[Resolved] Asian Paints — Completely different colour between Shade card and purchased colour

Subho1602

from Kolkata, West Bengal

Feb 7, 2022

Address:

Mrityunjay paints, 12 Bonfield lane, shop no 5,Kolkata 700001

Respected sir/ madam,
I had purchased a colour which code on shade card is Light Green N 2595 from asian paints authorised shop. But the colour i got is completely different. How could they so irresponsible while making colour. Me and our family members ar very very disappoint for that. I am sending all photograph. Please try to solve this issue as soon as possible

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Mar 25, 2022

Complaint marked as Resolved

Asian Paints customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2022

Asian Paints Customer Care's response Hi, we are sorry to hear about your unfortunate experience. Request you to please share your contact number in a private message. We will contact you to take complete details of your concern and address the same.

Feb 08, 2022

Updated by Subho1602 Try to solve the problem.

Feb 08, 2022

Updated by Subho1602 Myself Subhendu Das, [protected] is my contact number.

Feb 10, 2022

Updated by Subho1602 Respected sir/ma'am, what happened to my complaint. Please solve it urgently. Please send our house a enquiry team for enquiry. And arrange to repaint my wall which was spoiled by this colour.

Or send me e confirmation mail so that i can show to the shop that the shop will bound to give the actual colour and labour cost. Please sir do me this favour.

Verified Support

Feb 11, 2022

Asian Paints Customer Care's response Hi, thank you for sharing your contact number. We have escalated your concerns to our relevant team who shall address your concerns.

Feb 16, 2022

Updated by Subho1602 Company customer service executive has said that "This shade is for Distemper quality paints.
We don't offer this shade in Royale Range.
Pls speak with the dealer who has sold you this material. Its just a distemper paint. How the shop sold me this item.
I need immediate assessment amount for changing my wall colour. And completely bare by the shop. Please help me to get this. Due to shop owner fault why i should suffer for this.
I'm attaching supportive proof.

I need 2 liter of primer for covering the previous faulty colour. 1 liter of the genuine colour what i show him to give. And labour charges for repaint 1500 only.
My Complaint No. [protected].

Do this as soon as possible. Mail me and the shop.
My email id is subhodas.[protected]@gmail.com

And shop email id is [protected]@yahoo.com