[Resolved]  Asian Paints — Paint Peeling; Warranty Dishonoured

Address:

130, Jawahar Nagar Rd No 1, Goregaon West, Mumbai, Maharashtra 400062

I had painting of my house done under a Fixed Fee Contract with Asian paints between Oct 2020 and Jan 2021. Asian paints In Dec 2021, I started seeing defects and deficiencies in the painting (both external and internal). I have been complaining since Dec 2021 and there has been NO response from Asian Paints despite repeated consolation that someone will connect with me. I'm helpless and at the mercy of them. Interestingly there is NO way for me to escalate also. I remember speaking to Ravichandran, Mustafa and Vidhya within a span of 1 month (Feb 2022 and Mar 2022) and all of them repeatedly told that their supervisors are too busy and my matter cannot be escalated. I need a resolution, pls.

Business Partner # 11670619
Product Complaint #[protected]Vidhya raised ONLY on 04-Apr for my mail sent on 18-Jan-2021.)

Pls support. I relied on Asian Paints since I want to buy ONLY Indian and help support "Make In India"

I got a response from AP on 05-Apr giving me the reason as Ground Water level rising. My complaint was that the paint was peeling in my hall, verandah, and bed room. But, their assessment was ONLY for the dampness. It did NOT mention peeling at all.

One of the AP representative, Sharath disconnected my call, when I was trying to explain. He was OK for me to raise any compliant in any forum - kinda hinting that as a customer, my rights are none, wrt. their warranty clauses..

AP did a good job painting and the process was excellent that my house was chosen for their AD campaign. But, now, I regret choosing AP, an Indian Vendor.