[Resolved]  Asian Paints — sale of expired products by asian authorized dealer

Address:	500062
Website:	asian paints

Asian paint dealer details : balaji traders hardware and paints, a. S. Rao nagar, main bustop, hyderabad 500062.
Product code : 0027
Product name : royale luxury enamel wood & metal base coat
Manufacture date and batch : 07/2014 a14
Complaint : selling of expire products
Action need from asian : to be clarified why asian not mentioning the product shelf life in can. It mentioning shelf life as 3 years in web site data sheet only.
How the customer know that product what he purchasing is good or not.
Aisian paints representative present at shop : mr mohan
Date of purchase and incident occur :[protected]
Details of complaint and loss caused by the asian paint dealer that too in presence of manufacturer representative present that time at shop representative name : mr mohan.
I purchased 1030 rs paints on above dealer in that 2 lts of royal luxury enamel wood and metal base coat (Product code 0027) is one. The manufacture date 07/20114 / a14.
Morning i purchased paint and handover to my painter to start the grill painting. When after noon i came painter showed the paint more than 20 % bottom was become solid. Then the second can we opened that also same condition. Then i checked manufaturer date and your data sheet and it was known that paint shelf life is only three years. Then i gone shop and asked him to return of money or good paint. Then dealer explained that asian will not pay money so i cant either i can exchange or return money. On questioning the dealer why you are selling the expire products then he said paint self life four years. Then on challenging this he introduced the asian representative present at that time at shop mr mohan. He advised that sir nothing will happen just add some water ad mix it apply. When i showed him mix instruction that this primer not supposed to mix with water when used on metal surfaces. He replied that instruction will print like that but i am representative of asian and nothing will happen. Whether it is true or not asian people will know better. Ultimately i did not get new product or refund my money by the dealer. This was happen infront of mr mohan aisan manufacturer representative and in authoirzed dealer. I want to know one more thing now i appied to my ms grills the expired paint may be it will not stay more months can i apply next year oil based enamel on this surface or not

Resolve with asian paints why they are not printing expiry date on paints. Shelf life they are mentioning in data sheet. At least they have to write shelf life on paint can.in this nothing is mentioned about shelf life product name and code : 0027. Please take necessary corrective actions to avoid loss of any other customer with asian dealers like me.
Clarify if you need any more details let me know my email id : [protected]@yahoo.com