[Resolved]  Asian Paints — Product Quality reg


Your Technician Mr. Muthu Sankar his contact No. [protected]
Your Technician Mr. Muthu Sankar his contact No. [protected], is coming and check the Apex paint Buckets ( 4 * 20 - 80 Litre) also check Asian Wall Primer Exterior Buckets (50 Litre) and take pictures.

Now discusses with suppliers and ask to painters paint the sample (Raw Paint) with out pouring the water but sample also same issue and they (Mr.Muthu Sankar) arranged 2lts sample shade no. 2950 but Apex17C Base instead of 20G Base as per instruction with out pouring water and Painted now issue was solved.

But your are compensate only 40 Litre and also myself 20 Litre new bucket exchange with Apex shade no. 2950 but Apex17C Base instead of 20G Base. As per your instructions instruction with out pouring water and Painted but your 17C base paint will be very diluted conditions now painting work pending due to the shortage paint.

Already myself asked 80 Litre but yourside only compensated 40 Litre and myself exchange 20 Litre now 20 Litre requires balance work, the shortage due to without pouring water as per your Technician instructions & Apex 17C base paint very dilute condition.

Myself informed your sale people only completed the painting work and close the Complient but they insisted me don't worry in any issue they're take care me, because with in 24hrs issue will be closed and gentle man agreement myself close the issue, Now issue was arises because of the Your paint quality.

Today morning contact him (sale person) still now no response and last Two days with out work Painter waiting due to shortage.

Already last two days and today no work processed and waste of manpower & money due to this issue.

Kindly request you to solve the issue and provide another 20 Litre Apex 7950 17C at the earliest.



Get Outlook for Android

From: Sivapragasam M
Sent: Monday, October 11, 2021, 07:23
Subject: Re: Complaint No. [protected] Application Details

Please take care of this, Still now no one come, As you informed with in Twenty Four Hours assistance provided.
This is for your Information.

Get Outlook for Android

From: HL_BCC3
Sent: Saturday, October 9, 2021, 12:30
To: [protected]
Subject: Complaint No. [protected] Application Details

Dear Customer,
Complaint No.: [protected]
Complaint Created Date: 09.10.2021
Customer Name: SHIVA PRAKASH
Customer Address: SHIVA PRAKASH 2/130 Aravayal, South 1st Street, Shanmuganadhapuram, Devakottai Taluk 630314 TN SIVAGANGA Tel [protected]
Application Details:, ,
Was this information helpful?
No (0)
Yes (0)
Nov 27, 2021
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2021
Asian Paints Customer Care's response
Hi Sivapragasam, we regret the unpleasant experience. We are sharing this with our team and they will get in touch with you.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Asian Paints
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Asian Paints Phone
    +91 22 3981 8000
    Asian Paints Address
    Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
    View Full Information