Asianet Satellite Communications — asianet digital tv

Address:

Thalassery, Kannur, Kerala, 670101

In reference to my complaint: LA0071394,

I am an asianet digital tv subscriber (LA[protected]. I have always issue with payment in inactive period. I paid my last bill on September 2018, and i was told about the prepaid migration to be done soon to avoid the billing for inactive period. This time also i have found out that my bill is provided till the month of June even as we did not use and the connection seems to be inactive from March 2019 as informed by the customer care representative.
I have been paying the bills when i reach hometown and have been paying bills even in inactive period.

I could find that around Rs. 2000 was billed as BFP charges for pre-migration period when the connection was inactive. I have paid the bill even though i felt cheated, but again came to know the need to upgrade the set top box to HD (Only after i selected an HD plan and tried to view it).

I have to pay around 4000Rs (including the 2000 mentioned above) for the service i never got. As a long term customer of Asianet, i would like to request you to look into the matter and provide exemption.