[Resolved]  Asian Paints — misleading commitment - no response from your helpline

Address:

Malka Ganj, 110007

I am very much disturbed and depressed with the service of your team. I fail to understand how they represent a company like asian paints.
I am not usually one to lodge a formal complaint about anything, but the unprofessional behavior of one of your employee's has impacted me so severely -
We booked total paint service and booked royal paint for interior and apex for exterior and all wooden polish
Last 4-5 days i have called numerous of time reading the work compliant going on at my place and the dealer is least bothered to entertain our compliant and the contractor asked us to go ahead and make the compliant no one will listen to you. From last 5 days its seems that the statement given by contractor “ rajeev “is true “ no one will listen to you”. Below is timeline -

• work start – 5 may 2019
• first complaint to dealer on 7 may 2019, regarding the quality issue and mixing of color (They mixes tractor/ace in royal). Dealer attending the call and till now not reported. I called 4 to 5 times and he not reported back to me
• complaint to customer care team on 8 may and since then i am calling every day and the same line they are responding “someone from complaint team will revert back to you” and i am listening the same every time
• 11 may 2019- we asked for the service that we booked and paying and contractor agreed asked for inr 2000 extra for repaint the room again with royal.
• 12 may 2019 he asked to pay 10000 extra for redo all work as per initial booking. We declined his offer and the contractor and labour and left the work place and have not yet reported. We asked to leave all paint here so when the quality team will come they will check the quality of painting.

No one even calling or least bothered about the compliant to call and check what exactly happened.

As an international brand, we are not expecting this from asian paints. The work they have done i was not really happy with that. This is really disappointing as we always use asian paints for painting our house. Now i feel the company is not bothered about the customer service and the quality of staff does not have a professional or corporate attitude.

I hope some will look into my matter urgently and resolve the issue.

Regards,
Sanjay nagpal
M: +91 (0) [protected]
M: +91 (0) [protected]
Sanjay. [protected]@riotinto.com
[protected]@gmail.com