[Resolved]  Asian Paints — Premium Emulsion

Address:

Mysore

Dear sir
This is an old complaint raised in Feb 2020 after I got my entire house painted ( exterior + interior). Please note that I'm your customer for a couple of decades.

1 Initially used a blue shade of Premium emulsion after sanding, patty and primer application. 2 coats of blue gave heavy patches. Your person visited and agreed to the fault and replaced a different shade of blue. Same process followed and still heavy patches were found. For the second time, I had to pay 1500/- as labor charges which you had agreed to refund. Now, again your person(s) ( Manish and Naveen) visited and agreed the blue shade needs to be redone again from first. Please do the needful.

2 I had also given a complaint of sticky damp proof on the terrace. Your dealer MM enterprises in Mysore had sent the painter and instructed him to use damp sheath as primer and on that damp proof for the roof as the outer coating which the painter did as per your dealer.
Though I paid the dealer in full ( final payment by cheque), he refused to give the bill for the purchased products. Now, as your repeat customer, i stand cheated for the folly done by your dealer. I was told by your person who came for inspection that required amount damp proof is not used and hence cannot give warranty for the damp proo[censored]sed on roof. It is still sticky when it is sunny and the roof becomes hot. We did as per the dealer who says he instructed the painter as per the training given by Asian paints.
When he agreed to compensate for the damp sheath+damp proo[censored]sed on the roof, I told him that if it is the fault of Asian paints, lets get the compensaton from them and why you give it.

Subsequently, he refused even to compensate nor agreed to give the bill in spite of paying him in FULL. Disgusting to note that I feel cheated.
Also note that Apex Ultima started to peel at one corner and damp proof put on vertical walls has stains.

Now, in spite of all the discomfort and the sense of being cheated, I still opt to use your product for another house of mine shortly. Naveen is aware of this.

Try to do some justice and give necessary compensation and cover the products under warranty.