[Resolved]  Asian Paints — complaint about customer service

Address:

Gentleman Chit Funds Co. Pvt. India Ltd, Gentleman Apartments, Anand Bazar, Kottayam, Kerala, 686605

To whom so ever it may concern

I am very much disturbed and depressed with the service of your team. I fail to understand how they represent a company like asian paints.

I have discussed with one of your staff (Mr. Varghese - ernakulam) for the painting of my house (6500 sqft) and accordingly, he said that somebody will contact me from my locality. Accordingly, mr. Akhil called me from your company and asked for an appointment. He came to my house with one contractor (Mr. Ganesh) and checked the measurement of the area should be painted. But the measurement was given wrong, we rechecked the measurement from our side. We have informed mr. Akhil regarding the mismatch of measurement. Finally, they have agreed with our measurement. Accordingly, he gave me an estimate of rs. 500864/- and have transferred an advance amounting to rs.150259/- in the name of asian paints dealer. Once they have started the work. There was nobody from the asian paints for supervising the work apart from mr. Akhil. He told that he was from asian paints but i did not feel that because he was always with the paint contractor & supporting their work. As a company person, he supposed to be with the customer. He was not at all concerned about customer service.

As an international brand, we are not expecting this from asian paints. The work they have done i was not really happy with that. Both ​akhil and ​ganesh are giving false commitments. My house there was a work of dam proof & dam block. Before doing the work they have not shown the area. So how the customer will understand where have done the extra work. Mr. Akhil is only concern about the payment part to the contractor. Before painting, they need to wash & clean the area but they have done only in the main area.

This is really disappointing as we always use asian paints for painting our house. Now i feel the company is not bothered about the customer service and the quality of staff does not have a professional or corporate attitude.

So ​i​ have to write back to you to make you aware of the quality of people you have in your company and customer service you provide to your customers.

Hope that this will be taken care professionally​.​

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Regards

K. Babu
Vaikom, kottayam