[Resolved] Asian Paints — Exterior paint is eaten by ant

Padmanathan AV

May 5, 2022

Address:

Sita Nagar, Nanjikottai Road, Thanjavur, Tamilnadu

My sister house got painted last August with Asian paint and Exterior Ultima was chosen to paint the exterior wall. Soon after painting we observed traces of white patches on exterior wall. It was found that ant started to eat it. We were trying to prevent it by drawing a circle around the damaged place with ant repellent chalk. As days went on extent of damage increases and we could not control ant from eating . We want Asian paint to look into this and resolve this by paying monetary compensation or with repainting with free of cost. We have the original purchase bill from dealer for the paint purchased.

Contact number: [protected]
Location: Thanjavur, Tamilnadu

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Jun 15, 2022

Complaint marked as Resolved

Asian Paints customer support has been notified about the posted complaint.

Verified Support

May 06, 2022

Asian Paints Customer Care's response We are extremely sorry for your experience and understand the concerns raised by you. We have escalated your complaint to the relevant team who will work towards addressing the same.

May 11, 2022

Updated by Padmanathan AV I have informed the sales officer who visited site that I am not convinced with his statement.
He said he would escalate it to the next level to deal with it further. Surprised to see this ticket is closed.
I would need a proper explanation for my claim that it is a problem with specific Asian paint products.

Expecting compensation as ant is damaging exterior wall painted with Ultima and it is not damaging walls painted with other variant of Asian paints. Expecting honest answer and compensation from Asian paints on this matter.

Verified Support

May 14, 2022

Asian Paints Customer Care's response We are looking into your issue and we will call you back at the earliest with an update.