[Resolved] Asian Paints — Very poor quality of work | |||
On 16th August 2013, we ordered Asian Paints for painting our house and also for some repairing work.Mr. Joydeep Chakraborty (of Colour Concepts) came to us, took the order and he gave the contract to Mr Anshuman Naskar for the job, who did not have any proper labour to do the repairing job or the skilled painter to do the texture in our drawing room.As a result, the painting work is still incomplete and on top of that, the RA Probir from Colour Concepts forced us to choose the texture design and colour according to their choice and not ours.We reluctantly agreed to go by their choice and gave them a chance, but the contractor could not even bring out the proper design even on the third attempt. We have complained several times to Colour Concepts(Kolkata) and once even to Asian Paints Kolkata office.Supervisors from Colour Concepts came to our house, after getting the written complaint, only to mock at us and no one from Asian Paints bothered to even reply to the mail.We are truly shocked at receiving this kind of treatment from a reputed company such as Asian Paints, that also after paying Rupees 1, 44, 000. Contractor- Colour Concepts (Kolkata) Contractor ID-CKOL060004(As stated in our billing) Regards, Sipra Poddar (M)[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Sipra,
This is with respect to the painting work undertaken at your site by Asian Paints Ezycolour Home Solutions.
Your first selection for the designer wall was Royale Play Stucco-Slate-Inner Bark (8638). The same was executed and was up to the mark. However you did not like the finish and insisted the same to be changed. We agreed to do an alternate design purely as a goodwill gesture.
The second selection that was done by you was Royale Play Stucco-Marble-Inner Bark (8638). Basis your decision on the available options, our team executed the same. As on date we would require 3 working days to finish the wall. However as per your recent complaint and the communication with our team you want a third change.
We are willing to change the shade as per your choice. However this is purely in the form of a goodwill gesture. Post this we will not take up any further changes. Request you to provide us with your decision at [protected]@asianpaints.com. Basis your reply we would fix an appointment (at a time of your convenience) to freeze the plan of action.
In case we can help you with anything else, please free to get in touch with us.
Regards
Aparna
Asian Paints Ltd
This is with respect to the painting work undertaken at your site by Asian Paints Ezycolour Home Solutions.
Your first selection for the designer wall was Royale Play Stucco-Slate-Inner Bark (8638). The same was executed and was up to the mark. However you did not like the finish and insisted the same to be changed. We agreed to do an alternate design purely as a goodwill gesture.
The second selection that was done by you was Royale Play Stucco-Marble-Inner Bark (8638). Basis your decision on the available options, our team executed the same. As on date we would require 3 working days to finish the wall. However as per your recent complaint and the communication with our team you want a third change.
We are willing to change the shade as per your choice. However this is purely in the form of a goodwill gesture. Post this we will not take up any further changes. Request you to provide us with your decision at [protected]@asianpaints.com. Basis your reply we would fix an appointment (at a time of your convenience) to freeze the plan of action.
In case we can help you with anything else, please free to get in touch with us.
Regards
Aparna
Asian Paints Ltd
Dear Aparna,
I do not know from where you have got the information.The first stucco(slate texture) was horribly done by the contractor of Colour Concepts(a photo of which is enclosed herewith). When we raised our concern with them, the RA forced us to choose the marble stucco in the same colour. We hoped that this time they will be able to do it right.But this time also, we were totally shocked by the work done.The picture of the second stucco is also attached and if you think this marble texture was "up to the mark", then I would have to ask you to stop advertising otherwise.
Further I would like to mention that instead of implying that we are very fussy, why don't you send your team of experts to our house and inspect what the contractors are doing.How far they are skilled in doing Asian Paint texture of which you are so proud of?
If you continue to think that you are doing " a goodwill gesture" to us, then I would suggest you to not to do that charity towards us and we
will keep the stucco as it is and show others that the fish scales like texture is actually Asian Paints marble stucco...
I do not know from where you have got the information.The first stucco(slate texture) was horribly done by the contractor of Colour Concepts(a photo of which is enclosed herewith). When we raised our concern with them, the RA forced us to choose the marble stucco in the same colour. We hoped that this time they will be able to do it right.But this time also, we were totally shocked by the work done.The picture of the second stucco is also attached and if you think this marble texture was "up to the mark", then I would have to ask you to stop advertising otherwise.
Further I would like to mention that instead of implying that we are very fussy, why don't you send your team of experts to our house and inspect what the contractors are doing.How far they are skilled in doing Asian Paint texture of which you are so proud of?
If you continue to think that you are doing " a goodwill gesture" to us, then I would suggest you to not to do that charity towards us and we
will keep the stucco as it is and show others that the fish scales like texture is actually Asian Paints marble stucco...
Dear Aparna,
Thank you for your quick response.With respect to the above mentioned complaint, Colour Concepts came to our house and did the stucco again, which, we are satisfied with.They have further solved any issues, we had, so thank you again for your co-operation.
Regards,
Sipra Poddar
Thank you for your quick response.With respect to the above mentioned complaint, Colour Concepts came to our house and did the stucco again, which, we are satisfied with.They have further solved any issues, we had, so thank you again for your co-operation.
Regards,
Sipra Poddar
Complaint code 11569299
I already registered the complaint and received the code 11569299 and your service in charge agree to pay for repainting and I invest for repainting also. The amount not settled.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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We regret the inconvenience caused to you. We will investigate the concern internally and revert to you shortly. Please bear with us.
Regards,
Aparna
Asian Paints Ltd