Asianet Satellite Communications Complaints & Reviews

I had received changed my Asianet BB Plan from TU 799 to TU 1099 @ 25 Mbps speed. My BB Customer ID is tv104901 in the name of PV Subramaniam at VNRA 79, Vikas Nagar, Chekkalamukku, Sreekariyam, Trivandrum 695017. Right from the day, about 2 weeks or so ago after plan change, the BB speed from 8.30 to 11.30 PM is just about 3 to 4 Mbps ONLY. Lodged several complaints about this to BB Customer Care at [protected] as well as their helpdesk by way of calls and emails. But as of date nothing is changed and the speed is JUST 4 Mbps ONLY from 8.30 to 11.30 PM. I am paying a handsome amount in advance for whole year subscription : but the goods received is horrible, pathetic, disgusting and disappointing.

TV channel list has to be selected urgently.
I am unable to register for channel selection on 20-2-19.. issue is that my mobile no is which was registered earlier, is not shown in asianet site www.asianetdigital.co.in. so i don't get their OTP. so can't register.So channel selection is not possible
Dr Raju George
[protected]@gmail.com

Called Asianet customer care call back number @ 3.07 pm today (1st call) and the 2nd call made at 3.12 pm. And I got the call back from the customer care @ 5.22pm. This not the fist time issue with Asianet. they are very waste than the 80's government service. If they attend the call then also they are not polite the customers. they way talk they are providing free service to the customer. if Asianet is not providing better service then there is no other option than cancelling their service and look for the other option

Hi
My Asianet Digital Subscriber Code is GA91100454. I was migrated to Prepaid plan as per the TRAI regulation. I had opted for channels and have paid for the same. Since 9th Feb 2019 till 19th Feb 2019. I am in contentious follow up with the customer care each day to get my Free to Air Channels and they mention that this will be resolved in 20 minutes or half an hour and the same is still unresolved and iam getting only 7 channels apart from the statutory channels suggested by TRAI. Most importantly my issue is unanswered and resolved after 10 days. I had an amount balance of 341 Rs which is deducted automatically by the service provider and was showing a -ve balance yesterday.
Request your goodself to pls look into this and help out with a solution. While contacting the customer care initially they where reluctant to give me a complain ticket number finally yesterday they have issued a Complanint number with is GA 1243878

Hi sir,
Asianet satellite communication is not obeying the orders of trai, the photo given is a proof. Asianet charges rs.616.18 as per their pakage to get the channels. Where as trai has orders to collect is different.
Hope trai wuu look into the matter and do the needful
Thinking you
Tours sincerly
Mathew george

Even though switched over to new scheme. Only 7 hd channels are available i
I selected a number of free channels. Only dd free channels available for the last 7 days. Customer care not helpful. As per system requirement i have to cancel order no34171 to get more channels. This is to be done by customer care. I paid rs 285/-. Please rectify immediately otherwise i have to switch over to anther d th

The local distributor in kodanad (Ernakulam distt) informed that selection of individual channel is not possible and we are being forced to shell out money for one of their packages. This proves that in india big organizations like asianet digital don't care about trai's new framework for dth and cable. Is there any forum where we customers can complain and get it sorted.

Greetings,

I have submitted my choice of channels to facilitate migration to the new scheme subject to new trai guidelines, for two set boxes operating under subscriber code da92002210, via alacarte channels,

New mac: vm[protected] - channels: 68, valued @ rs. 410.64,

I had my set box replaced as per the advice from your service personnel, for which i remitted an amount of rs. 1150/- (Rupees one thousand one hundred & fifty only), vide receipt 2017/5779159, and my account has been debited of in advance for both the set boxes assigned,

The new mac: vm[protected] does not show the channels i opted for, and the channels i choose show an error: unauthorised channel,

Neither are service personnel available to address the issue,

Looking forward to the immediate resumption of my services, asap,

Thanking you,

I selected my channels on alacarta basis at asianet and my payment reference no is 1125031 dated 07/02/19. But the following channels they are not providing even after 3 mails and not responding to any mails.
Asianet plus, cnn (English), raj tv, jayaplus, sun news, raj news, india today (English), bbc, ndtv profit, aajtak, ndtv hindi, asianet hd, zee keralam, tez hindi.
All the above channels fee paid online, customer care number not working, when contacted directly they informed they will provide but after 2 weeks nothing has done and they are showing interst in accepting their package only.
This is against court verdict and trai.

Greetings,

I have submitted my choice of channels to facilitate migration to the new scheme subject to new trai guidelines, for two set boxes operating under subscriber code da92002210, via alacarte channels,

My particulars are as follows:

Subscriber code: da92002210

Name: sudheendran thampi

Mac: e448c7e6d335 - channels: 68, valued @ rs. 410.64 (Not activated)

Subsequently, i received sms to reset my stb thru' my stb remote, for factory reset, which was done successfully,

While my account has been debited in advance for channels opted for, one of my set boxes mac: e448c7e6d335, does not avail me to view channels i opted for,

Neither are service personnel available to address the issue,

Looking forward to the immediate resumption of my services, asap,

Thanking you,

I have asianet digital cable connection. My connection number is aa90120268. As per trai rule i have selected the basic package for dth and paid for the same on feb 5 2019. From that day iam not getting any channel. I have complained it to asianet several times and it has been 10 days and still no channels are available. But people who have opted for premium packages in asianet digital are getting the corresponding channels.

1. I have selected the channels online on 07 Feb 18 and accordingly payment for the same was deducted from my account on 08 Feb 18. However, I have made several times (50 times) complain to customer care and local cable operator to resolve the problems. My complain ticket nos are GE0085136 and GE0085149. Many times they are not registered my complain stating that wait for 20 min, 1 hour or upto evening.

2. The customers care representatives are very casual in nature and not giving any importance to my case.

Hi sir,

On 12th feb, i have paid 513/- online for the paid channels (And free channels).
Now, they have only provided the paid channels and are not providing the promised free channels.

I have been chasing them for the past 3 days to get it fixed and the staffs are being extremely rude when i raised the complaint.

I would highly appreciate if you could look into this asap

My order number raised with asianet is 230327. And my subscriber id is ha92003408

Sir,

Greetings,

I have submitted the package opted for the two set boxes operating under subscriber code da92002210, via alacarte channels,

Mac: e448c7e6d335 - channels: 68, valued @ rs. 410.64 (Not activated)

I am in receipt of sms, and as per instructions, i have reset to factory settings, i was told to contact the service personnel,

No response to my repeated attempts to contact the service personnel,

Mac: e448c7e6d335 remains (Not activated), if as per the sms the digital services have migrated to the new scheme, and the process complete from your end,

Why does the problem persist?

We were informed that we can choose what channel we need to watch now asianet has come up with a package, we do not require the channels mentioned in the package, along with the free channels we just need is
Asianet - 39
Vijay tv-17

Please do let us know if this is possible? Can we select individual channels as mentioned in the advertisement.

Asianet has disconnected my existing package and not implemented the new selected channels for the last 10 days. I have enough money in account. Also, i have selected the channels 10 times and every time they reset my selection may be due to the fact that, it is not according to their wish. I have selected the channel as alacarte model. The last selection order no was 229118 and now it is empty. No one from asianet customer care attend the calls always "network busy" even i call at 1 am. What should i do?

I am viswanathan sub code tv7103, as i am out of station i would like to disconnect above subscription. Please disconnect my broadband connection. I am satisfied with the present connection but for the time being i request you to disconnect my broadband connection. I may also like to remind you that i will subscribe again with better connection a after six months or more.

I paid rs.155 online for base plan (Rs.153.4 showing on portal). I don't have channels since one week, now few channels available but not clear. I contact kozhencherry branch, they told they are not responsible for online payments. Also i paid rs. 325 for maintenance as per their suggestion. All customer care contact numbers and local branch numbers are busy or not answering. I raised complaint on asianet portal, but no response.

I have selected channel pack from asianet website and paid for the same, they received my payment and showing it on my account (Asianet account), but still they have not yet started the service which i have paid for... Pathetic service from local agent, they r telling that its become online, they cant do anything, and i have found that i am not the only person facing the same problem, so its clear that asianet is taking money from costumers and not providing the service, that means, if they have taken an average of 400 rupees from their 1 lac costumers, they earned 4 crore rupees, they are making profit from costumers money, i[censored] guys would not provide me my service by tomorow, i wil go to consumer court..

Subscriber#GA91048041

As part of the recent TRAI rule, I have selected KSD6 as the plan from Asianet suggested plan. Of the channels offerred under the plan but below ones are not available. Amount had been debited from my prepaid balance.
&Flix, HBO, WB, SuryaTV, Surya movies, surya comedy, Discovery Channel, MNX, RomedyNow, Asianet plus, Discovery Sci.
I contacted them multiple times but no reply also send email no response. Attached the amount deducted screen shot.

Please advise.
Thanks
Sanith
[protected]