Asian Paints Complaints & Reviews

I wanted to paint my house and hence visited Asian paint's Colour guidance center at Bandra West. I finalized the colour scheme. Up till now everything was fine.
After a couple of days a contractor company approached us saying that they are authorised contractors of Asian paints for providing painting service.
I requested them to give quotation ON Company LETTER HEAD explaining work content and Charges for the same. They gave me quotation via e mail where in company name was not mentioned. They demanded 100 % advance with out giving any guarantee of the service to be provided. I was willing to pay 70 % in advance and balance before satisfactory and timely completion of the work, which they refused. ltimately I had to paint my house by local contractors, I feel cheated.

hi,

If you see even now we are shown add's of Asain Paints where they ask to type GUIDE and send an SMS to 56161 to receive a free copy. I have sent such SMS totally five times where I have also received call from their customer care two times asking my address, permission to call and market their products in future e.t.c., but am still waiting for the copy. I had first sent an SMS in month of September, In October I had also received an email.

When we send an SMS we get charged Rs.5.00 so in case if there are hundred's of customers like me who send an SMS and never get a copy imagine the rate of FRAUD. If they cant deliver as said in the add they should return the amount charged and STOP THE ADD.

I don't know if I will get a response but I surely hope that other people are aware about such scams and that too from company's like such whos brand names we trust and hardly put a finger on.


Thanks & Regards,

Preethi Anuroop
[protected]
"Luck is a matter of Preparation meeting Opportunity" - Oprah Winfrey

1. In the month of April 2011, I had painted my flat of approx 650 S/Ft at 1/15, Naskar Para Road, Santoshpur, Jadavpur, Kolkata - 75 with Asian Paints at a approximate cost of Rs 40,000/-. The paints were purchased from a shop "Colour Mate" 58 Santoshpur Avenue, Santoshpur, Kolkata - 75. After one month ie in the month of May 2011 while I wanted to clean dirts in the walls with plain water, I was shocked to see that the colour is being washed away. I reported the matter to Asain Paints Bombay Office as told by the Shop owner. They sent their representative to check it. The representative checked the bills and adopted the same method as I did and got the same result. He left my flat saying that the matter will be reported to his senior and I will be informed accordingly. Since there was no word from him, I rang up the individual after one week in which he said that since I have used low quality product of Asian Paints (ie Rs 215/- per ltr) Company can not do anything. I again reported the matter to the Asian Paints Bombay Office in the month of Jul 2011 and was assured to send another representative but till date no one has come up to check it.

2. It is therefore my request that necessary action may kindly be initiated to compensate me Rs 1,00,00/- for the following :-

(a) Cost of paints - Rs 17,000/- approx.

(b) Labour - Rs 20,000/- approx.

(c) Disturbance charge since I had to paint staying within the flat - Rs 63,000/-

I purchased Appcomin Synthetic enamel paints from H. M. Gulamali Through Gariman Enterprises 100 ltrs. amount of 17500/- but application of paints too rough, I complained to M/S H.M. Gulamali to visit the sight and solve the problem but he denied. Same paint will be purchased from Rainbow Marketing The rate is different from M/S H. M. Gulamali 650/- per Drum (20lters) . I complained to Mr. Harsh Bardhan on 09.10.2011 mobile [protected] (Asian Paints) , he said that paints is third quality so I can not give Guaranty.

sir,
I am a dealer of asian paints since ten years.On helpline i filed a complaint no.[protected] regarding poor quality of Apex but nobody responded.After that i filed a complaint no.[protected] regarding my TSO mr.ankit that last 3months he never visited my shop and not responding to my phone even.Now it's very difficult to do buiseness.I am complainting again n again but nobody cares.Please help me.

We engaged Asian Paints to paint our house. As per the policy they have collected 100% advance and started the work. We paid Rs.50,000/- and the person who collected the payment said there will be + - 5% in the final value. The painting work is completed with poor quality(no trained painters) and service. After the work is completed Asian paints gave me revised bill for Rs.75,000/-. As per my understanding Asian paints start the work only after collecting 100% payment, then why a revised bill for 75,0000 which was not informed to me earlier. If they had informed the amount earlier i would have not gone ahead with asian paints since it was more than my budget. When we questioned them why there is revised bill, we got a reply that they have taken the actual measurement now only(As per the welcome kit from asian paints, which we have received after the completion of the painting work, it says the painting work has to be commenced only after taking final measurement and 100% advance as per the measurement). I don’t know Why the hell they did not take the measurement before commencing the work, i was not aware of the measurement(I came to know only after receiving the welcome kit, which was sent after the painting work is completed) and I was under the impression that 50 k is a standard amount for a 1500 sq ft. house three bed room house (interior). Why should i suffer for the mistake from asian paints. Its a literal cheating by asian paintss to quote less amount and fetch the order to meet the target and take the additional amount from the poor customer. If they had informed earlier that it will cost me 75k I would have gone with a best local paint contractor who quoted me 65k. The RA did not supervise. In between they diverted the painters to some other sites and they don’t have the courtesy to inform the customer, since they are collecting 100% advance they are least bothered about the customer.

I have painted apex exterior emulsion for my house.The paint started peeling off with 6 months of painting.I have launched a complaint in customer care (Complaint No:[protected].A person from asian paint visited.I am not getting a satisfactory response from your side.Inspite of reminding the customer care no one is bothered .I have spent nearly 2 Lakhs for the painting.Please provide a proper solution for this issue.

my complaint is i wan 2 change my number which is feed in ur dealer contacts. bcoz i m also a dealer of asian paints since 50 years above. i will inform u that my no is changed .which is now[protected] , [protected] , [protected]. this are my contact nos so plz edit my nos.

THANK YOU
JOSHI BROTHERS GONDIA

Entered into contract recently by paying 100% advance. Committed start date of painting in contract was 20Apr11. Then it was postponed to 22Apr11. Then it was postponed to 27Apr11. Just received message that 27Apr11 will also not be met.
Have little confidence in any assurances given now by salesperson. Hence have asked salesperson to cancel contract and refiund money (which he agreed to). Hopefully, will get the full refund soon.

Why we went for APHS.
Brand name, professional service, effective site supervision and some kind of value addition like suggestions / expert advice for color schemes.
These are the very few of those mentioned on website of Asian paints.
APHS website has mentioned that “4 out of every 5 customers who have tried APHS are satisfied with the service”. I am very sorry to say that I am the one of those 5th customers who is not satisfied. (After looking at the quality of work done at my site, I really doubt your statistics) Moreover, I am the one who will never recommend Asian paints to any one I know at least those who want value for money.
Why we are ready to pay so much premium to APHS? Only for the premium service and cooperation that we expect. This is what your customer engagement executive also promised when they pursued the work order.
There were many promises like sanding of old color / masking of household items / covering the floor etc. but all these were carried out only when we asked for. Nothing was done proactively. You say “Skilled and trained painters by Asian Paints Painters academy” and they even do not know how to match edges, get rid of air bubbles? Before going to next stage a check was expected as a go ahead. This was never done by APHS team. Is this what you call expert and professional service? Need to change the definition then. The site workers were mostly monitored by my family. In fact what we expected was a feedback asked from us by your people at every stage. It is really funny that your people asked for us to sign a feedback form just saying that it is a simply formality and only when they found that this is going to be an escalation.
Work was delayed because of sentry item like masking tape. Color shades were not delivered in time which in turn caused delay and wastage of man hours.
What is most irritating is the attitude of APHS team. They have not even bothered to be the first to keep in touch when such occurrences took place. There is no coordination between the sales associate and relationship associate and the contractor to whom you have appointed to carryout the work at our home and the last with the customer itself. From the very first day, all the follow-up communication was unidirectional and only when I started first. APHS team never turned back in case of any delay. All queries were answered only when we asked for. Is this what you call customer friendly and customer facing?
Your relationship associate’s job profile seems to be a courier boy who manages logistics only. No supervision / no customer engagement / no expert advice what APHS claims for? The overall approach towards work was too much casual and unprofessional.

The asian paints unit in Hyderabad is an absolute fraud.These people have no manners and professionalism whatso ever.
I am an architect and have contacted Asian paints Home solutions for Painting works.Somebody by name (Rakesh)called me and said that he would be meeting me in a day or two.After about 10 days and my continous contact to him he failed to meet me and was very careless eventually i complained to the Asian paints helpline after which he took time and calld me.
After giving 3weeks of time they returned to me with a very rough estimate upon questioning their seriousness about work, they said that they would behave like this only and not take up the job and i can go ahead to complain again and these words where from the mouth of their business head(Gaurav).The job was estimated to Aprx Rs 10, 00, 000/-He is seriously unfit for that position..
Now upon insisting to talk to the complain cell they came up with a new story that as my site was too big they are not capable to execute the job.It is humours that a company so big cannot execute a site of Rs 10, 00, 000/-.
What ever may it take, i am going to take this matter to the highest level possible and make sure that those people regret for what they have done.

I WOULD NEVER EVER RECOMMEND ASIAN PAINTS FOR ANY OF MY FURTURE PROJECTS.

Regards,
Naren

As a consulting architect, i think i would be the most suprised person on this planet.The asian paints home solutions appears to be a fraud and the response is hopeless.It is a disgrace that the team leader behaves with out manners and dosent know how to present himself to a customer leave alone the sub staff working under him.I have been constantly following the complaint through the toll free number but there seems to be no response.
They have behaved in such a way that i have lost hope on this product and have decided not to recommend this product to any of my future projects.

Gaurav, Rakesh and Ali.They are the totally responsible for the decision i have taken
only if someone could get me the number of someone responsible to take up this issue seriously.

Regards,
Naren

SIR,



The Current Promotion Offered by ASIAN PAINTS On Televison, Print and Internet media is nothing but a Farce that I have experienced So far.


They are Advertising to get One Wall Painted to surprise your Spouse. There is a bait that a Popular Actor would visit your House.

After sending an sms, I received a Call stating that One Wall would be painted for me for free as part of the Promotion.



Further more today I received a call from the Asian Paints Rep Rajesh Desai (from the Office at Andheri East) stating that Charges would be Rs. 5000 to paint a Wall. This transpires to be a cost of Rs. 50 - 65 per Sq Feet for a wall of 80 to 100 sq feet.



This is nothing but Misleading the Customers to call in and get charged for Painting services, wherein the regular market rate is anywhere from rs. 15 - 35 psf.



I wish to report the Matter to the authorities for misleading the Public at Large



Regards



Tarun

As per T.V commercial Ad . I bought 40 Liters of Apex Ultima . They always say "BAHARI DEEVAROKO DHUL TIKNE NA DE" for 7 years . O n the basis of this I spent 50000 INR for painting Durability of Apex Paint is only 1.5 year . This is fraud commitment from leading paint company .i.e Asian Paints.

I want the penalty from the company . Please send cheque to my residential address

Anshul Gupta
Tel no [protected]

I have bought 20 Liter Professional Wall Primer having Bad Finish on the wall because of this Upper coat of Royale Luxury Emulsion got poor finish .

I spent around 45000 Rs for paint , Which was not upto the mark of 1000 Rs.

I bought watching television commercials of this Company. It said "HAR GHAR KUCH KEHTA HAI "actually it was wrong they should say "HAR GHAR KA PAINT KA COMPLAINT ASIAN PAINT HAI"

My advice to Every Mumbaikar Please donot go through only T.V Ads .Buy Genuine Products from other companies.Like Nerolac , Nippon, Jotun, Lewis Berger, ICI etc.

The above companies are actual paint manufacturer . They itself manufacture new product. But asian paints copy their Formulations.

So please........ .please.......please ........Think on this and Donot buy Fraud company's paint.

From,
Bahrain
Employee of Hempel Paints

I was promised that photographs for your foresight will be sent to you within two weeks. Even waiting for a month i did not receive photographs. On enquiry i was told that the photographs have been delivered at wong address in Jullunder. I told them to e-mail me soft copy, which they quickly agreed. I am still waiting for their e-mail, even on repeated reminders they have ignored the request. I expect some efficiency from reputed company.

Dr Vidya Rattan
871, Sector 8
Panchkula

I had engaged APHS in the month of Feb 2010 to do the complete 'Wood Finish' of doors, windows, and gates and painting of window grills of my whole house. The ‘Wood Finish’ is application of PU for the wood surfaces. During the work itself the applicator had taken too many short cuts for the work and even defined of 2 coats as one upward stroke and one downward stroke of the paint/spray!

I had repeatedly escalated it to the APHS supervisor and Mr. Raghavendra Kamat, the head of Radiant Enterprises, which had provided me the contract. I had also sent several emails of the non-conformance of their processes by the applicator and had enclosed photos of the shoddy work done by them. The applicator had done such a poor quality job that the doors and windows do not look newly done up at all. The head of Radiant Enterprises finally accepted the fact that APHS had never undertaken the ‘Wood Finish’ job of this magnitude. He had orally agreed to extend the warranty to 2 years but did not give anything written.

When the project was about to end, we observed several deficiencies in their work including peeling of the PU, bubbles, roughages, etc. APHS agreed to do the necessary repairs in late April and later we mutually agreed to shift it to third week of May. However, after several reminders, emails, and phone calls, they finally got the repair work done in September.

Once again, the poor quality of work and supervision has surfaced. Now there is white powder that comes off the surface of the gates and the main door. APHS tried to rectify the problem unsuccessfully.

The original melamine coat that i had applied 6 years back had withstood the vagaries of weather much better than the PU (which is supposed to be a superior product) coating done by APHS.

APHS did not take any timely action of having a knowledgeable supervisor to oversee the work. Consequently I have suffered a lot in terms of time, money, and my energy in following up with them. Their 2 year warranty term would be over by the time they finish the first job itself properly.

I would certainly not recommend APHS in Bangalore for any ‘Wood Finish’ job at all.

i had done painting in my house last month however due to colour infection & bed quality of asian paints colour all my family memebr total 4 person admitted to hospital & all are severe alergic broncatist i had sepnt Rs.70000/- for the same & i spoke with asian paints Mr.Praful Joshi officer customer services who is also agree & they taken all reports colour semple & today they give me report that mistake is in not colour it is in terpentile so u can claim to dealer my question is only who is reponsible in my case dealer who sell asian paint goods or company i just want my hospital exp reimbusement due to said i m not abel to work for one months & my father mother & wife all r seveer effected at present they r not cure so pls look into the matter & oblige

Hello sir,

We are holding the shares of the asian paints but have lost the
share certificates and folio number. The only thing I have is customer code[protected]

Please tell me what are the steps that I should take to obtain duplicate share certificates
and the latest status of shares?
Regards,

Kaplana N

After 8 years of staying in my house, I had got the house painted by Asian Paints home solutions(AHPS). They employed Shree Services based out of Erandwane, Pune for this purpose. I spent about 60K for the entire job.
After a few days, I started noticing cracks in multiple places. More and more started coming up. I called up the folks who did the work. No one would respond to my complaint. I raised a complaint on their website too. Finally, I managed to get hold of their so called after-service person. He gave me a lame explanation about the problem related to the structure of my house construction. Inspite of telling them that my house is 8 years old and cracks should not be appearing at this point, and also showing them a neighbour's house that they had painted, he would not agree that there is a problem.
When someone from APHS called me up for a survey of the job done, I again requested them to register a complaint. Another technical person came and gave me the same explanation.

I have shown the problem to many others who mentioned that the problem is related to improper use of laambi or incorrect mixing of water.
I am struggling to get this problem corrrected by APHS.