Comments
Dear Arun, thank you for speaking to our team. Our representative will be visiting your site today to understand the concern better.
Dear Mr. Arun Mahavelikara,
We thank you for raising your complaint on https://www.consumercomplaints.in. At the outset, we understand the pain it would have caused you to find that Asian Paints Royale was not performing as per your expectation. We regret that you had to go through such an experience. We regret the inconvenience it would have caused to you and your family. After all one’s home is one’s castle and it is the pride of any individual.
Our representative visited your site on April 28, 2015 and observed some kind of white powder deposits on some of the walls painted with Royale. The application process followed at your home, as indicated by you, seems to be the proper procedure. We have in rare instances seen such an issue possibly caused by excess moisture escaping from the surface at the time of painting. Or this can also happen if there was high humidity in the atmosphere at the time of painting. In such cases a fine film of powder is formed on the paint film thus affecting the look of the film.
In such situations, Asian Paints has taken a call to offer a complete re-painting, for all the affected areas, as a solution.
We also regret the way the dealer has ignored your concerns. We will take up the matter with Pallath Paints, since the process of reaching Asian Paints, through our helpline is quite well established in the trade. In the future, in case you need to get in touch with us, please do call us on[protected].
We trust the solution offered meets your requirement. We shall treat this complaint as closed at our end once the re-painting work is completed. Our local representative in Kerala will get in touch with you to take this discussion forward. Thank you for your trust in Asian Paints and we will be happy to assist you in any way in the future.
Regards
Aparna
Asian Paints Ltd
We thank you for raising your complaint on https://www.consumercomplaints.in. At the outset, we understand the pain it would have caused you to find that Asian Paints Royale was not performing as per your expectation. We regret that you had to go through such an experience. We regret the inconvenience it would have caused to you and your family. After all one’s home is one’s castle and it is the pride of any individual.
Our representative visited your site on April 28, 2015 and observed some kind of white powder deposits on some of the walls painted with Royale. The application process followed at your home, as indicated by you, seems to be the proper procedure. We have in rare instances seen such an issue possibly caused by excess moisture escaping from the surface at the time of painting. Or this can also happen if there was high humidity in the atmosphere at the time of painting. In such cases a fine film of powder is formed on the paint film thus affecting the look of the film.
In such situations, Asian Paints has taken a call to offer a complete re-painting, for all the affected areas, as a solution.
We also regret the way the dealer has ignored your concerns. We will take up the matter with Pallath Paints, since the process of reaching Asian Paints, through our helpline is quite well established in the trade. In the future, in case you need to get in touch with us, please do call us on[protected].
We trust the solution offered meets your requirement. We shall treat this complaint as closed at our end once the re-painting work is completed. Our local representative in Kerala will get in touch with you to take this discussion forward. Thank you for your trust in Asian Paints and we will be happy to assist you in any way in the future.
Regards
Aparna
Asian Paints Ltd
Hi,
Thanks for your response. We have not heard anything from your local representative so far. I would appreciate if you would contact at the earliest
Thanks for your response. We have not heard anything from your local representative so far. I would appreciate if you would contact at the earliest
i want open new dealership of asian paints
Dear sir I want open dealership of asian paints in kosikalan (U.P) pls send terms & conditions Dear Dushyant, thank you very much for your query on dealership. We would request you to share your contact details over an email to the following email id - [protected]@asianpaints.com. Please note that the subject of the mail should say - "Asian Paints Dealership Request". Please mention your name, Contact Address (with district), Shop Name, Contact Numbers - Mobile and Landline, Email Id - (If you have an email id). Thank you once again for your query. Once we get your details, we will respond to them as soon as possible.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
873
Pending
196
Resolved
621
+91 22 3981 8000
Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
View all Asian Paints contact information
Regards
Aparna
Asian Paints Ltd