[Resolved]  Asian Paints — Very poor response to my repeated complaints

Asian Paints is not very customer friendly and is very uncooperative in looking into customer problems/complaints. I am in Bhopal (MP) and had contacted Asian Paints for complete painting of my house. They gave a proposal for end to end painting work which included a Health Checkup for the premises before starting the painting work. I gave a blanket approval to their proposal. They did the work in a very shoddy manner without proper supervision and the concerned executive was absent for over 15 days out of about one month.
To my surprise I found that fungus had formed on some inside walls, after some rains. The most expensive paint ULTIMA had been used on the outer walls. The Asian Paints representatives informed me that they can take no responsibility for this as I had not got damp proof done on the walls. In their proposal damp proof was nowhere mentioned. They put all the blame on the customer and completely washed their hands off. To my repeated calls on their help line there was no response.
So I would advise customers to be very careful about giving any job to Asian Paints and try out Berger Paints, Nerolac or many others in the Market
Niranjan Sinha, [protected]