Asian Paints Complaints & Reviews

Yesterday at 8.30 pm i bought apcolite gloss premium enamel (Orange) we call it as "orange oilpaint" from mahalaxmi hardware, ganesh chawk, kajupada, borivali (East), mumbai - 400 066. Container doesn't have any batch no., shopkeeper is not ready to give any receipt. I suspect of duplicate product because, the paint is extremely diluted, it is not at all viscous as an oilpaint should be, gets washed out by water. When i requested him to give me receipt, he said, "aisaa karegaa to company muze maal denaa band karegi", that means asian paint will stop its sale because of that 100ml duplicate paint container. Kindly, look into the matter as early as possible, as this low quality product is being sold in the name of asian paits, in this area widely, during this painting season.

I had painted my wall with Royale Play on 08 May-2016 with ragging texture along with base coat of Royale. The work was completed finely and the texture was looking beautiful. Suddenly after 2 days of painting on date 10 May-2016, when my sofa touched the wall, some patch of Royal Play was pealed off. When I checked I found that the Royale Play coat can be removed by just using your nail. Please guide what is the problem and how to overcome...

We engaged Asian Paint for Asian Paints Eazy color home solutions in November 2015 and it is now April 2016 end. Asian paints employed Shree Services of Pune to do the painting. After completing 60% of the work, the painting guys stopped coming and the remaining work is left as it is with the whole house in mess. Inspite of repeated reminders, no one comes to complete the work. We even lodged a complaint with the Asian Paints complaint department (complaint no[protected], yet no one from Asian paints called us back and enquired about it. We are completely frustrated with Asian Paints services and their way of handling their customers.

We need the painting work to be completed.

Dear Sir,

I am feeling very harassed after contacting Asian on 26th March 2016 for 2 services, 1) Estimation of painting and 2) Color selection.

You can see with your customer care no. [protected] that how many times I called. It is very embarrassing and harassing experience that your are not providing proper service for the new customer.

It was delayed and after nos. of reminders and escalation your estimation team came and provided estimation. For booking of color selection on 26th March they visited on 17th April and could not provide enough time due to other engagement and lest within 45 minutes ( Where as your helpline provided 2 to 3 hours for selection). She provided me e-mail and phone nos. to select colors self and send to her. I e-mailed on 20th April and SMS and called to look these colors. I reminded by E-mail and phone thereafter.

As you could not provide me color selection service and I logged complaint for refund. I reminded and escalated matter to Senior person in your helpline services MS. Apurva Shetty on 24th April she promised me resolution of matter by herself. I stopped talking to various persons in Asian. Even After my request of refund as you had not provided service for what I had paid, you have deposited cheque on 26th April. Its height of your intention.

Anyhow I had get design from another interior designer and as I told your services are useless and not required you are requested to refund money immediately. Non response to this e-mail may escalated up to CEO of your company.


Regards,

Nitin Rathod
Mob +[protected]

I am an old customer. Asian have painted twice my house interior and exterior earlier and interior of flat 4 years ago. I notice damp on one wall now. I want waterproofjng and painting for that. I will pay all charges. My customer id is 10965084.
T. S. Balaraman.
[protected]

Hi,

We took service of Asian Paints for Home paint and Damp proof in Jaipur. Series of incidents that took place has put us in doubt for the Brand Image of the company.

1. Damp Proof: The first monsoon season the first rain ruined the whole wall for which we complained and the Asian Paints spokesperson came and tried to correct it and said the problem is solved and it will not happen again but even after that the problem continued we again asked them to check

Result:

They switched off their phones whenever they saw my number. I said fine may be one person I called company's number there in Jaipur I faced the same scenario and no corrective response till this date after our "500 calls and messages"!!! to them. I took this step on online portal thinking I might get justice.As I believe that company is not the same as the service provided in the Jaipur to us and I hope that the company will take strict and immediate action to rectify this.

Home Paint : As a result there are patches on the wall because of this. You tell me how bad it looks to see the walls like this after spending fortune on this?

Service: We faced worst service from the representatives.They didn't even called back and never took action even after our repetitive complaints.The first representative name is Ramlal who was transfered they told and now the representative is Ritesh.

You tell me where I was not right?

I have that iota of positivity left even after facing such incidences that the company will take action on this.

Sincerely:
Richa Sharma
+91-[protected]

I have purchased around 90 ltrs of asian paint ultima protecpaint from "vinvlac" asian paint dealer . During painting process it self painter observed small granules in the painted surface. We followed procedure as per asian paint expert from trissur. The problem reported to him aswell as to your copmlaint section . They given complaint registraion number [protected].

But till today no responce from company or dealer.

I had purchased the asian paint through the nirman hardware from boring road patna, various types of paint such as ultima, apex, royal shine etc had been purchased through the shop, but after painting the one of product of royal shine was worst, after that i had complained the asian paints, they appercited the case and i have to agrre to refund the amount 8970 in behave of compensastion of that paint quality.
They had forwarded the amout to nirman hardware to refund me, but nirman is trying many ways to dont give the amount applying so many excuses. All matter are well concern with asian paints, if it didnt take any hard action, otherwise i have to put up this matter in the consumer court against asian paints and nirman hardware.

I need a new dealership form of asian paints colourworld . Plz help me what is process. My email i'd :- [protected]@yahoo.com mob:- [protected] plz help me.

I purchased two 20 lt. buckets of exterior apex product of Asian paints. It is seen that even after using 3 times, the wall is looking very bad. I lodged complaint to dealer as well as to customer care. But neither I got any assurance nor any initiative has been taken from both. My complaint was lodged on 02.04.16 and No. [protected]. Please do the needful.

Thanking you for anticipation.
Hemanta Kumar Nayak
Tel. [protected]

I bought two buckets from two different shops of Apex Ultima of 7978 color code, but both are different in shades.Both Shopkeepers makes me fool & said they had provided right color code I am in the middle of my house painting & the Asian Paint shop said they have provided right. I do not want my home in two different shades.Please take action on immediate basis, or send someone to me so that I can better explain my situation.If not I will go to the legal action which is definetly go in my favour.

So I am waiting for your early reply & waiting for your representative to resolve this issue asap.

Shop No 1 : Pink city Asian paints - Gopalpura Jaipur
Shop No 2 : Rajshree Paints Goshala Pratap Nagar Sanganer Jaipur.

Dear manager,
i am shailesh chavda(area managare in sun pharma since 9 years), i want asian paints dealership for my big brother due to he is working in home decore color since 13 years for as worker and as worker contractor.
he has big groups of builders and workers, so we want to become a dealer of asian paints at junagadh(gujarat)362001.
we are residing at madhuram junagadh and we want to open shop with your kind support.
we hope to get your kind reply for same and guide us how become strong dealers among exits dealers at junagadh.
we are await...

Asian paints royal play linea, done in our new flat looks awful after completion. No solution offered by Asian paints privilege club vendor Mr.S.Babu of M.C.Kothandapani Son, Chennai-5.
We are totally dissatisfied and regretting choosing Asian paints.

The Texture Paint was quite different of which was shown in quote and what was delivered by Asian Paints Home solution provider - Colour concepts of Kolkata.

-Texture Paints show by Colour consultancy at Home for 5424-RP Infinitex-Pebble.
using the Shade : Base- volcano 0578 Top - GreenLawns 7845.

- Texture Paints delivered by Colour concepts, HBS for Asian Paints. was quite different. it is showing dark patch for GreenLawns colour given and no reflection in lights. attached taken pictures for both colour summary given by colour consultancy and Paints delivered by Colour concepts of Kolkata.

I have done paint service from Asian paints easy solution 6 months before, after 2 months, there is a cracks n bubbles on the wall, since last 4 month I am tired to call again and again there customer service they always say we will call you within 48 hours. No one visit my place to check, why they provide warranty?

Is it really bad service from Asian paints service?

Consultancy Ref # 1541S00082
CRM Order # [protected] | 2.1.16

To Asian Paints Concerned Person

Regret to inform you that I am having vary bad experience by choosing Asian Paints Home Painting solutions.

On contacting Asian Paints Home Painting Solutions, I have been referred to Mehta Enterprise and subsequently representative (Nitesh Sharma) from Mehta Ent. came and initiated process for painting my home. during the process of the same I have been advised by your team to have Royale Aspira on each wall in Bedrooms as well as stair case portion and in Drg. Room. accordingly I have finalised the deal and agreement made in between us. further i have also been advised to take colour consultance and paid extra INR 2000.

Once the works started very surprisingly and shocking I came to know that we are being cheated! Your paint people have painted Plastic Paints on the wall!! (it was supposed to have Aspira). As per your norms you provide supervision and supervisor but none of your supervisor was aware about that!!! pls. note that we choose Asian Paints to have hassle free painting service but its not worth!

When I asked to your people how this happened then different story came into our sight that this mistake has been done by the contractor to save money as the wall which has been painted by Plastic Paints requires ony 200 ml of color and these much qty. doesn't come into Aspira. while asking the same to Contractor contradictory he replied that we are given material from Asian Paints and no more responsible!! at the end of the day it feels us like a hell!!!

Since this issue occurred we have asked Asian Paints to give proper justification why this has happened but none of them is replying properly. Work has been stopped as is where is basis and we are in the middle of the Sea without trusted Sailor!!! (I have already paid half of the Contract Amount)

Looking forward to your positive response.

Rgds,

David Christian

Hi,
This is in regarding the ongoing painting works in my home by your Colour Concept Team. My customer ID is 12532885. Still now there are many issues that forced me to complaint many times at your customer care. I am not at all happy with the service of Colour Concept.
Previously I have informed you about the colour mismatch with the shade code I have provided. Still that correction is pending from your team. Now the painter is irregular in doing the work at my premises. They are giving useless reasons & not coming regularly. How can you stay in a 2 bed room home where 80% of the area is covered by the painter?? It is almost one and half months we are staying in one room only. Even My wife is bit allergic to dust and due to this I am suffering from breathing problem frequently.
I have fade up with the contractor and the service advisor.
I know this thing happened to us because we have paid the full contract amount.
I am also attaching my room's pics of present condition.

This time we are going to complain in consumer forum also because we have been suffering a lot due to irregular and erroneous work of colour concept painter.

I had appointed the asian paints ezycolour home solutions to paint my house.
The work is not at all done properly, initially they said all the spots will be removed, its their guarantee but now they are saying that the spots cannot be removed, their was no such argument.
One more thing that the said the work will be completed before[protected] but its not done till now and no one is coming now to inspect, I have call up them almost everyday, they say that they will visit tomorrow, day after tomorrow but its been 1 month and no one has visited to complete the work.
I'm facing huge problems because of this. my address is 641, veer apartments sector-13, rohini new delhi-110085.

Mr. Jitendra nad Mr. Vedprakash are the person who took the responsibility to complete the work at my place.

Myself siva and my friend raghu opted for royal emulsion, old lace 0950 & glorious sunset x111, its been only 10 days and now the paint from the wall started falling. This is very frustrating and very absurd. Being such a big brand and selling such a low quality paint for heavy price is not acceptable.

Some time back, we applied paints for our residence / flat through dealer vide Asian Paints products. The result was quite poor as the paint started flaking off in matter of months. Also, the wall paint did not stay even through out and various shades started developing. We complained to Andrew Wilson and KBS Anand (CEO Asian Paints). The company disowned its responsibility for its dealer and its products after a purported investigation that found in their favour. They however stated they will offer a goodwill gesture of 35L of Royale paint. I requested them that for the kind of agony our family went through, the offer needs to be improved and it would be best if they convert that into monetary value as I no longer intend to go for Asian Paints. Since then, they are not even bothering to respond to my mails and make better of their word. It appears that they are least bothered about one customer experience and do not want to do anything to mitigate it. I have sent them to numerous reminders but to no avail. I sent one more reminder today to emails of Andrew and Anand marking one maill to andrew's personal email id as well but I doubt there will be any positive change. For other customers, think carefully before you choose from Asian Paints.