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Complaint regarding the product
Unnikrishna Varma
Mon, 10 Oct, 13:21
to customercare
M/s Asian paints
Customer care
I had painted my house and did water proofing of my roof some 18 months ago. This was done by M/ s Express painters Ernakulam, Kochi (Mr Siju, )
by using the products of Asian Paints . The main aim of doing the water proofing was to prevent seepage of water on the ceiling . However off late the seepage has again started . When this was done they had assured me that there will be absolutely no problem and gave a guarantee of 10 years which the company claims. They have given a guarantee letter with respect to each paint/ emulsion used for varying periods.
I had lot of expectations regarding the quality of Asian Paints . However Iam disappointed regarding the same. A complaint was lodged with local office (Complaint no [protected])
This was assigned to Mr Sudhish Pai who inspected the site and latter informed that he cannot do anything about it. I feel that having explained to him and shown all documents, instead of dealing the issue in a professional way he was quite helpless in addressing the issue in a desired manner.
I can only assume that whatever the Company claims via various media etc is not true at ground level .
Before going further on the subject I request your esteemed company to redress my grievance to a logical conclusion.
Thanking you
Regards
N.Unnikrishna Varma
MTRA 25, YASHAS
St George LP School Road
Edapally, Ernakulam, Kochi
682024
Mob [protected]
The complaint was sent to customer care on 18.10.22 and I followed up with them with 4 reminders . However I get a stock reply that the complaint is forwarded to the concerned dept: . It is really disgusting that the company pays scant respect to customer complaints . Hope you will do the needful Was this information helpful? | 
