[Resolved]  Asianet — High ping constantly at certain hours of the day.

Address:Thiruvananthapuram, Kerala, 695032
Website:asianetdataline.com

I have made a similar post regarding Asianet broadband ramping up pings on certain hours of the day, it has been a month and they still haven't resolved it and customer support is a acting like an actual potato when it comes to resolving issues.

Earlier I made a post on the same website and luckily they replied, but haven't changed or either thought of fixing, what makes it frustrating is that, on certain times of the day, it gives an amazing ping of 34 to 54ms on Indian and SEA servers, on the other hand, for the past couple of days the ping has been unbearable as it never drops down below 100 - 120ms.

This issue has been going on for a month and I would like to change to an another ISP if this continues.

Subscriber ID: TV118940
Contact: [protected]

I have attached various screenshots below to further explain to you what I am experiencing.

1. The ping on Mumbai Servers are considerably higher than it is supposed to be. I have opened up Task Manager for you so that to show you no other app is using up bandwidth.

2. The second picture is a tool that I use to calculate pings of servers on certain regions, while, ISPs such as BSNL and Airtel give less than 80ms, Asianet tries to not go below 80ms.

3.Third picture is a Peer to Peer session on Garry's Mod while connected to a computer in "Thalasery" who is on a 10 Mbit Railwire connection, he has made certain that he has not using any other app than Garry's Mod and I am having spotty connection to his system.

It has been a month and you have not made the least interest in fixing it. If this is not fixed in less than a month, I am happy to switch to a more stronger connection.

Thank you.
+3 photos
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May 17, 2017
Complaint marked as Resolved 
Asianet Satellite Communications customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2017
Asianet Satellite Communications Customer Care's response
Dear Sir,

Sorry for the inconvenience caused, We have noted your concern, We'll contact u soon with assistance.

Thanks & Regards
Asianet Broadband Team
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