Kindly share your contact details, our team will call you to take complete details of your concern and address the same.
                            I always get this answer from Call center, they never called me,

                            Pushpak Patil
                            [protected]
                            Dear Pushpak, we have forwarded your complaint to the relevant team. We'll get back to you with assistance. Please bear with us.
                            Please follow up, As discussed with supervisor he didn't came on sat 27th feb 2016.

                            cracks in the walls after three months of painting

                            Cracks in the walls after three months of painting b this is asian paints #### really like surprise by the quality of work.
                            Dear Neha, we apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.
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                              David Christian
                              from Pune, Maharashtra
                              Feb 16, 2016
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                              Address: Vadodara, Gujarat, 390002

                              Consultancy Ref # 1541S00082
                              CRM Order # [protected] | 2.1.16

                              To Asian Paints Concerned Person

                              Regret to inform you that I am having vary bad experience by choosing Asian Paints Home Painting solutions.

                              On contacting Asian Paints Home Painting Solutions, I have been referred to Mehta Enterprise and subsequently representative (Nitesh Sharma) from Mehta Ent. came and initiated process for painting my home. during the process of the same I have been advised by your team to have Royale Aspira on each wall in Bedrooms as well as stair case portion and in Drg. Room. accordingly I have finalised the deal and agreement made in between us. further i have also been advised to take colour consultance and paid extra INR 2000.

                              Once the works started very surprisingly and shocking I came to know that we are being cheated! Your paint people have painted Plastic Paints on the wall!! (it was supposed to have Aspira). As per your norms you provide supervision and supervisor but none of your supervisor was aware about that!!! pls. note that we choose Asian Paints to have hassle free painting service but its not worth!

                              When I asked to your people how this happened then different story came into our sight that this mistake has been done by the contractor to save money as the wall which has been painted by Plastic Paints requires ony 200 ml of color and these much qty. doesn't come into Aspira. while asking the same to Contractor contradictory he replied that we are given material from Asian Paints and no more responsible!! at the end of the day it feels us like a hell!!!

                              Since this issue occurred we have asked Asian Paints to give proper justification why this has happened but none of them is replying properly. Work has been stopped as is where is basis and we are in the middle of the Sea without trusted Sailor!!! (I have already paid half of the Contract Amount)

                              Looking forward to your positive response.

                              Rgds,

                              David Christian
                              Asian Paints customer support has been notified about the posted complaint.
                              Dear David, we apologize for the inconvenience caused. Request you to please share your contact number . We will contact you to take complete details of your concern and address the same. Thank you for taking the time to contact us.
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                                Rahul Roy
                                from Kolkata, West Bengal
                                Feb 7, 2016
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400055
                                Website: www.asianpaints.com

                                Hi,
                                This is in regarding the ongoing painting works in my home by your Colour Concept Team. My customer ID is 12532885. Still now there are many issues that forced me to complaint many times at your customer care. I am not at all happy with the service of Colour Concept.
                                Previously I have informed you about the colour mismatch with the shade code I have provided. Still that correction is pending from your team. Now the painter is irregular in doing the work at my premises. They are giving useless reasons & not coming regularly. How can you stay in a 2 bed room home where 80% of the area is covered by the painter?? It is almost one and half months we are staying in one room only. Even My wife is bit allergic to dust and due to this I am suffering from breathing problem frequently.
                                I have fade up with the contractor and the service advisor.
                                I know this thing happened to us because we have paid the full contract amount.
                                I am also attaching my room's pics of present condition.

                                This time we are going to complain in consumer forum also because we have been suffering a lot due to irregular and erroneous work of colour concept painter.
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Asian Paints customer support has been notified about the posted complaint.
                                I forgot to mention another thing here so I am adding. To prove that the Color shade is mismatched with the shade code selected, I have purchased the same color shade from my own expenses.
                                Dear Rahul, we apologize for the inconvenience caused. Kindly share your contact number, our team will call you to take complete details of your concern and address the same.
                                We have forwarded your complaint to the relevant team. We will revert to you shortly. Kindly bear with us.
                                Thank you for speaking to our representatives who addressed all your queries. We're really glad to hear everything was resolved! We're here for you if you need anything in the future
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                                  Rishabh Barmecha
                                  from Vellore, Tamil Nadu
                                  Feb 6, 2016
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                                  Address: New Delhi, Delhi, 110085

                                  I had appointed the asian paints ezycolour home solutions to paint my house.
                                  The work is not at all done properly, initially they said all the spots will be removed, its their guarantee but now they are saying that the spots cannot be removed, their was no such argument.
                                  One more thing that the said the work will be completed before[protected] but its not done till now and no one is coming now to inspect, I have call up them almost everyday, they say that they will visit tomorrow, day after tomorrow but its been 1 month and no one has visited to complete the work.
                                  I'm facing huge problems because of this. my address is 641, veer apartments sector-13, rohini new delhi-110085.

                                  Mr. Jitendra nad Mr. Vedprakash are the person who took the responsibility to complete the work at my place.
                                  Asian Paints customer support has been notified about the posted complaint.
                                  Dear Rishabh, apologizes for the error in the name. Request you to please share your contact number with more details . We will contact you to take complete details of your concern and address the same.
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                                    Siva gudipati
                                    from Vijayawada, Andhra Pradesh
                                    Dec 19, 2015
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh, 500049
                                    Website: Asianpaints.com

                                    Myself siva and my friend raghu opted for royal emulsion, old lace 0950 & glorious sunset x111, its been only 10 days and now the paint from the wall started falling. This is very frustrating and very absurd. Being such a big brand and selling such a low quality paint for heavy price is not acceptable.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Asian Paints customer support has been notified about the posted complaint.
                                    Dec 19, 2015
                                    Updated by Siva gudipati
                                    Took tah paint from ganesh traders, near botanical gardens, gachibowli.
                                    Dear Shiva, we apologise for the inconvenience caused. Request you to please share your contact number. We will contact you to take complete details of your concern and address the same
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                                      Raja Mohan Rao Nunna
                                      from Visakhapatnam, Andhra Pradesh
                                      Dec 12, 2015
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                                      Address: 530017
                                      Website: www.asianpaints.com

                                      Some time back, we applied paints for our residence / flat through dealer vide Asian Paints products. The result was quite poor as the paint started flaking off in matter of months. Also, the wall paint did not stay even through out and various shades started developing. We complained to Andrew Wilson and KBS Anand (CEO Asian Paints). The company disowned its responsibility for its dealer and its products after a purported investigation that found in their favour. They however stated they will offer a goodwill gesture of 35L of Royale paint. I requested them that for the kind of agony our family went through, the offer needs to be improved and it would be best if they convert that into monetary value as I no longer intend to go for Asian Paints. Since then, they are not even bothering to respond to my mails and make better of their word. It appears that they are least bothered about one customer experience and do not want to do anything to mitigate it. I have sent them to numerous reminders but to no avail. I sent one more reminder today to emails of Andrew and Anand marking one maill to andrew's personal email id as well but I doubt there will be any positive change. For other customers, think carefully before you choose from Asian Paints.
                                      Asian Paints customer support has been notified about the posted complaint.
                                      We have forwarded your complaint to the relevant team. We'll get back to you with assistance. Please bear with us
                                      I still haven't received any kind of revert - not even a single call from Andrew Wilson!!! Please have someone contact me on this urgently for an appropriate resolution!!!
                                      I still haven't received any kind of revert - not even a single call from Andrew Wilson!!! Please have someone contact me on this urgently for an appropriate resolution!!!
                                      Here are some pictures of the bad quality work. Now they are even reneging on their mitigation offer and not responding to my mails!
                                      Here are some pictures of the bad quality work. Now they are even reneging on their mitigation offer and not responding to my mails!
                                      Dear Raja, as you are aware that our representative has already visited at the concerned site and has concluded the complaint. We have clearly communicated to you that the reason for the said issue is due to the presence of high moisture in the wall and the same has been demonstrated to you by our representative, using moisture meter. But since you were not satisfied with the reason provided by us, you have again escalated the complaint to us. To this we have replied to you on phone and email and have reiterated our earlier stand thus closing the complaint from our side.

                                      Needless to say that in spite of this reply, if you initiate any legal action against us, the same shall be defended solely at your risk, cost and consequences which you may please note.

                                      This reply is issued without prejudice to any other rights and remedies available to us in this regard.
                                      concern

                                      Respected sir.
                                      My self (name) proprietor of satish paints situated at 3901/ b kakatives road belgaum Karnataka writing this application as I want auth. Dealership of your company . I am ready to work as per your company terms and conditions . But I am facing one problem from last 9 years that when I am take follow up from companies executive they are not responding to my guery even I have taken follow up from RSM he is not responding

                                      Sir I want to know the reason
                                      why company executive is avoiding me for dealership as I am ready to work in company norms.I am really interested to work in your brand
                                      Hope you will respond to my guery as early as possible and let me know the reason for not giving the dealership

                                      Thanks & regards
                                      Satish paints
                                      Kakatives road
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