[Resolved] Asianet Satellite Communications — asianet cable disconnected but still adding dues and torchering constantly

TijiThomas

Address:

Thiruvananthapuram, Kerala

Hi,
I had requested to disconnect the asianet cable service in june 2019. I haven't recharged or used the service since then. After continuous follow ups over the mail and calls to service desk, they processed the disconnection request in september. There after i recieved multiple calls from regional/head offices asking for the reason for disconnection. I had conveyed the reason that they are charging too high which is no way worth for the service. After so long, today i got a call from asianet saying that i my cable connection is inactive but not disconnected and hence it will be auto renewed and i am liable to pay the dues.
Why should i pay for the service which i haven't used at all? I could see similar complaints aganist them in this portal. Is this asianet's usual drama to loot the ex-customers.
Anticipating help on getting rid of this torchering.
Thanks,
Tiji

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Feb 25, 2020

Complaint marked as Resolved

Haven't recieved any sort of communication/response from Asianet. Still not sure if it is resolved.

Asianet Satellite Communications customer support has been notified about the posted complaint.

Feb 25, 2020

Updated by TijiThomas Hi,
I could find that the complaint has been marked as resolved. But I haven't recieved any mail or call from Asianet.
Hope Asianet has done the needful.
Thanks,
Tiji