[Resolved]  Asian Paints — unresponsive to customers and very poor service

I had got my house painted in nov-2017, within a months time the paint had come off (Assuming because of the moisture in the paint) and was immediately brought to the contractor's notice. They asked to send pictures of the wall after doing so we were told that this is because the external staircase of the building is being washed which is a very bad excuse in the first place because the earlier paint lasted and was perfect for 5 years, maybe it is the product of this company which is of such bad quality that this has happened.

We have been following-up with the company ever since, calling on multiple numbers and always being told that we shall receive a call from the complaints team and till date there has not been a single call back from anyone.

After seeing similar complaints in great numbers has confirmed that this company only loots people until they receive the money and is such a fake and worthless brand.

Horrible!

If anyone here can assist me to take this complain further and escalate to the appropriate person then it would be of great help.

Complaint number registered with the company - [protected]
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Nov 27, 2018
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2018
Asian Paints Customer Care's response
Dear Shruti, we are sorry to hear about the experience you have been through. We have forwarded your complaint to the relevant department who will work towards addressing the same.
Complaint comments 

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Dear Sir, after 6 month of colour quality being detoriated in the whole house. I had used asian paints atmost white colour. I dont khonw why company is using sucha bad quality colour...unsatisfied customer
jinal d shah
paldi, ahmedabad
[protected]
Asian Paints Customer Care's response, Nov 2, 2018
Verified Support
Dear Jinal, we regret the unpleasant experience. We are sharing this with our team and they will get in touch with you.

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