[Resolved]  Asian Paints — wrong product

Address:

Mumbai City, Maharashtra, 400050

Mr jaidev nandi ceo asian paints
This is to bring to your attention that i had recently entered a
Contract with asian paints with the hopes of redecorating my home. A
Gentleman by the name of nishant gudhekar (Bharat paints) and his
Colleague sujit jaiswar were my main points of contact. I decided to
Take the option o[censored]sing a contractor as it was more budget friendly.
The asian paint contractor i worked with was bharat trading company from santa cruz. I, upfront told nishant that i am on a limited schedule and
Have to return home by a certain date. Nishant assured me that the
Work could be completed with time to spare. Nishant instructed the
Contractor to begin work on my flat. My first few experiences with him
Were that he did not care at all about me or my home. He was aloof,
Disinterested and rude. We got into many arguments until he decided to
Bring his supervisor aniket singh (Vikhroli team leader) to the
Meeting. We finalized colors, patterns, and textures. On that meeting,
He insisted i give him 44, 000 rs cash, and i obliged, for which i
Asked for the receipt. May 13th, 2019 as the work was approaching
Completion, he asked for another rs 30, 000 and no receipt or bill of
Sale. On may 14th, i came to inspect the flat and nishant gudhekar
Requested i give him another 10, 000. Once again, no receipt, nishant
Quickly pocketed the money and left with the painters because he saw i
Was preoccupied with workers that i had hired for other projects in my
Home and not looked at the ceilings or walls. He said he was in a
Hurry and a complete walkthrough was not done.

As i inspected the job the painters had done, i was horrified at the
Shabby job they had done. All the walls are uneven, with waviness and
Bubbles, dents on all sides in all rooms including the ceilings. The
Ceiling of the bathroom is caved in with severe dents on walls. Mr.
Nishant refused to speak to me, answer my calls or respond to me and
Blocked my numbers. A complaint number was registered and given to mr.
Aniket singh. The complaint number is [protected]. He then said a member of his technical team would reach out and schedule a time to come visit
The site. I begged for the process to be expedited because i leave for
The us in 10 days and needed this matter resolved as quickly as
Possible. Nobody has contacted me as yet. This evening, mr. Aniket
Singh rudely hung up the phone saying that a complaint takes 48 hours
To go through the system. Mr. Aniket singh was sympathetic at our
Ordeal initially and said someone would contact us in an hour. Today
After trying to reach him several times, he too blocked my telephone
Numbers and has not informed me when the technical team would show up.
This is purposely being done as the thought process is that i have to
Leave on my scheduled ticket and will not cancel my ticket and this
Gang would get away with this horrendous act.

Mr. Rajendra, the asian paints/ bharat paint contractor, explained to
Me that a wrong pop was used in my home. The contractor used patra
Pop, but he explained my walls needed bottom pop. According to the
Contractor, nishant and sujit asked him to continue the work in spite
Of visiting my site several times and saw due to the patra pop was
Used, the walls were uneven and bumpy. Nishant & surjit knowingly and
Maliciously gave a go ahead with the project. Mr. Nishant gudhekar
Purposely continued the work, ruined my home to get revenge on me for
Calling him out on his horrible service and attitude. If i had been
Informed by any of them, i would have been happy to get someone to do
The bottom pop work and quickly installed ceiling plasterboard for the
Bathroom and continued the work with asian paints. They were not
Ignorant about the pop problem but needless to say, these two men have
Ripped me off my money but in fact, are thieves representing your
Company. Unfortunately, we are deceived by your fraudulent
Representatives and asian paints are spoiling their name with the nri
Indian community.

It is my belief, that nishant gudhekar made double estimates along
With surjit jaiswar, one for the company and one for me. He has now
Run away to his village after purposely ruining my home. I want to
Inform you i will be filing an fir against mr nishant gudhekar &
Surjit jaiswar, who are a team of crooks defrauding nri's.

I had no choice but to write to you and hope you can come forward with
A help or a refund as this job has to be completely redone. Thank you im